African Hoteliers World Wide

02/07/2018

Always something exciting about Cocoa

Who wins the honors for the best cacao variety in the world? It comes down to two finalists: Nacional and Criollo. Almost all commercially-sold wine is produced from the same species of grape—Vitis vinifera. But within this single species, there are numerous varieties, such as Pinot Noir, Cabernet...

08/06/2018

Scan the bar code and start nominating. You can nominate as many times as possible :).

08/06/2018

If you have ever been to Ghana and stayed in any of the hotels and dined at any of the many restaurants and enjoyed the night life and spas, then this is for you :) . Nominate your favorite hideouts in Ghana.

08/06/2018

What is the GEM Awards?

Guest Experience Masters. The aim of this awards is to give the guests and clients as actual users, the opportunity to rate and recognize services rendered to them. Ghana’s food, restaurant and spa hospitality industry has grown swiftly in recent years and today the country boasts a good array of talent. The Gem Awards have been designed to celebrate excellence and innovation, highlighting the people and places shaping our hospitality landscape. There are 22 awards; each recognising examples of outstanding achievements in their field.

WHAT ARE THE AWARD CATEGORIES?
A full list of award categories for the GEM Awards is available here:
Best Business Hotel
Best Guest Experience Luxury for Development
Best Night Life
Hotel Restaurant Menu of the Year
Stand-Alone Restaurant Menu of the Year
Most Spoiling Spa
Best Family Hotel
Best Game Changer
Best on the Beach
Best Ghana Escape
Outstanding Catering-on-demand
Outstanding Street Food
Outstanding Social Media Engagement
Best Welcome Experience
Best Dressed Serviced Apartment
Best Dressed Hotel
Rising Star Award
Best for MICE (Meetings, Incentives, Conferences & Exhibitions)
Investors in People
Value for Money – Hotel Outstanding GEM Hotel 2018

08/06/2018

30/05/2018

Making sure customers get the best out of their service providers and service providers getting their well deserved recognition.

29/05/2018

Something different in West Africa

20/03/2018

Hello Africa,

We are pleased to announce that The Hospitality Workshop & Cross Exposure is about to take place again.

The Hospitality Workshop & Cross Exposure on the island of Mauritius promotes hospitality based quality training, attitude, skills and knowledge. It sets out to produce seasoned players for the industry and equip them with the necessary skills to thrive. The workshop is jointly hosted by the teams Intrigued by Service (Ghana) and The Task Consulting Limited (Mauritius) which offer consultancy services to the Hospitality Industry in Mauritius and Africa. This programme will be held once every quarter, with the second session beginning on 2nd April 2018 . The workshop includes a practical experience in the hospitality industry and special emphasis can be given to the participants area of expertise or need. Please find below requested details and information.

The contents are as follows:

• Three-day Luxury Attitude Workshop
• Cross exposure in two five-star hotels on luxury standards
• Cross exposure in restaurants for wine knowledge and true gastronomy
• Workshop training on product knowledge and world hospitality standards
• Two full day tours around the coast of Mauritius

The rates which are partly subsidized by Task Consulting and Intrigued By Service are affordable at $1,950 for the entire 25-day programme and includes:

• Accommodation (Sharing)
• Meals (Breakfast and Dinner)
• Travel insurance
• Airport Transfers; cross exposure transfers & tours around the coast of Mauritius.
• Visas are not required for Ghanaians but immigration facilitation will be taken care of in the above.
• Actual Workshops & cross exposure in two five star hotels.

This excludes airfares which are approximately $1,650 on SAA & Emirates the last time we checked.

Participant Requirements:

• No history of drugs
• No criminal record
• Well groomed & disciplined participants
• Attire - black trousers and long sleeved plain coloured shirts during cross exposure sessions
• Black shoes and Belt


For more inquiries please email us [email protected], [email protected] , [email protected], [email protected]
call as +233 24436 3964
+233 23334 9377

14/03/2018

Surprising results.

In these five spots, expats will likely be greeted with a warm welcome, a helping hand and a friendly smile.

09/03/2018

Another great reason to appreciate wine.

In his recently published book, neurologist Gordon Shepherd argues that wine tasting actually stimulates your brain more than allegedly highfalutin activities like listening to music or even tackling a complicated math problem.

08/03/2018

Thinking outside the box :)

08/03/2018

28/02/2018

SEXUAL HARASSMENT
Sexual harassment has taken center stage in today's media following the shocking Hollywood revelations with Harvey Weinstein and now most recently the Oxfarm Haitian scandal. Lets face it the whole concept and idea of a hotel more or less has individuals acting out some fantasy .
Hotels unknowingly become the host to some of these activities in the case of the Dochester scandal . Recent studies in the UK on hospitality workers suggest an excess of 80% of those that responded to a survey reported experiencing one or more incidents of sexual harassment.
The hospitality industry, by its very nature, could be seen as the very culprits who commit these very unsettling acts. As we are often seen as creating the opportunity for such behaviour to exist and be encouraged. As the movement has highlighted the fact that society's response to such behaviour has changed so should the industry respond, not just with idealistic polices, but with affirmative action as well.
C.B.D

19/02/2018

The Hotel Gym
The evolution of the hotel gym has been a remarkable one as the we went from the neon spandex loving 80's to athletic leisure wear in recent times. This only goes to show how much we have grown to appreciate the importance of exercise and spa sessions.
Unlike before where gyms and spas were an after thought they now are front and center.Some hotels are based on the spa and wellness concept as more and more clients are moving away from the opulence and rock and roll lifestyles and craving destinations and experiences that focus on their well - being not just their bodies but their minds and spirits.
Hoteliers need to recognize this change in their guest or they will be left behind. Hotel designers need to have these in mind when planning out a resort, from trails to studios, spas and retreats its all about the experience.

