QStory Ltd

10/12/2024

Mamma Mia, here we go again! 🎉

Our latest QBR was packed with celebrations:
🌟 Congrats to all our award winners, especially to Jacques Van den Heever & Rudolf Wilken, for their incredible dedication and years of developing and operating QStory’s technology.
🙌 Welcome aboard to Maya Watson—we’re so excited to have you join the team!
🔥 A huge shout out to the fantastic Lisa Strudwick from Nationwide Building Society for an awesome fireside chat.
🎶 And to wrap up the day, we had an absolute blast at ABBA Voyage!

At QStory, there is nothing we can’t do! ✨

28/11/2024

Happy Thanksgiving from all of us at QStory Ltd! 🍁

We're feeling extra grateful today for all of our brilliant colleagues, loyal customers, and fantastic partners. We hope your day is full of good vibes, and of course, plenty of pie. 🥧

05/11/2024

QStory Ltd live at The Forum's Conference!

Featuring:
🎤 Simon Beck kicking off the day with an inspiring keynote on employee wellbeing.
🤩 The QStory team at our stand, joined by the wonderful LMID team!
👀 And a mystery QStory team member immortalised in chocolate... any guesses who?

Feel like you're missing out? Get a taste of what QStory has to offer at https://hubs.ly/Q02WY5Kt0

09/10/2024

🚨 Final Call! 🚨

Join us tomorrow, 10th October, at 12PM BST for the QStory LtdQStory x eBay webinar!

https://us02web.zoom.us/webinar/register/5417278770477/WN_mK0rOf2jTwe_BHyVjjX8MA #/registration

Discover how eBay is driving by empowering their workforce, and hear directly from James Stewart, Director of CTP Solutions at eBay, and Simon Beck, CRO at QStory in an exclusive live Q&A session.

🎬 Can't make it live? Don't worry! Sign up to receive the recording after the event.

07/10/2024

Last week, the QStory Ltd team headed to Glasgow! 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Our quarterly business reviews are all about celebrating successes, tackling challenges, and collaborating on the latest developments within the company - ensuring that we can continue to drive to the next level.

Congratulations to all of this quarter’s prize winners! ⭐️

15/08/2024

🚀 Creating Visibility and Empowering Teams 🚀

Jet2.com & Jet2holidays faced the challenge of enhancing productivity and performance visibility across their home-based agents while empowering team leaders with greater autonomy. By partnering with QStory Ltd, they implemented a solution that revolutionised their operations.

🌟 The results speak for themselves:

72,000 shift changes automated per year
14.5% increase in adherence
87% increase in coaching time per agent
40% reduction in short-term sickness

Want to know how you can achieve similar outcomes? Find out more at 👉 https://hubs.ly/Q02LpFNq0

12/08/2024

Summer Freedom for Your Agents 🌞 🏖️

As agents plan their last-minute summer getaways, is your WFM system up to the task? Well, QStory Ltd is!

Jet2.com & Jet2holidays counts on QStory to automate 72,000 shift changes every year—no waiting for approvals, no extra admin for planning teams, and no impact on .

Discover how you can empower your agents with the flexibility they need this summer at 👉 https://hubs.ly/Q02KWtS90

06/08/2024

What would you do with 400,000 hours? 🤔

You could…
✨ Master 40 different skills, according to the 10,000-hour rule
🏃‍♀️ Run 87,550 marathons at the average runner’s pace
🏅 Replay Simone Biles’ winning performance in the Women’s All-Around Gymnastics Final at the 177,777 times

Well, in just one year, a QStory Ltd client identified this much idle time in their agents' schedules and put it to better use, from training to one-on-one meetings!

Find out what feature’s missing from your and how much time you could unlock with QStory 👉 https://hubs.ly/Q02KbKK80

02/08/2024

Want to know how QStory Ltd is transforming customer service? 🌟

Don’t miss our interview with CrmXchange's Sheri Greenhaus, featuring QStory’s CEO Wayne Thornhill and CRO Simon Beck, following the CCW Las Vegas conference earlier this year!

