Welcome to CPM Australia.
CPM in Australia brings a local solution with unrivalled global experience and knowledge as customer acquisition, sales and brand activation specialists.
As we commemorate 2024, we proudly recognise the incredible women of CPM Australia & Retail Safari for their resilience, talent, and intelligence. Let's join forces to foster a more inclusive world for women. Together, we can drive meaningful change and inspire a culture of inclusion. Step forward with us and let's make a lasting impact 💜.
It’s been a very big year for CPM/Retail Safari. Thank you to our Field and Contact Centre staff for your fantastic efforts this year.
We look forward to another successful year together.
From the CPM family we wish you a wonderful holiday season and a happy New Year!
Congratulations to our outstanding teams! Our Virtual Product Advisors team was VIC/TAS State winners and national finalists for 2023 Auscontact National Excellence Awards in the Customer Experience Initiative of the Year – Digital Transformation category.
Kudos also to our RACV team for being national finalists in the Best Collaboration category.
Your commitment and dedication to quality customer service experience is truly exceptional. 👏
Auscontact Association
Calling out to all those Tech Lovers and Digital Enthusiasts. We are currently looking for a Digital Marketing professional to work on our client’s program in Sydney in a hybrid work environment.
If you want to be involved with things going on behind the scenes when it comes to social news aggregation, content rating and discussion website, then look no further!
To apply or refer a friend, email your resume to [email protected] quoting DigMktCo-Nov23.
Last week we had a great time at the CPM + Retail Safari conference! A special shout out to the 2023 Rossco's & Meritorious Awards winners for their efforts and great work.
We were very excited to be together and to celebrate the amazing work everyone does every day. Thanks for your commitment and hard work.
🎃 A big shoutout to our Contact Centre employees for rocking the Halloween Costume Contest! The competition was fierce, and each costume was a masterpiece. Your creativity and enthusiasm were absolutely spook-tacular!
Big shout out to our Virtual Product Advisors Team for winning the VIC/TAS 2023 Auscontact Excellence Awards in the CX Initiative of the Year - Digital Transformation category.
It is great to see that the Microsoft Virtual Product Advisors team have been recognised by the contact centre industry for the highest standards of commitment to innovation and customer service excellence.
As the VIC/TAS winners for the Digital Transformation category, we will proceed to the National level as National finalists. The National winners will be announced in November. Fingers crossed!
Read more at https://bit.ly/3KP7Rhd
Auscontact Association
'For Our Elders' is the theme for NAIDOC Week. This is an opportunity for all Australians to come together and celebrate the rich history, diverse cultures and achievements of Aboriginal and Torres Strait Islander peoples.
Listen, learn, and celebrate at a local event near you. Find out more by visiting https://www.naidoc.org.au/local-events/local-naidoc-week-events
National NAIDOC
Best wishes for a joyous Easter filled with love, happiness, and lots of chocolate! 🐰
For , we recognise how fortunate we are to work with a remarkable group of talented and passionate women at CPM & Retail Safari. As we celebrate International Women's Day take a moment to give equity a huge embrace. Together we can work collectively to impact positive change. Let's all step forward and commit to .
Find out more about International Women's Day 2023 https://www.internationalwomensday.com/
From all of us at CPM Group, we wish you a holiday season filled with joy and a new year filled with happiness and health!
It was with great pleasure that we announced the 2022 Rossco & Meritorious Awards winners at the CPM + Retail Safari conference last week.
Congratulations on your well-deserved win. We were very excited to be together in person and to celebrate the amazing work you do every day. Thanks for your hard work and dedication.
Rock on Rockstars!
We’re excited to share the 7th edition of our annual Christmas Shopper Intentions report.
Post-Covid Holiday Shopping Changes: Aussies will be increasingly looking for coupons, deals, discounts & buying from online marketplaces when shopping for Christmas presents.
Want to know more Christmas shopping insights? Read or download the report 👇
2022 Australian Christmas Shopping Intentions Report explores the shopping behaviours, attitudes, and preferences of consumers.
Thank you to everyone who took part in this year's Halloween costume contest at our contact centre. Today we had a spooktacular time with your creative costume ideas and decorated spaces. Everyone was monstrously spectacular!
Congratulations to the winners:
- Best Group Costume – Core Team Clowns
- Best Group Space – Game of Thrones
- Best Costume – Kevin
Great to see our Sydney office team celebrating NAIDOC Week 2022. Find out all the community activities happening in your local area at https://www.naidoc.org.au/local-events/local-naidoc-week-events
This NAIDOC week Get Up! Stand Up! And Show Up! with us and make a positive change and attend a local NAIDOC week event in your community.
Find a local event at: https://www.naidoc.org.au/local-events/local-naidoc-week-events
We are proud to celebrate love and acceptance here at CPM.