07/01/2018

02/12/2017

The Healthier Desserts Option. Do You Have It ?

It’s 2017 and almost 2018. People are trying to be healthier and going through their annual cleanse. This is where F&B operations need to recognize the goldmine of new customers seeking to lets say eat their cake and have it.
The blogs are going to rip our pastry chef's hard work so get a head start ditch the refined sugars, double cream,butter and milk chocolates instead show you care about your guests and that you would want to see them in the coming year. Replace or substitute these ingredients such as dark chocolate, honey, nuts & berries and go gluten free if you must !
Whiles on your dessert cleanse do not alienate the traditional guest who wouldn't mind a bit of naughtiness in their desserts.
So what would you be swapping, taking off or keeping on that decadent Christmas dessert menu?
C.B.D

The Healthier Desserts Option. Do You Have It ?

It’s 2017 and almost 2018. People are trying to be healthier and going through their annual cleanse. This is where F&B operations need to recognize the goldmine of new customers seeking to lets say eat their cake and have it.
The blogs are going to rip our pastry chef's hard work so get a head start ditch the refined sugars, double cream,butter and milk chocolates instead show you care about your guests and that you would want to see them in the coming year. Replace or substitute these ingredients such as dark chocolate, honey, nuts & berries and go gluten free if you must !
Whiles on your dessert cleans do not alienate the traditional guest who wouldn't mind a bit of naughtiness in their desserts.
So what would you be swapping, taking off or keeping on that decadent Christmas dessert menu?
C.B.D

30/11/2017

Hola mi amigos !!!!! The year is almost gone but before we serve the cold champagne plan that elaborate guest relation new years party or even put up the tree. These are some fun ideas for the dinner table. Merry Christmas.

30/10/2017

STAYCATIONS.
We over here at Intrigued By Service are strong advocates of "Staycations" i mean really think about it. If you didn't have the time to save for a trip or you've had all your leave days its fine to just stay back and explore what you think are your familiar surroundings.
Pointer one go eat at the restaurant you've been reading about.
Pointer two go by that museum you've heard of.
Th whole point of a vacation is to go exploring be it a shop, boat, chapel, forest reserve ,the point is to be different so don't let the fact that you are not miles away from home be a deterrent to rediscovering your surroundings.
As hoteliers our clients often look to us for the best places to hang out and to be they are more or less heavily reliant on what the locals say is the best to enrich their experiences. So if you ever run out of vacation days or just cant make that trip look around you what have you missed ? So "Staycation " yes or no
Comment below let us know your best and worst spots for a staycation in your country .
C.B.D

23/10/2017

Truth, fact or fiction ? Do we agree with with these ratings ?

Leading Hotel Chains with luxury hotel presence !!!

23/10/2017

Architecture & Hotels
In the last couple of years we have witnessed the creation of remarkable works of arts in the form of Hotels. Architecture forms a part of the hotels's persona and character and always gives guests something to remember about the hotel.
Although it is a great thing to collaborate with an architect to bring to bring to life unique places for exceptional guest experience.
All these new ideas and joint ventures are all well and good but lets face it some hotels do take the design aspects a little too far. Avant garde , minimalist, maximalist concepts are all well and good but some hotels end up intimidating, alienating or worse scaring their guest with grandiose infrastructure.
Its great to have a signature style but as hoteliers are main concern is the guests comfort, safety and most importantly satisfaction.
Cast your mind way way back to your favorite hotels which ones which one had you clamoring for the door and which ones stole your breathe ?
C.B.D

05/10/2017

THE DIGITAL TRAVELER , PROBLEM OR PERFECT GUEST !!

Hospitality as we all know has been a part of our very existence,
while the above is true the way guests make their choices, and assess their experiences has changed drastically .
One could then conclude because of their association with technology its changed the relationship between the consumer and the hotels . Well lets be truthful the guest is basically walking around with super computers as cell phones.
OTA's and booking sites may not own the properties but they sure do establish, maintain and control the relationships with the guest but pause take a deep breath, all hope is not lost .Technological leaps will continue to evolve the best hoteliers can do is not to fight this evolution but rather adapt to it and evolve with it by taking control and mastering their own digital platforms and never forgetting the heart of hospitality 'service'.

So what's your take on this subject ?
C.B.D

27/04/2017

Giving back in the smallest way has the biggest rewards.

23/02/2017

Trend watch..!
Did you know 93% of browsing customers consider online reviews important?
53% won't book without consulting reviews first?
65% of customers book from a smartphone? So with all these statistics what are you doing to grab their attention on all portals ?
As the years progressed the hospitality industry has had to change and adapt to the dynamic demands of their guests and clients. As 2017 slowly progresses it is becoming more and more apparent that the digital age has come to stay and we need to get with it or watch our sales plummet.
C.B.D