Our Evolution and Growth
DREAM2WIN was founded in Melbourne, Australia in January 2010 and has established itself to have a simple and dynamic business philosophy: build synergistic relationships, which enable growth for our clients and us. With our continued expansion, we have acquired two state of the art contact centres in India, Australia. We have availability of trained call centre agents wi
th professional trainers on site to provide new recruits with the required skills to produce quality service or our clients. Our founders and top management team have got significant experience and have a strong educational background. Our Vision
To be recognized throughout the Globe as the company leading and advancing the call centre and BPO industries and to enable people and businesses throughout the world to realize their full potential. Our success depends on the teamwork of our people, our ability to create opportunities, our focus on value added activities and our effort to continuously improve the professionalism of our organization. Our Competitive Advantage
We are continuously looking for ways to reengineer our processes and use technology as much as possible to provide the best leads for our partner. By focusing our expertise with the best technology available, the support of motivated employees, innovative applications and quality assurance DREAM2WIN can help your company succeed.
• Our greatest competitive advantage is our Fee Based Model. You only pay for quality leads that meet your target profile. We cover all the costs associated in generating these leads and you only pay on a ‘per lead’ basis. This ensures we perform for you and think of you as our partner, rather than just another client.
• DREAM2WIN provides an end-to-end outsourced lead generation service. Our professional team takes the time to understand your needs and how to deliver the best leads for you.
• DREAM2WIN has a wealth of experience and a deep understanding of different business sectors. We optimize clients’ lead generation functions to improve productivity and operational efficiencies to deliver quantifiable savings and profits. Technologies
Dream 2 Win runs a powerful CISCO UCC Enterprise solution across both Australia and India. Major infrastructure is located in Australia to ensure high availability and performance. The CISCO UCCE solution provides all the features you would come to expect from an Enterprise solution ranging from Agent desktops, supervisor desktops, inbuilt reporting, administrative controls, graphical user based IVR application development products, as well as powerful graphical call control applications providing an efficient working environment. Dream 2 Win also runs an Enterprise call recording solution which records all calls that transpire within the center. This ensures that all agents are fully compliant with “Do Not Call” regulations and guarantees excellent quality assurance and training capabilities. The core of Dream 2 Win’s network is built on redundancy and high availability with carrier and enterprise high available and fault tolerant equipment that ensures maximum up-time for our network. Our data centers are located in different countries to ensure a multiple redundant solution and all are connected using multiple suppliers and multiple network paths to ensure that we maintain normal operation even under severe conditions. Our exclusive carrier-grade International Private Line is fully redundant and ensures the highest voice quality possible that equals domestic quality. We partner only with Tier 1 carriers that provide protected services and guarantee the quality of service. The network is monitored and managed from our centers in Melbourne and Delhi 24 hours a day 7 days a week by experienced network, system and voice engineers.
