Proto

05/06/2023

Proto offers the fastest launch for multilingual CX automation 🎉

In just five steps, you can deploy CX automation tailored for your industry, complete with analytics, case tracking, chatbots, and live chat. Our launch process helps you:

✔️Deploy from 15+ pre-built chatbots

✔️Brand your website’s chat widget

✔️Select your chatbot’s local languages

Try Proto free for 14 days to see it for yourself: https://app.proto.cx/v2/trial_signup

31/05/2023

Want to speak to your local customers in and ?

Proto generates massive local and mixed language data for over 100 local languages to augment large language models like ChatGPT. Break into new markets with Proto's leading natural language understanding for your local customers.

Want to learn more? Try Proto free for 14 days: https://www.proto.cx/free-trial

30/05/2023

Exciting news! The Hidtrea Agency has partnered with Proto to help clients enhance their customer experience with Proto's AI-enabled solutions.

Hidtrea offers optimised strategies for best-in-class customer service on digital channels. With Proto, their clients will be able to scale omnichannel communications in 100+ languages with integrated analytics and case tracking for complete CX automation.

Read more here: https://www.proto.cx/news/hidtrea-and-proto-partner-to-enhance-cx-automation-in-over-100-local-languages

Hidtrea partnered with Proto to provide optimised CX automation in local languages for businesses looking to enhance their digital customer service offerings.

24/05/2023

With more brands opting for personalised customer experiences, one-size-fits-all CX automation is no longer competitive.

That's why brands in multilingual markets need to choose conversational AI tools carefully to include customers that speak local languages. For example, Intercom offers multilingual support in common languages only – and at an extra cost for companies that want more than one language.

Here's how Proto compares:

✅ Leading intent classification for local languages like Kinyarwanda and Twi
✅ Transparent, usage-based pricing for any number of languages
✅ Native integrations with local channels like Telegram and Viber

Read more here:

Contact centres compare Proto to Intercom when upgrading to multilingual chatbots and artificial intelligence.

18/05/2023

Are you looking to reach more of your Estonian customers? Proto is proud to offer automation with natural language processing for 🇪🇪

With Proto, you can scale automated and live support across channels like WhatsApp and Viber, track customer cases, and get an overview of your contact centre performance with dynamic analytics. Use it on its own, or integrate the Proto AICX platform with your existing CRM system and databases.

Learn more here:

Proto's multilingual AICX solutions are designed for businesses and government agencies in Estonia.

16/05/2023

Many African health clinics struggle to offer affordable, accessible health care.

While conditions are improving, challenges such as long wait times, staff shortages, and manual record keeping can limit access to services and the quality of care clinics are able to offer.

Read our industry report for insights on how AI-enabled patient support is helping address these issues: https://www.proto.cx/insight/cx-automation-for-african-clinics

Download our report for insights on how African clinics can benefit from multilingual CX automation.

15/05/2023

Introducing Nikki Ganotan, one of our AICX Managers at Proto! Here are his thoughts on what it's like to help clients deploy the Proto AICX platform:

"Working at Proto can be exciting and challenging, as you will be at the forefront of cutting-edge technology that has the potential to transform various industries. It is a great honour to work in an environment that puts a strong emphasis on innovation, collaboration, customer satisfaction, and learning.

"As an AICX Manager, my goal is to ensure that our existing and future clients have the best possible experience using Proto's AICX technology to build strong and long-lasting relationships.

Overall, working as an AICX Manager can be a rewarding and challenging experience, especially for someone like me who is passionate about the technology and committed to delivering exceptional client service!"

10/05/2023

We're excited to announce support for 22 new languages, including and , powered by our proprietary HermesAI™ natural language processing engine.

Proto now offers CX automation in 116 local languages for more scalable and accessible customer service in emerging markets. Our massive local and mixed language data can also augment large language models like ChatGPT, with leading intent classification for local languages such as Kinyarwanda and Twi.

Interested in automating your multilingual contact centre? Get started today with a 14-day free trial: https://app.proto.cx/v2/trial_signup

10/05/2023

Proto partnered with Eclectics to scale accessible digital banking across FINCA Uganda's 28 locations, with a CX automation solution that serves over 12K customers.

The solution includes a branded chatbot, Flora, which serves as a first point of contact for account setup, frequently asked questions, and more to help scale inclusive financial services for small business owners and low-income customers in Uganda.

04/05/2023

Reduce admin hassle for your customer service teams.

With Proto, you can automatically categorise, track, and route customer cases, so your agents can focus on delivering the best possible service.

Multilingual teams can use Proto's leading classification accuracy for local languages to route cases to agents that speak the same language.

Watch our video to learn all about it.

03/05/2023

Looking to reach a wider customer base? Reach more of your customers with Proto CX automation for , and scale heavily encrypted support automation across 500 million Telegram users.

