01/04/2024
Peacock Holidays Ltd is recruiting TRAVEL EXPERIENCE CONSULTANT
The Travel Experience Consultant will be in charge of all the back office tasks, to handle the activities in each destination. He/she will have to work on constant link with Guest Experience Managers.
MISSIONS
The main missions of the Travel Experience Consultant are :
Become an expert of the destinations as well as of the hotels of the collection
Know perfectly the services offered by Peacock Holidays Ltd as well as its values and advantages
Make the reservations for the email booking :
Contact the hotel to check for the availability of rooms by phone or email Be in charge of the “upgrade verified” for the email booking
Send the quotes to the clients within one hour.
Create a database per destination
Find the rate available to manage the transfers (including distance between airport/train station to the hotel), and car rental,Provide recommendations for restaurants, activities…Create tourist tour, Find suitable activities within the city to the occasion (honeymoon, anniversary, business…) Be aware of special events (theatre show, musical show, concert, fashion show calendar) Advise the clients on the activities within the hotel Provide information related to children
Book the experiences asked by the guest
Send a recap of the itinerary of all services booked 7 days before the arrival
Coordinate all the externals providers (hotels services, car rental, show…)
Work closely with Guest Experience Managers and provide them all the needed information concerning the destinations and the activities within the day, to satisfy the client.
PROFILE
Knowledge of the luxury hospitality with a sound experience in concierge service or clients relation.
IATA certification will be an advantage
Good communication in both written and spoken in english
Good interpersonal skills, good customer service in a demanding environment
Excellent presentation
Very well organized
Being flexible, adjustable and enjoying the team work .
If you feel you can partner with us send us your cv on our
email: [email protected]
