ENZO LIFE - Learning Is Fun Experience

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Happy Vishu 2024

07/01/2024

Learning is fun experience.

07/01/2024

Become an Experience Creator.

14/08/2023

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26/01/2023

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15/01/2023

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31/12/2022

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14/11/2022

17/10/2022

Monday Motivation

24/08/2022

https://youtu.be/CniVDs3Fl8Y

Tips and tricks on building positive relationships

18/08/2022

Happy Sri Krishna Janmashtami

21/07/2022

Are you a hospitality business owner?

Would like to improve consistency in service?

Would you like to retain your employees ?

Would you like to attract strangers as your customers?

If yes, please attend the highly interactive full day training session by Vincent Baby.

Enroll your name today.

Regular training fee is Rs. 2999/-.
Early bird offer valid upto 05th Aug 2022 at reduced price of Rs. 2499/-

All delegates will be gifted with an author signed copy of Amazon published book by Vincent Baby worth Rs. 599/- titled "101 Stories of Blissful Workplace".

Please grab this golden opportunity by registering Now.

Only Limited Seats Available

Registration link.
Pls use 'Earlybird' as discount code.

https://imjo.in/JVn5dS

Or Gpay ( 8301973401)

Should you have any queries, then pls feel free to contact us.

Happy learning
Team ENZOLIFE
www.enzolife.in

20/07/2022

Are you a business owner?
How many of you are experiencing customer complaints?
How many of you would like to improve customer service?

Pls book your free slot
Click below link.

Check out this Linktree! - https://linktr.ee/vincentbaby

Blissful Workplace Coach | Author | Hospitality Trainer | Entrepreneur

18/04/2022

*Customer Appreciation *

"Thank you and come again!" Thank your customers for doing business with you. Send them an e-mail as a follow-up to see if your product or service was what they expected. Would they recommend you to a friend? How about a hand-written note or card to tell someone that you value his or her business. There is a lot to be said for good old-fashioned customer service. Treat your customers like gold and they'll be customers for life. The most powerful tool in your marketing arsenal is customer referral. Give your customers a reason to brag about you and you'll have a lot of customers knocking at your door!

18/04/2022

*Brand Awareness/Corporate Identity *

Is your URL as memorable as those famous golden arches? Many visitors find your site not by clicking, but by remembering your URL. Is your URL on business cards and stationery? Is it listed in your yellow pages ad? Keep your URL short and simple: long URLs with hyphens, punctuation, or ones that are hard to spell won't give customers a fighting chance. Include your company's URL and other contact information in your email signature. Does your secretary know your URL? The answer may surprise you!

18/04/2022

*The Customer is Always Right*

"I'm sorry your order was wrong, how can I make it better?" Nothing is worse than a "screw up" in an order. The best way to turn a negative into a positive is to go out of your way to make it right and make that customer feel satisfied with the results. After you make it right, apologize for the screw-up sincerely, and offer an incentive for him to try you again--for example, a discount on future service.

Everyone knows one complaint will scream louder than 30 complements. Make sure to answer ALL complaints. Don't give anyone a reason to leave and say that his or her needs were not met.

You can learn a LOT from your customers. Make sure to LISTEN. Other customers may be experiencing the same problem. Learn from your mistakes.

List your phone number on your website. An angry customer wants to know that his complaint is being heard NOW! Sending an e-mail response from the customer service department within 24 hours might not cut it!

18/04/2022

SERVICE WITH A SMILE

Everything I know about customer service I learned from working in Hospitality Industry. Hard to believe, but true! In this day of highly competitive cyber business, the companies that will succeed will be those that offer superior customer service. The value of a lifetime customer is immeasurable. So once you get a customer, how do you keep him? The answer is killer customer service! Here is a secret that has made some of the brands world-class.

*Service with a Smile*

"Hi, Welcome to XYZ! How may I assist you ?" Got a new prospect? Welcome him to your business. Introduce yourself and tell me about your services in an e-mail. Let your customers get to know you. People are more likely to do business with someone they trust. You can't overstate the importance of building strong customer relationships.

Smile when you are talking on the phone. Customers will hear the difference in your voice. Be careful when you send an e-mail. It's easy to be misunderstood. E-mail lacks the visual and audio cues of face-to-face communication. You must make an extra effort to ensure that your "tone" is cheerful and friendly.

Also with an e-mail, people expect a quick reply. A fast, friendly response will let your customers know that you are working hard to keep them happy

18/04/2022

TIPS TO IMPROVE CUSTOMER LOYALTY.

It's true that acquiring new customers will help your business grow. However, your current customers are the lifeblood of your business, and keeping them happy should be your highest priority. Here are a few ways to make sure your customers keep coming back.

