SETAM Group

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Our Story

Why choose us ? All over Madagascar, SETAM ranks among the first three top travel agencies dealing with English speaking clients. Our company was created in 1996 and has acquired a lot of experiences with regard to providing quality customer service. Our experience: Our main concern is to maintain high standards of customer care. We are very strict about the selection of the members of our team. All our staff members are of extraordinary veracity. Before their assignment to other duties in the same company, (for instance job with promotion prospects) one should work as a tour guide at least for five years, thus travelling throughout the country and subsequently having a first-hand knowledge of the plan of a tour, including the routes and places that the tourists visit. Our solution: In our team, we do not work on commission, so all our clients will surely be given impartial advice all the time. Our experiences, the amount of bookings and inquiries we normally receive and deal with, the existence of SETAM LODGE, all these provide us with a wide range of services, resulting from the work of professional consultants, efficient trainers and skilled technicians. Our price policy: We offer special discount for honeymooners, for family children and for third age people. Care for the customers: Our commitment to clients’ service is an important and distinguishing characteristic of our company. Our primary goal is sustaining long-term relationship with our clients / partners. Because of tourism industry in Madagascar is still underway of development and improvement the country does not have any infrastructures and equipment that are subject to European Department of Transportation regulations. The transportation standards for the buses and motor coaches are comparatively quiet low. But we cannot do without these local infrastructures and equipment which are full parts of our products. All these cause that the Madagascar destination is not really a luxurious one; it is mostly adventurous, that is why some may find it appealing with lots of charms. Due to the above reasons the insurance applied in transportation (buses, motor coaches as well as water crafts) are set accordingly. However, in spite of these facts we can assure you that SETAM can give a fully-fledged organisation and arrangements of your holiday. Madagascar has its own insurance laws and there is no representative of the big international insurance companies in the country. Nevertheless the insurance company SETAM works with has good relationship with the well-known SWISSAIR.