19/04/2020
Dear Travel Agent Partners,
We believe in the power of travel. It connects business partners, families and friends. Travel also allows us to broaden our horizons and to open our minds to new cultures and countries. In light of our industry being severely affected by the spread of the Coronavirus, we stand with all of you during this difficult time and we want to ensure you that we are here for you.
As the safety and well-being of our partners and employees are of highest priority, we have taken necessary steps to protect our colleagues, while also ensuring, to the best of our ability, no disruption to the services you need. Our support teams and colleagues are either working from home or rotating in shifts to prevent any further spreading of the virus.
Please rest assured that we will cater to your requests as quickly as possible; however, due to the massive increase in cases you may experience delays sometimes. We ask for your patience in these situations.
Now, more than ever, we wish to express our gratitude for the trust you’ve placed in us. We are in this together. Let’s all hope that the situation is quickly resolved.
Kind regards and please take good care of yourself and your families,
