13/01/2022
TRAVEL ADVISORY
ADVISORY NO. 234
Flight Cancellations for January 8 to 16, 2022
Dear PAL passengers:
With the ongoing surge of COVID-19 cases, we are receiving more calls from passengers who need to rebook or cancel their flights because they have tested positive or are in precautionary isolation. At the same time, many of our frontline team members are unable to report for work. We are thus facing challenges in sustaining our full regular operations and ensuring prompt service for all our customers.
We are taking the precaution of cancelling a number of domestic and international flights, even as our PAL teams do all possible to process all passenger requests and relieve the longer call waiting times and ticket office queues. We request your kind understanding and cooperation as we cope with these serious but temporary challenges.
The following DOMESTIC flights have been cancelled:
08-Jan PR1841/1842 and PR 2835/2880 Manila - Cebu - Manila
08-Jan PR 2037/2038 and PR 2045/2046 Manila - Caticlan - Manila
08-Jan PR 2519/2520 Manila - Cagayan de Oro - Manila
08-Jan PR 2921/2922 Manila - Legazpi - Manila
08-Jan PR 2963/2964 Manila - Busuanga (Coron) - Manila
08-Jan PR 2959/2960 Manila - Cotabato - Manila
08-Jan PR 2934/2935 Manila - Butuan - Manila
08-Jan PR 2773/2774 Manila - Tagbilaran (Panglao) - Manila
08-Jan PR 2783/2784 Manila - Pagadian - Manila
08-Jan PR 1809/1810 Manila - Davao - Manila
08-Jan PR 1141/1142 Manila - Iloilo - Manila
08-Jan PR 2981/2982 Manila - Tacloban - Manila
08-Jan PR 2545/2546 Manila - Dumaguete - Manila
08-Jan PR 2521/2522 Manila - Cagayan - Manila
08-Jan PR 2777/2778 Manila - Tagbilaran - Manila
09-Jan PR 2037/2038 and PR 2045/2046 Manila - Caticlan - Manila
09-Jan PR 2963/2964 Manila - Busuanga (Coron) - Manila
09-Jan PR 1815/1816 Manila - Davao - Manila
09-Jan PR 2921/2922 Manila - Legazpi - Manila
09-Jan PR 1841/1842 Manila - Cebu - Manila
10-Jan PR 2519/2520 Manila - Cagayan de Oro - Manila
10-Jan PR 2861/2862 Manila - Cebu - Manila
10-Jan PR 2965/2966 Manila - Busuanga (Coron) - Manila
11-Jan PR 2037/2038 and PR 2045/2046 Manila - Caticlan - Manila
11-Jan PR 2965/2966 Manila - Busuanga (Coron) - Manila
11-Jan PR 2957/2958 Manila - Cotabato - Manila
11-Jan PR 2529/2530 Manila - Cagayan de Oro - Manila
11-Jan PR 2861/2862 Manila - Cebu - Manila
12-Jan PR 2037/2038 and PR 2045/2046 Manila - Caticlan - Manila
12-Jan PR 2965/2966 Manila - Busuanga (Coron) - Manila
12-Jan PR 2861/2862 Manila - Cebu - Manila
12 Jan PR 2519/2520 Manila - Cagayan de Oro - Manila
12-Jan PR 2921/2922 Manila - Legazpi - Manila
13-Jan PR 1835/1880 and PR 1847/1848 and PR 2861/2862 Manila - Cebu - Manila
13-Jan PR 2037/2038 and PR 2045/2046 Manila - Caticlan - Manila
13-Jan PR 2965/2966 Manila – Busuanga (Coron) - Manila
13-Jan PR 2987/2988 Manila - Tacloban - Manila
13-Jan PR 2957/2958 Manila - Cotabato - Manila
13-Jan PR 2529/2530 Manila - Cagayan de Oro - Manila
13-Jan PR 2921/2922 Manila - Legazpi - Manila
14-Jan PR 2037/2038 and PR 2045/2046 Manila - Caticlan - Manila
14-Jan PR 2519/2520 Manila - Cagayan de Oro - Manila
14-Jan PR 2861/2862 Manila - Cebu - Manila
14-Jan PR 2921/2922 Manila - Legazpi - Manila
14-Jan PR 2985/2986 Manila - Tacloban - Manila
15-Jan PR 1835/1880 and PR 2861/2862 Manila - Cebu - Manila
15-Jan PR 2037/2038 and PR 2045/2046 Manila - Caticlan - Manila
15-Jan PR 2529/2530 Manila - Cagayan de Oro - Manila
15-Jan PR 2921/2922 Manila - Legazpi - Manila
15-Jan PR 2957/2958 Manila - Cotabato - Manila
15-Jan PR 2965/2966 Manila - Busuanga (Coron) - Manila
16-Jan PR 1835/1880 Manila - Cebu - Manila
16-Jan PR 2965/2966 Manila - Busuanga (Coron) - Manila
