25/10/2024
CEB Advisory✈️
Cebu Pacific Advisory # 4
Additional Cancelled Flights Due to Severe Tropical Storm Kristine
As of October 25, 2024; 9:00 AM
Severe Tropical Storm Kristine (international name: Trami) has brought prolonged heavy rains, strong winds, and widespread flooding to parts of the Philippines, causing our aircraft servicing activities in the recent days to take a much longer time to complete. The adverse weather conditions also left a number of our crew and aircraft out of position and had to be relocated back to their bases. We are working hard to restore our operations back to normal as promptly and safely as possible.
The safety of our passengers and crew remains our utmost priority. Cebu Pacific (CEB) strongly advises its passengers not to proceed to the airport unless they have confirmed bookings for flights which are currently still planned to operate. Please monitor the status of your flights via https://www.cebupacificair.com/flight-status or on the CEB mobile app and update your contact details via the Manage Booking portal https://www.cebupacificair.com/manage-booking to receive email and SMS notifications on flight reminders.
We strongly urge our passengers to consider whether their journeys are essential and give serious consideration to rescheduling travel plans to a later date.
To ensure the safety of all passengers and crew, CEB has implemented additional proactive measures. As a result, more flights scheduled for October 25, 2024 have been cancelled:
DG 6080/6081: Cebu – Masbate – Cebu
DG 6193/6194: Manila – Daraga (Legazpi) – Manila
5J 196/197: Manila – Cauayan – Manila
5J 331/332: Manila – Kalibo – Manila
5J 383/384: Manila – Cagayan De Oro – Manila
5J 451/452: Manila – Iloilo – Manila
5J 481/482: Manila – Bacolod – Manila
5J 567/568: Manila – Cebu – Manila
5J 619/620: Manila – Tagbilaran – Manila
5J 655/656: Manila – Tacloban – Manila
5J 859/860: Manila – Zamboanga – Manila
5J 891/892: Manila – Caticlan (Boracay) – Manila
5J 961/962: Manila – Davao – Manila
Affected passengers have been informed via email and provided with the following options through the Manage Booking portal on the Cebu Pacific website:
1. Free Rebooking
Rebook without fare difference for travel up to thirty (30) days from original flight date. The fare difference will apply if the travel period is beyond thirty (30) days from the original flight date.
2. Travel Fund
Store the amount in a virtual CEB wallet and use this to either book a new flight or pay for add-ons (example: baggage allowance, seat selection, etc.)
3. Refund
Full refund of your ticket.
CEB is also offering flexible options, which include free rebooking and Travel Fund, to passengers who wish to postpone their flights to and from Laoag and Tuguegarao, as well as flights to and from Manila and Clark on October 25, 2024. Those on affected flights may avail themselves of their preferred option online up to two (2) hours before their scheduled time of departure.
For other questions or concerns, passengers may send a message via Charlie the virtual assistant on the Cebu Pacific website, or through CEB’s official Facebook and Twitter accounts.
We thank you for your patience and understanding as we work towards normalizing our operations as soon as possible.
We will provide updates as necessary.