* Understand lost customers. Many business owners mistakenly believe that customers choose to patronize other companies solely because of better prices. While pricing can be a concern, customers often head to the competition when they don't feel valued.

A change of lifestyle may have also created a situation where customers no longer need your product. By staying in touch with their needs, you might be able to adjust your offering to continue servicing them.

* Know your customer's top priority. Maybe it's reliability or speed or cost. Your company should know your clientele's No. 1 priority and consistently deliver it. Remember, customers' desires change frequently, so ask yourself this question more often.

* Acknowledge the lifetime value of customers. The lifetime value of your customers is the income you would gain if a customer stayed with you as long as they could possibly buy your product or service.

* Create a positive first impression. Good first impressions tend to generate loyal customers, and you get only one chance to make a positive first impression. Appearance is important. The exterior and interior of your business should be neat and clean.

* Listen to the customer. Employees should listen actively to customers. Reassure your customers that you genuinely want to help them. Customers will judge your business based on the politeness, empathy, effort, and honesty of your staff.

* Address and resolve complaints quickly and effectively. Inevitably, your employees will encounter unsatisfied customers. Whether they're returning an item or changing a service, customers expect a fair policy. If you cannot offer a resolution immediately, let the customer know when he or she can expect an answer.

18/04/2022

What is customer service?

In these days of competitive markets, the business that excels at customer service is the one that will not only maintain its position but grow. You could answer the question "What is Customer service" by saying that it is about "exceeding" the expectations of the client, not just "satisfying" them. This is not just about the product or service that you are selling; it's about looking after the people buying them from you too.

Having a great product must be the first step. Everybody likes quality, even more, if it is competitively priced with other similar products. If you make the product yourself, see what you can do to enhance how it performs, what it's made from, and how it compares with others. If you can make the product the best there is within the price range, customers will not only buy from you, but they will recommend others to buy from you too.

So, you have a great product and your client base is growing - how is your pre and after-sales service doing? Not many people think about how they sell the product, but it is still literally serving the customer.

The best things in the world can go wrong. For example, there could be a faulty batch manufactured, or if you are offering a service someone fails to turn up to an appointment. Complaints start coming in and you can either stick your head in the sand and ignore it or you can admit the mistake and try and rectify the situation to everyone's satisfaction. Good customer service will always take the second route. Why? Because by dealing with a problem quickly and efficiently, that customer goes away happy and will tell his friends what a good organization you are. Ignoring problems or just not resolving them quickly and satisfactorily really annoys customers and they won't recommend you to others. According to one survey, 68% of customers will leave a supplier if they encounter an attitude of indifference.

To me, this is the answer to "what is customer service?". There is no better advertisement for a supplier of either goods or services than great customer service.

18/04/2022

How important is internal customer service?

While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is being paid to the effect poor internal customer service has on customer satisfaction. It all starts within your organization! Sooner or later the ripple effect reaches your customers. To really walk your service talk, make sure your commitment to internal customer service matches your company's external focus on customer care.
When we think of customer service we think of colleagues serving customers over the counter or over the phone. But customer service occurs within your organization as well. How well are your employees serving its internal customers: other departments, its management, vendors, and consultants? Believe it or not, it all counts. Internal customer service refers to service directed to others within your organization.

If you define Internal Customer Service as effectively serving other departments within your organization. How well are you providing other departments with services, products, or information to help them do their jobs? How well are you listening to and understanding their concerns? How well are you solving problems for each other to help your organization succeed? Ultimately internal customer service refers to your level of responsiveness, quality, communication, teamwork, and morale.

18/04/2022

Dear All,
Warm regards from Enzolife.
I help Managers and Leaders identify, measure the impact, and resolve customer complaints effectively and efficiently by assisting them to enhance the customer satisfaction index to the desired level. Please click the link below to book a FREE 30 Mins 121 Discovery Call.

https://bit.ly/4PillarsofGreatCustomerService

Vincent Baby
Blissful Workplace Coach

02/04/2022

Learning is fun experience

01/04/2022

30/03/2022

Listen to the most recent episode of my podcast: Believe In Yourself https://anchor.fm/enzo-life-by-vincent-baby/episodes/Believe-In-Yourself-e1ge05l

Little things that make you a winner

28/03/2022

SPARK 2022

YMCA മരുതൂർ യൂണിറ്റ്, ENZOLIFE ന്റെ സഹകരണത്തോടെ വേനൽക്കാല വിദ്യാർത്ഥി പഠന ക്യാമ്പ് സംഘടിപ്പിക്കുന്നു.
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26/03/2022