With Proto’s no-coding integrations, you can automate chats across channels like Telegram, LINE, Viber, WhatsApp, and more without developer effort. Best of all, your customer chat history across all channels will stay in one place for more efficient customer service workflows.

Learn more about Proto CX automation for Telegram here:

Scale AI-enabled CX automation for 500 million customers on Telegram with Proto's no-code integration.

02/05/2023

The pandemic has sparked a lot of innovation in education, but it has also widened learning inequality. To keep up with limited budgets, educational institutions can focus on three core strategies when deploying technology to enable accessible learning.

Learn more here:

How digital tools can help educational institutions rebuild and prepare students for an uncertain future.

27/04/2023

The democratisation of generative AI presents a significant opportunity for businesses to improve workflows in a variety of ways. But contact centres need to incorporate large language models into their workflows carefully to maintain consumer trust.

Read more about the risks that large language models can pose and how Proto is working to create safe and effective conversational AI using these tools: https://www.proto.cx/news/democratisation-of-ai-risks-and-opportunities

As tech giants race to make large language models public, organisations should be aware of important risks they present for business use.

26/04/2023

Financial consumers can now calculate mortgages with Proto chatbots!

Help your financial consumers get the most out of your mortgage and loan products with Proto's CX automation platform, which can now calculate monthly payments in the chat window.

Customers can use the calculator to decide which products are right for them, while financial institutions can use the calculator to generate pre-qualified leads for a streamlined pre-approval process in over 100 rare and local languages.

Sign up for our 14-day free trial to see for yourself: https://app.proto.cx/v2/trial_signup

24/04/2023

At Proto, we bring our expertise in consumer protection and regulatory standards to all our deployments, whether it’s with a central bank or a small clinic. How does Proto stand out against solutions like Hoory?

✅ Built-in regulatory compliance for standards such as know-your-customer
✅ Privacy and security features including GDPR compliance
✅ Bring your own database for compliance with data privacy regulations
✅ 14-day free trial and free live chat

Read more here: https://www.proto.cx/comparison/proto-vs-hoory?utm_source=LinkedIn&utm_medium=cpc&utm_campaign=Proto_vs_Hoory

Contact centres compare Proto to Hoory when upgrading to multilingual CX automation and artificial intelligence.

20/04/2023

Navigating student services can be intimidating, especially for first-time students who don't know where to ask questions, or what resources they can access.

Help students succeed with Proto CX automation for over 100 local languages. Centralise critical information such as registration deadlines, student services, fee balances, and more in one place. It can also help your institution:

✅ Decrease admin costs
✅ Conduct student surveys
✅ Share course materials

Learn more here:

Educational institutions deploy Proto's AI Customer Experience (AICX) to decrease admin costs and improve information access for parents, teachers, and students

17/04/2023

We are excited to introduce Aaron Tran, our Growth Marketing Manager at Proto! Here's his take on what it’s like to work at Proto, and his thoughts on the AI customer experience market:

"I always tell myself to work hard and treat people with respect. And that fits perfectly with Proto’s culture. At Proto, we really put our customers first. We make sure that they can have the best experience when engaging with us, get the best insights when consulting us, and achieve the best ROI when using our CX automation platform."

There’s been a lot of media concern about what AI means for human workers, but AI won't replace humans if we know how to leverage this amazing technology, and let it serve us for better results. At the end of the day, mathematicians were not replaced when the calculator was invented. Proto is using AI to enhance customer experience through our AICX solution.”

Imagine waking up every morning and going to work, where you get to work with the most talented and hardworking people at Proto, all with a mission to make the world a little better through AI automation. It can't get any better than that!”

13/04/2023

Introducing the fastest launch for multilingual CX automation 🎉

In just 5 steps, put an industry chatbot into action with Proto’s AICX platform.
The new launch process will help you:

✔️Deploy from 15+ pre-built chatbots

✔️Brand your website’s chat widget

✔️Select your chatbot’s local languages

Watch the video and deploy fast!

12/04/2023

Proto's usage-based pricing includes multilingual automation, while Ada's multilingual features are only available on higher tiers. Here are a few other ways Proto adds value:

✅ Higher intent classification accuracy for local languages
✅ One-on-one assistance from our CX team
✅ Live chat functionality included
✅ 14-day free trial and free live chat

Read more about how Proto compares to Ada here:

Contact centres compare Proto to Ada when upgrading to multilingual CX automation and artificial intelligence.

11/04/2023

We're proud to partner with local resellers to scale inclusive contact centre automation in local languages such as and .

We look for partners that are:

✅ Hyper-local, with deep roots in emerging markets
✅ Ultra-reliable and success-driven
✅ Uniquely positioned in their markets

Interested in becoming a reseller partner? Get in touch, or take a look at our website for more info:

Let’s win the automation race together. We select resellers that demonstrate deep roots in emerging markets. Join our reseller program today.

