What we do.....
We specialize in offering all forms of the contact center services. The BPO services on offer at segmented under inbound call center customer service and outbound customer service respectively. Our main focus is on process optimization that ensures all clients to get reduced costs while converting their business operations for a sustainable benefit. Our emphasis is on increasing th
e profitability and the efficiency meeting needs of our diverse patrons. MY Outsourcing has set up initially 80-seat Contact Centre for serving professional Back Office, Front Office and Offshore Outsourcing services to its corporate clients. Also we have launched the Stealth Monitoring Service for the first time in Bangladesh following introduction and popularity of such services in abroad. Our call center solutions are customized to meet up your specifications and ensure better satisfaction. We are staffed by experienced and professional customer care representatives, expert management, Outbound and inbound telemarketing professionals especially meant for smooth functioning of all operations. Our solutions are customized to meet up your specifications and ensure better satisfaction. Our excellent Call Center Agents and supportive management team are dedicated to delivering outstanding, time-sensitive service to your customers, regardless of the method—from telephone and email customer service to instant messaging, product cross-selling and more. In fact, we have the experience, knowledge and technology your company needs to provide industry-leading professional Call Center Agents and Operators for virtually any customer service or order taking scenario. We have expert hr to work as call center agents who are trained by our expert trainer who has working experience in the related industry. Our agents are skilled to handle the customer’s inbound calls to serve them in expected manner and handle high volume of calls with increasing customer to business response time. We ensure to provide the quality service to the customer end and eliminate gaps in customer service. Our Services......
Our wide variety of flexible Inbound Services include product and service support, customer service, appointment scheduling, service response and dispatch, technical support, web site services, event and seminar registration, order talking etc. Our equally comprehensive list of Outbound Services include telesales, market research, lead generation, appointment setting, subscription renewals, data management initiatives and product or service promotion. We understand the importance of your back office work and offer top-notch solutions to solve your back office support requirements. Some of our major back office support services include online and offline database generation, data entry & conversion and business processing services. Business processing includes processing of fax, web forms, emails, scanned images and hardcopy. Our expert IT resources specialize in custom application development; dot Net programming, IVR programming, CRM development and customized accounting software development. Our testing procedure includes both automatic and manual testing by software testing professionals. Services available are at a glance includes:
Inbound........
✓ Customer care
✓ Technical Care
✓ Inquiry support
✓ Health Care Services
✓ Pre-sales/Post-sales Support & Order Fulfillment
✓ Event Hotline Services. Outbound......
✓ Tele Marketing
✓ Phone Survey
✓ Collection calls
✓ Customer Interaction
✓ Appointment setting
✓ Lead generation
Back Office Support...
✓ Web Design & Development
✓ Order management
✓ Portal development
✓ 24/7 surveillance monitoring
Value Added Services...
✓SMS Marketing
✓E-mail Marketing
✓Social Media Interaction
✓SMS Push & Pull Related Service
