10/02/2019
Terms and Condition
1. Make sure you have read these terms & conditions and have raised any questions you may have prior to paying the fees.
2. It is the sole responsibility of the representative to inform all other members of the group of the contents of these terms and conditions.
3. Terms and Conditions are subject to change without prior notice.
PAYMENTS & RESERVATIONS
1. Php 1000/person downpayment shall be deposited at least 7 days before the scheduled trip to secure the slots. Remaining balance will be collected on the day of schedule trip.
2. We can accept short notice reservations depending on the availability of the slots.
3. Rates & details regarding tour packages are subject to change without prior notice for non-reserved slots.
4. Reservation is first-to-pay, first to be reserved basis. Those who are first to settle their downpayment to secure their slots will be the first to be prioritize.
5. Child policy: 3 years old and below are free of charge (but entrance fees are own account), no seat allocation on van and required to sit on lap and share bed with adult on accommodation.
6. Our promos are not in conjunction with any discounts - Senior Citizen, PWD & Students.
CANCELLATION
1. Cancellation of the reservation due to personal reason is non-refundable but transferrable to other person with the same date.
2. Cancellation or any changes on the confirmed reservations shall be made at least 7 days before the scheduled trip. Otherwise, reservation will be forfeited.
3. For Joiners tour, we reserve the right to cancel the tour 2-3 days prior the scheduled trip if the minimum number of guests are not met. You may upgrade to an Exclusive tour if you don’t want your trip to be cancelled.
4. Non-appearance on scheduled reservation will be forfeited.
RESECHEDULE
1. Re-scheduling or any changes on the confirmed reservations shall be made 7 days before the scheduled trip. Otherwise, reservation will be forfeited. You may upgrade to an Exclusive tour if you don’t want your trip to be cancelled.
2. We reserve the right to reschedule the tour if the minimum number of guests are not met. You may upgrade to an Exclusive tour if you don’t want your trip to be cancelled.
3. If we announce a cancellation due to extreme bad weather disturbances that may affect the destinations that we’ll be visited, we will reschedule the trip on any available date or transfer to a different tour.
REFUNDS
1. Reservation fees are only refundable if we cancel due to target slots were not filled or if we announce a cancellation due to extreme bad weather disturbances that may affect the destinations that we’ll be visited. You may upgrade to an Exclusive tour if you don’t want your trip to be cancelled due to the small number of participants on joiners trip.
2. There shall be no refund for shortened stays including tours, rooms checked-in and checked-out on the same day.
3. In such a case we will not be liable for any refund, compensation or any additional costs incurred by you. We cannot accept liability for the behaviour of others on your tour nor if any facilities are curtailed as a result of their actions.
4. In case of unresolved conflict, tour operator has the right to discontinue its service. immediately to avoid further damages and inconveniences for both parties. Any refund amount shall be determined and deduct reasonable amount based on the consumed services.
4. Approved refunds can take up 2-5 days to appear in your account. So your patience and understanding is greatly appreciated. Rest assured we will process your refunds as soon as possible.
INSURANCE
1. There is no travel insurance covered in our tour package. But we have a separate travel insurance that you can avail.
2. The Joiners Tour, its employees, representatives, and tour coordinators shall not be responsible and liable for any accident, loss, injury, and damage to property in connection with any accommodation, or other services resulting directly or indirectly from breakdown of equipment, acts of God, strikes, civil disturbances, theft, delay or cancellation or change in the itinerary.
EXCLUSIVE TOUR
1. A different quotation will be applied depending on the number of persons you’ll reserve.
2. In-case of a last minute back-out or no show, the participant's group will be responsible for the payment of his/her balance.
JOINER TOUR
1. You have to join in with other groups to complete the 12 to 15 slots per van.
2. Joiners reservation depends on the availability of the tour schedule.
3. If in any case that we won’t be able to complete the slots, we’ll notify within 2-3 days before the departure day and reschedule your tour and if not possible, refund your fees. You may opt to join our Exclusive tour if you don’t want your trip to be cancelled.
4. Maximum of 12 to 15 guests per van. For more comfortable travel option, you can travel with a smaller number of joiners per van for an additional rate.
PICKUP AND DROP OFF POINT & TIME
1. Please be at the pickup point on or before the designated time. An allowance of only 15 minutes will be given for late comers. The group has the right to depart without waiting for other participants. In this event, no refunds will be given for registered participants that do not come in time.
2. Additional charge is applied for pick-up and drop off beyond the assembly point.
3. No seat reservation/arrangement (unless for Senior Citizen, PWD). First come first serve basis.
ITINERARY
1. Itinerary is subject to change depending on the time management & cooperation of the group, road & weather conditions and change in terms of the activity sequence.
2. We reserve the right to change our suggested itineraries at any time and at our discretion. As professionals, we will endeavour to avoid this.
3. We accept no responsibility for weather conditions that may affect the delivery and implementation of our itineraries. Under certain conditions, we may cancel some of your tour activities for your safety.
4. We cannot give you a 100% guarantee that all of the islands scheduled for Island hopping will be visited. The number of islands covered during Island hopping activities will always depend on current weather conditions and sea levels. We don’t want to take a risk of running the boat on coral reefs during low tide.
YOUR OBLIGATIONS AND RESPONSIBILITIES
1. Travel light. Only 1 travel bag is allowed.
2. At all times you must show courtesy and respect to our representatives. Failure to do so may result in you being asked to leave the tour at the management's discretion.
3. Your appointed representative may need to make a decision in the interests of safety. If you do not comply with the said representative and are not compatible with the general enjoyment and well being of members of the tour, we reserve the right to refuse to allow you to continue the tour.
RESTRICTIONS
1. Trolley, child stroller, Ice cooler, Luggage bag, 5-gallon water etc. are not allowed in joiner tour unless authorized by the chat support.
2. Pregnant women are not allowed. (Joining the tour is upon the doctor’s advice.)
3. Pets are not allowed.
4. Littering and vandalism is strictly prohibited.
CONCERNS & COMPLAINTS
1. If you have worries or may wish to make a complaint during the trip, don’t hesitate and feel free to discuss the complaint or issue to to our representative- driver or tour coordinator.
2. If the matter cannot be resolved immediately or during your tour after the representative’s best endeavours to do so, your complaint should be sent to our page message box so that your complaint can be investigated. You will be assured of respect and courtesy while your complaint is being dealt with.
