Church square apartments

06/08/2024

⚠️Polite Notice⚠️

It has been brought to my attention that some of my staff have been subject to verbal abuse by some of our customers.

I want to make it clear that no such behaviour will be tolerated.

Our Team work extremely hard to ensure that all of our customers receive the best possible service.

I would also like to take this opportunity to thank all of our customers for their patience during our busy period.

As always our team are on hand to help with any and all queries.

Thank You
George & the Team

24/12/2023

🎅🎅Merry Christmas🌲🌲

Hello Everyone, on behalf of Church Square Apartments I would like take this opportunity to thank every single one of our customers for their continued loyalty and support.

Please note our phone lines will be open today until 2pm otherwise if it’s urgent please email [email protected]

Normal opening hours will resume on the 27th December 2023

We wish you a very merry Christmas and a happy new year, we look forward to seeing many of our customers back for another brilliant year.

Thank you
George Wright and the Team 💙

23/11/2023

⛔️Important Notice⛔️

We are currently experiencing technical difficulties we’re abouts we cannot currently access our emails or Phone Lines, we would ask for your patience during this time, we apologise for any inconvenience or stress caused

Thank you

Customer Experience Team

20/09/2023

Update

Good evening everyone,

It’s been a really busy summer season this year around 30% more bookings than 2022.

I would like to thank all our returning and new customers for there patience while the team gets though your enquiries.

Our winter season looks to be just as busy, due to increase in contact volumes I have taken the decision to move our service level agreement from 2 working days to 4 working days for email replies, please bear us while we get though this busy period.

Our team is working around the clock to ensure all of our customers recive the best possible service, however as a business it’s important me set the correct exceptions.

As always our phone lines will be open Monday to Friday 9am-5pm.

Thank you for your continued support

George Wright and the Team

📧 - [email protected]
📞 - 0333 090 5627

14/08/2023

Summer update ⚠️

Good Evening guys,

We have been reciving record amounts of Calls and emails over the past few months, we are truly greatful so many of you have chosen us to be your Staycation provider

For another year running we have again won customer choice award, with an overall FEEFO rating of 4.9 out of 5, massive well done to everyone involved Q 2 has been a busy one

Please continue to bear with us over the next few months while get through your requests

Your support is truly appreciated

As always we are at the other end of the telephone or email and even live chat now 😂

📞 0333 880 7037
📧 [email protected]

Thanks

George and the team
😊

09/07/2023

***Customer Notice****

Hello everyone, we hope your well, we have had a busy start to the summer season, I would just like to take this opportunity to thank all of our customers who have stayed with us so far this year 😊

When emailing our team with enquiries if we could kindly ask you to put your booking reference number in the subject line, this is because our systems can allocate your email to your customer account, which means the email ticket can be allocated to a member of the team quicker

Our Service Level Agreement is currently 10-15 hours for an email reply, which is the best times we have seen the team have been working hard to get back to all of our customers, massive thank you to everyone who has been bearing with us ☺️

as always you are welcome to also pick up the phone and the team would be delighted to help 0333 880 7037

Thanks
George and the team 🤍

05/06/2023

Good evening all we are currently experiencing IT issues with all of our mailboxes, please bear with us we will ensure all emails are back working as soon as possible

Thank you for your patience

George Wright and the team 💙

******UPDATE*****

All mailboxes are back up and running this morning thank you all for your patience, I apologise for any inconvenience caused 😊

12/05/2023

**UPDATE**
We hope all of our customers are enjoying there 2023 so far, we have had a fairly busy Q1, we have welcomed lots of customers through our doors this year so far

From me a massive well done to the customer care team who have been helping our customers ensure they have a great experience, currently we are working at a service level agreement of 18-21 hours for all enquiries to be answered from both telephone and email channels which compared to last year we have seen a significant improvement, our commitment remains the same whenever you need us we will always be at the other end of an email or telephone
📞 📧

Many thanks for your continued support to our business

George and the team 💙

27/04/2023

*Bank Holiday Weekend*
Hello Everyone, I just wanted to take this opportunity to make everyone aware of our opening hours over the bank holiday, our telephone lines will be closed on Monday 1st May to allow the team a well deserved break normal business hours will resume on Tuesday the 2nd of May
for any urgent enquiries please email [email protected] this inbox will be manned throughout the bank holiday