16-Jan PR 2861/2862 Manila - Cebu - Manila
The following INTERNATIONAL flights have been cancelled:
08-Jan PR 434/433 Cebu – Tokyo Narita – Cebu
10-Jan PR 422/421 Manila – Tokyo Haneda – Manila
13-Jan PR 422/421 Manila - Tokyo Haneda – Manila
14-Jan PR 422/421 Manila – Tokyo Haneda - Manila
This is a very fluid situation, and we may need to cancel more flights or make other operational adjustments in the coming week. Please continue to check flight status for any changes in your flight schedule.
Our PAL Medical team is carrying out its oversight functions in monitoring the health and wellness of all employees - including our cabin crew and flight teams.
Options for Passengers of Cancelled Flights
We sincerely regret the inconvenience this will cause to your travel plans. Your current tickets are safe and remain valid, and you may avail of the following options if your flight is cancelled:
1. Convert your ticket to Travel Credits equivalent to the unused base fare of your ticket. Voucher validity is one year (1) year from date of issuance.
2. Rebook or Reroute your ticket to another flight with available space within 60 days from the original flight in the same booking class or higher within the same cabin class.
3. Refund ticket without penalties, excluding Ticketing Service Charge
You may request the above through our MyPAL Request Hub facility at https://www.philippineairlines.com/en/ph/home/covid-19/mypalhub.
You may access the online self-reaccommodation tool for flight rebooking https://bit.ly/SREAC.
If your contact details are in our reservations records, you will be informed of the status of your flights via e-mail, telephone call or SMS/text.
Adjustments due to service constraints:
We encourage you to use our MyPAL Request Hub for rebooking requests, queries and ticket transactions, rather than call our PAL customer hotline or visit our ticket offices (which are unable to fully accommodate the very high volume of calls and requests). Please consider deferring less urgent rebooking transactions related to travel within the next seven (7) days, and let us reserve the customer hotline and ticket offices for the most urgent calls and transactions. If you purchased your ticket through a travel agent, please deal directly with your agent for any rebooking or ticketing transaction needs.
Our Metro Manila city ticket offices will be open only five (5) days a week, from Mondays to Fridays, 9 AM to 5 PM. However, our airport ticket offices at NAIA Terminal 2 (2 AM to 10 PM) and Terminal 3 (8 AM to 5 PM) will remain open on all days of the week; and our Domestic Airport Road ticket office in Pasay City will be open from Mondays to Saturdays.
Please stay updated on changes in travel requirements by checking the website of the concerned provincial local government or destination country.
We assure you that PAL adopts and continuously updates strict health and safety protocols to protect all travelers, including full PPE for our cabin crew, aircraft cabin air flow systems that continuously infuse fresh air, and HEPA filters that screen out viruses and other contaminants, for a safer and cleaner environment.
THANKS FOR BEARING WITH US
We greatly appreciate the dedication of our PAL personnel who are able to report for work and do their best to care for our customers despite these challenges.
We sincerely apologize to our passengers and their families. Thank you for your patience and cooperation as we work with you and with our partner agents, government authorities and our PAL teams worldwide to make the best of a very challenging situation.
