09/02/2023
* * Cyclone Gabrielle * *
If you have flights booked with our office we will be monitoring these flights and will keep in touch with you over the next few days.
Please note if you have booked online with Air NZ we are unable to assist you and you will need to contact Air NZ directly 0800737000. We understand the hold times with Air NZ are frustrating but we are unable to access bookings not made via our office.
Air New Zealand - Cyclone Gabrielle flexibility policy.
Due to the likely impacts of Cyclone Gabrielle, Air New Zealand wishes to advise of the below flexibility.
This applies to tickets issued up to and including Sunday 12 February 2023, for travel to/from/via Auckland, Hamilton, Tauranga, Kerikeri, Whangarei and New Plymouth, up to and including Friday 17 February 2023.
Customers can change dates (same origin & destination), for travel up to and including Wednesday 22 February 2023, without any change fees or fare difference.
For international flights, if travel is only available in a higher cabin, the fare difference will apply.
If the proposed date of travel is unknown, the ticket may be held in credit for 12 months validity.
Change origin or destination
Customers ticketed for travel to/from/via Auckland, Hamilton, Tauranga, Kerikeri, Whangarei and New Plymouth up to and including Friday 17 February 2023, can change their travel to another Air New Zealand origin or destination without change fees. In this instance any fare difference will apply.