To find out more about QStory’s unique tool for and real-time scheduling optimization, head to 👉

In a recent conversation with Sheri Greenhaus, Managing Partner of CrmXchange, QStory’s CEO Wayne Thornhill and CRO Simon Beck shed light on QStory’s innovative approach to customer service.

31/07/2024

🤔 Are you doing enough to provide an exceptional ?

🚀 At QStory Ltd, our mission is to create a better everyday life for customer service professionals. By our clients' agents with more autonomy, we ensure that they can deliver the best experience for their customers.

🎬 Hear from Simon Separghan, former MD of Customer Experience at NatWest, as he discusses the importance of balancing the with the customer experience.

https://hubs.ly/Q02JxdG_0

24/07/2024

Nearly 2 in 3 UK workers believe that a lack of personal development opportunities is a reason to look for a new employer, according to a survey by GoodHabitz. 🔍

QStory clients, such as NatWest, are using our platform to deliver hundreds of opportunities to their staff every month—ensuring their people are better skilled and more fulfilled.

Want to see how we can help your team thrive? Head to 👉 https://hubs.ly/Q02HMzbZ0 and book a demo with us today.

22/07/2024

🚀 Are you ready for the future of customer service? 🚀

In a world where and handle routine tasks, how do you empower your teams to tackle more complex, emotionally engaging challenges?

Simon Separghan, former Managing Director of Customer Experience at NatWest, shares his insights on investing in skills and capabilities without disrupting the .

To find out more on how QStory Ltd's innovative functionality is making this possible, head to 👉 https://hubs.ly/Q02Hr9lZ0

19/07/2024

A quick message to our customers! 👋

QStory Ltd's platform has been unaffected by the global IT outage today. However, our team is on hand to support with any issues you may have, please contact us if you have any enquiries.

18/07/2024

Yesterday, the QStory Ltd team had the pleasure of hosting NatWest leaders for a day of insightful discussions! 🌟

A huge thank you to everyone who attended for your invaluable time and input. Your opinions and suggestions are essential to QStory's future, and with your collaboration, we aim to continue to support you in reaching your business goals. 🙌

To find out how QStory has supported NatWest in fostering a culture that colleagues, go to 👉 https://hubs.ly/Q02H3CXy0

16/07/2024

Looking to build a team of superagents? 🦸

With QStory Ltd, you can find thousands of opportunities for additional staff training and coaching — Every. Single. Month. Just ask NatWest!

Discover how QStory’s platform empowers NatWest colleagues to deliver a superior customer experience by automatically scheduling training opportunities during periods of spare capacity.

https://hubs.ly/Q02GKk-D0

10/07/2024

🤖 In today's -driven and automated world, contact centre agents face increasingly complex demands.

🤷‍♂️ So how can you enable them to perform at their best and consistently deliver exceptional service to customers, all while optimising the bottom line?

🎬 Hear from Simon Separghan, former Managing Director of Customer Experience at NatWest, as he provides advice on how to balance the cost to serve with .

👉 Find out more at https://hubs.ly/Q02F-KRt0

08/07/2024

⚽ Just as every team in the needs a winning strategy, your customer service team deserves a game plan that ensures peak performance! ⚽

Discover how QStory Ltd helps NatWest to identify and reinvest 400,000 hours each year into offline activities such as training and 1-2-1s, all while protecting customer service levels.

https://hubs.ly/Q02FyWdS0

03/07/2024

From driving personalised service to assisting with risk and compliance, technology has the potential to transform the industry. 🚀

In our latest thought leadership piece, Simon Separghan, former MD of Customer Experience at NatWest, discusses the incredible opportunities that disruptive technologies bring to the industry. 🎬

To find out more about how QStory Ltd supports clients such as NatWest and Nationwide in transforming their operations, head to 👉 https://hubs.ly/Q02Fdf_Z0