We are incredibly proud to share the news that our Retail Safari Microsoft Team won three Gold Awards plus the Pinnacle Award for Best Shopper Experience at last week’s 2021 Shop! ANZ Retail Marketing Awards.
A huge thanks goes to the Retail Safari Microsoft Team for going the extra mile to provide the best customer experiences.
To read more click here https://bit.ly/3jfdzum
Shop ANZ
Congratulations to our 2021 Rossco & Meritorious Awards winners. We appreciate your dedication and commitment to excellence. Thank you for your great work!
A sneak peek of the fantastic time we had celebrating their win last week.
Equality is something that is instilled throughout CPM & Retail Safari. This , we are striking the IWD pose with our arms crossed to show solidarity and encourage commitment to helping forge an inclusive world.
From all of us at CPM and Retail Safari, we hope you have a safe and relaxing holiday season.
We're happy to share that our 2021 Christmas Shopping Intentions research is out. A wonderful key finding is that Aussies will increasingly support local businesses when shopping for Christmas presents.
Find out more Australian holiday shopping trends and insights here https://bit.ly/2021XmasInsigths
Retail Safari has recently partnered with one of Australia’s LEADING Telecommunication providers. We are looking for multiple Christmas casuals with exceptional customer service skills, to help out with in-store activities across Brisbane. The positions are offering flexible hours (Mon-Sun). Hourly rate + super (Range $20-25 p/hour + super). If you are interested or know of anyone, please ask them to send their resume to [email protected] and quote FBTelco-QldOct21.
We are very excited to announce that our L’Oréal Customer Service Team are the winners in the VIC/TAS 2021 Auscontact Association Excellence Awards in the Customer category.
A big thank you to the L’Oréal Team for your exemplary attitude, efforts, and dedication to providing the best customer service experience. Onwards and upwards to the Nationals now!
A big shout out to our CPM Australia & Retail Safari teams, together we have raised over $12K for Oxfam and UNICEF to support India with their Covid-19 response. Without your support it would not have been possible.
This NAIDOC week we have an opportunity to come together to celebrate the history, culture and achievements of Aboriginal and Torres Strait Islander peoples. One way to make a positive difference is to get involved in events in your local area, to find an event visit: https://www.naidoc.org.au/get-involved/naidoc-week-events
We had a great day in the Call Centre hosting a ‘Show Your Colours’ lunch to raise money for our India Covid Appeal. Staff came in their favourite sporting team colours and together we raised over $400! Congratulations to the winners:
- Jamaican Bob Sledding Team – Sarah, Jade & Anne- Marie
- Richmond Hat – Helena
- Surfer – Anvi
We are looking for multiple contact centre agents to work on the Workplace from Facebook account. These roles will be based at Wantirna South in Melbourne’s Eastern suburbs. To be successful you will need to have 1-2 years sales experience and be proficient in English and/or Japanese languages. $60,000 base + super + up to $10k commissions. Full Time Hours (Mon-Fri).
To apply, email resumes to [email protected] and quote: Work-FB-Jap-June21.
Our contact centre agents had lots of fun hunting Easter eggs today. Wishing a Happy Easter to you and your families. Stay safe!
A big shout out to our 2020 Rossco and Meritorious awards winners. Thanks for your ongoing commitment and hard work!
| Monday | 08:30 - 17:30 |
| Tuesday | 08:30 - 17:30 |
| Wednesday | 08:30 - 17:30 |
| Thursday | 08:30 - 17:30 |
| Friday | 08:30 - 17:30 |
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Happy International Women's Day! #InspireInclusion 💜
As we commemorate #InternationalWomensDay 2024, we proudly recognise the incredible women of CPM Australia & Retail Safari for their resilience, talent, and intelligence. Let's join forces to foster a more inclusive world for women. Together, we can drive meaningful change and inspire a culture of inclusion. Step forward with us and let's make a lasting impact 💜. #InspireInclusion #IWD2024 #WomensDay2024
Best wishes for a joyous Easter filled with love, happiness, and lots of chocolate! 🐰
From all of us at CPM Group, we wish you a holiday season filled with joy and a new year filled with happiness and health! #HappyHolidays #Christmas
From all of us at CPM and Retail Safari, we hope you have a safe and relaxing holiday season.
We're happy to share that our 2021 Christmas Shopping Intentions research is out. A wonderful key finding is that Aussies will increasingly support local businesses when shopping for Christmas presents. Find out more Australian holiday shopping trends and insights here https://bit.ly/2021XmasInsigths #Christmas #Insights #Trends
Check out our annual infographic on The State of Customer Service in Australia here: http://bit.ly/2ZpOhBM #customerservice
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