06/04/2023

Maintaining high-quality customer service is a key challenge for African microfinance institutions, which are in a strong position to help financial inclusion for the 57% of Africans that remain unbanked.

Proto helps microfinance institutions in Africa scale multilingual support across SMS channels, in local languages like and – without relying on large development teams.

Read more about Proto’s solutions for microfinance here:

AI chatbot for microfinance services supports customers to quickly make loan payments in any channel they want. 24/7 x 365 contact center automation

04/04/2023

Congratulations to The Medical City Clinic on its recent Primary Care Provider of the Year - Philippines award from Healthcare Asia Awards 🎉

Proto is proud to have played a part in helping the clinic achieve its goals for accessible healthcare amid the pandemic with automated patient services in and .

Read more about how The Medical City Clinic is revolutionizing health care for Filipinos in Healthcare Asia magazine:

It operates efficiently by providing solutions and platforms that eliminate pain points whilst creating a healthy and safe workplace.

03/04/2023

Here’s the final video in our Coinbase series, where our expert chatbot developer David will uncover some common customer pain points.

Good CX automation should allow customers to connect to chatbots and live agents from the same chat window, rather than forcing customers to navigate through your website for live help. Internally, customer information should be centralized so agents have an instant overview of all automated and live chats.

We’ll be doing another CX Clinic soon – follow us on LinkedIn for more expert advice on optimizing chatbots!

30/03/2023

We’re continuing our Coinbase video series with David, one of our experts in chatbot development, who’s here to offer solutions for some common customer pain points.

In this video, David will walk you through how to use chatbots to help visitors navigate your website, and what types of information they might expect your chatbot to answer. Making your website more intuitive is as easy as integrating your knowledge base with your chatbot.

Taken a step further, letting customers ask questions in their native language makes this information even more accessible.

Interested in learning more? Click on the link in the comments section to watch the whole series!

29/03/2023

Rural banks are important for financial inclusion in Southeast Asia – but they're currently under pressure to compete with solutions like e-wallets and large banks with more technology.

In order to keep up with competitive pressure, rural banks need technology that allows them to offer omnichannel service for frequently asked questions and basic transactions.

Read more about these issues facing rural banks and how Proto's multilingual CX automation can help: https://www.proto.cx/news/cx-automation-is-key-for-asias-rural-banks

As rural banks face increasing pressure to modernize, automated omnichannel communication strategies are key to staying ahead of the competition.

28/03/2023

We’re continuing our video series with our chatbot expert David, who’s diagnosing the Coinbase chatbot this week 🤖

When your customers interact with the chatbot on your website, personalized menus and messages can help build trust and direct them to the info they're looking for.

In this video, David talks about the different ways that simple personalization for logged-in users can go a long way toward a better chatbot experience – and how options can boost CX even more.

Have you seen a chatbot you’d like us to audit? Like this post and tag the company in the comments!

27/03/2023

is Eastern Europe and Asia’s preferred messaging app for 260 million users. While many companies offer customer support over channels like webchat and SMS, it's crucial to scale service over Viber to connect with these customers.

Managing chats over multiple channels can be challenging for customer service teams, but omnichannel solutions like Proto allow your team to manage automated and live chats across channels such as Viber, SMS, webchat, Messenger, and more in one place.

Read more about Proto’s CX automation for Viber here:

Chatbot for Viber allows you to receive news, pay bills and stay in the center of current events. Automated AI bots are the best choice for any business

20/03/2023

Website visitors shouldn't have to search through endless menu options to find the information they're looking for. Chatbots can help, but they need to engage visitors first.

Proto's proactive chat feature lets you reach out to your website visitors via the chat widget, based on behavioural triggers. Unlike pop-ups, proactive chat won't disrupt the user experience – instead, it's an invitation to interact with AI-enabled support that can stay open as users browse.

Get in touch to learn more about all the features Proto's AI Customer Experience platform has to offer!

16/03/2023

Rural banks and small lenders in Asia have unique needs for scaling customer service.

Proto helps microfinance institutions in this region improve access to basic financial services with features such as:

✅ SMS support for account setup, transactions, loan approval, and more
✅ CX automation in local languages such as and
✅ All-inclusive pricing with a prepaid option for more flexibility
✅ Free live chat and a free 14-day trial of the full platform

Read more about Proto’s solutions for microfinance here:

AI chatbot for microfinance services supports customers to quickly make loan payments in any channel they want. 24/7 x 365 contact center automation

14/03/2023

Organizations looking to automate multilingual customer support often compare Proto and Gupshup as top contenders. Here are a few unique advantages that Proto offers:

✅ Native integration with local channels such as Africa's Talking and LINE
✅ Industry-specific solutions for business and government
✅ Clear ROI with prepaid pricing options

Read more about how Proto compares with Gupshup here: https://www.proto.cx/comparison/proto-vs-gupshup

Contact centres compare Proto to Gupshup when upgrading to multilingual chatbots and artificial intelligence.