09/11/2023
November 9, 2023
Dear Carnival Panorama Guest,
Carnival Panorama is experiencing an issue affecting its maximum cruising speed. Unfortunately, we will be unable to operate the above voyages, as it is necessary to remove the ship from service to complete the required repairs.
We sincerely apologize for the unanticipated disruption to your vacation plans. We are deeply disappointed that we will not be able to deliver the cruise we had planned for you.
We will automatically process a full refund of your cruise fare, including pre-purchased Carnival shore excursions and any FunShop purchases to your original form of payment. Please be advised that it could take up to three weeks to process through your bank.
If you have independent, non-refundable air, we ask that you work directly with your airline. If your airline offers you an air credit for your non-refundable tickets, we will reimburse you for air change fees of up to US$200.00, per person, with supporting documentation. Please understand that, should you receive any compensation from any party, including your travel insurer, for these miscellaneous travel expenses, no reimbursement will be provided. Please submit your documentation to [email protected].
In addition to the full refund and travel expense reimbursement, we are extending a 50% future cruise credit (FCC) for all guests so that we can welcome you back on another cruise.* The exception to this offer will be for the November 11 and November 18 voyages. Those guests will be provided a 100% FCC to reflect the last-minute notification for this next upcoming cruise, as well as the disruption to Thanksgiving plans. Please note that the FCC will be available for use starting November 13, 2023, and must be redeemed by November 30, 2024, on any departure open for sale.
Once again, we are very sorry for the disappointment this has caused and thank you for your understanding. We look forward to welcoming you on a Carnival cruise in the near future.
Sincerely,