Thank you
George and the Team ❤️

01/01/2023

Happy new year to all of our customers thank you so much for showing your support to our business of the past 12 months, we have been so lucky to meet some really lovely people this year, we look forward to seeing as many of you as possible back with us this year
We aim to continue to provide a great customer experience in 2023

Thank you
George and the team ❤️

22/12/2022

Good morning everyone we hope your well

We would like to wish our of our customer a merry Christmas and a happy New Year

We hope to see as many of you back with us next year as possible

Please see below our Christmas opening hours

Xmas eve- 9:00am-4:00pm
Xmas day- closed
Boxing Day- 10am until 1pm
Normal opening hours will commence after Boxing Day

Thank you
Customer care team 😊

15/11/2022

****2023 update******
Good morning everyone we hope all our customers are well, I would just like to give you guys an update in terms of 2023 our booking calendars are now live for 2023 on the website, internal systems have now been updated also, if you wish to call us or email in an advisor will be happy to help

If anyone would like to discuss there options or have any questions please do not hesitate to contact us
😊🤍George and the customer care team

Phone number-01228 276609
Email address- [email protected]

02/11/2022

***phone lines****

Good afternoon everyone I hope all of our customer are well

We are currently running updates on our phone system so our phones will be down until 13:00PM any urgent enquires please email us at [email protected]

Thank you
Customer care team ❤️

13/09/2022

Hello everyone we hope your doing well
As a mark of respect our phone lines will be closed on Monday the 19th of September for the queen’s funeral
We apologise for any inconvenience caused but this
If your enquiry is urgent (arriving within the next 5 working days) please email [email protected]
This address will be manned for urgent questions

Thank you
Customer care team ❤️

12/06/2022

Hello everyone just to let you all know we are now on instagram church_square_apartments

Church square team ❤️

07/05/2022

Hello everyone

Just to let you all know to any existing customers there is a current discount code active with cottages.com use code 5csa2922 to get 20% off your next booking with us

Email- [email protected]
Phone 01461 521022

George wright

Browse over 21,000 holiday holiday cottages in the UK. Find hot tub cottages, dog friendly holidays, short breaks and more amazing self-catering accommodation.

25/01/2022

NEW PEAK HOLIDAY CHANGES

hello everyone we all hope you are all staying safe and keeping well, I would like to take this opportunity to update you all on this years new pricing framework that cottages.com are relaying please see below, which are the current amount of owner bookings we can take within each season

if anyone does have any questions regarding this please do not hesitate to contact customer services

email- [email protected]
phone- 01228 276609

15/01/2022

A lovely January morning at church square apartments
☺️☺️☺️

29/12/2021

STAYCATION UPDATE

as per the first minsters announcement today we have had to close our doors temporarily to customers hopefully just for a couple of weeks we will be monitoring the situation very closely over the next few days and will hopefully be able to provide a update as soon as possible, if you have got an existing booking with us please contact us

Stay safe and take care
Church square apartments customer service team

Contact information
Phone- 01228 276609
Email- [email protected]

☺️☺️☺️☺️

25/12/2021

Merry Christmas to all of our customers have a great day ☺️☺️☺️

07/12/2021

Due to family commitment the phone line will be closed today sorry for any inconvenience this may of caused

Thanks
Church square apartments

08/10/2021

***********BOOKINGS 2022********

Hello everyone, on behalf of all of us at church square apartments we would like to thank all our customers who have booked at church square apartments this year, we are now pretty much fully booked for this year now. But we are now taking bookings for next year, if you would like more information please do not hesitate to contact us to discuss this
Phone- 01228 276609
Email- [email protected]

Thank you
Church square apartments customer service team
☺️☺️☺️☺️

28/07/2021

Hello everyone we hope everyone is doing ok and staying safe we currently still have some vacancies for this year in October, November and December. if you are interested please contact us via email or phone

email- [email protected]
phone- 07731 957 855

many thanks
church square apartments Team x

23/07/2021

13/06/2021

Hello everyone, it’s been one busy weekend at church square

26/05/2021

Share share share

26/05/2021

*******bookings available *******
Hello everyone we have some availability for weeks and weekend stays available in June and July for more information please contact us

[email protected]
07731957855