Customers availing our services agree and are bound to the following terms and conditions:
1. We cannot hold/reserve any tickets and we cannot guarantee the prices quoted to you even after you have already sent your payment. Prices may change at anytime without prior notice from the airlines. Price changes happen frequently due to fare jumps, fare restructure, few seats available, and fare volatility due to high demands/peak seasons or when your travel date is near. If you have already sent your payment and the price suddenly changes, we will inform you prior to booking and you will have two options: send additional payment for booking or request for your money back (full refund). Sending your payment to us does NOT lock you in on the quoted price we gave you. This is the nature of airline fares, so we ask for your kind understanding.
2. We are purely a re-seller of air tickets, hotel accommodations, and tour packages. Your Contract of Carriage (COC) is with the airline, hotel, and tour operators. We have no responsibility and liability over airline, hotel, and tour operations.
3. All bookings are final and nonrefundable. Any changes will result in stiff penalties, change fees, service charges, and surcharges.
4. We are unable to book unaccompanied minors (passengers 17 years of age or younger without any accompanying adult). You may contact the airline directly for this.
5. It is the sole responsibility of the passengers to check the status of their departing flight and to be aware of any flight advisories such as delays or cancellations. Our agency will strive to relay information to the customers as the information comes in from the airlines. Any arrangement for rebooking/re-routing, refund, hotel accommodation, transportation and meal expenses as a result of flight delays or cancellations will be coordinated directly by the passenger to the airline as our agency has no authority or liability over airline operations.
6. We do not provide or promise/claim to provide any advice, recommendations, assurances, or guarantees with regards to visas, passports, immigration issues, travel documents, travel permits, customs/quarantine clearances, or any legal issues concerning domestic or international travels.
7. It is the sole responsibility of the passenger to comply with differing passport validity/rule per country. Most states require a validity of at least 6 months from the last day of travel. We cannot be held liable nor responsible if the passenger is not allowed to travel due to an expired or expiring passport or if the passenger fails to present proper travel documentations.
8. For senior citizens and persons with disabilities requiring discounts for domestic flights, valid ID is required (OSCA or PWD identifications) during booking and upon checking in at the airport.
9. It is the sole responsibility of the passenger to follow all laws and regulations in obtaining all necessary visas, travel authorizations, travel permits, travel documents, travel clearances, and all types of documents needed and required by the Immigration, the Customs, and the airline.
10. We are not held liable nor responsible for any offloading incident or any decision of the Immigration Officers to refuse departure or foreign country entry for the passenger. We cannot be held liable nor responsible for all forfeited, canceled, or tickets considered "flown," “no show,” and all instances wherein the passenger failed to utilize any or all portions of the tickets. No free rebooking will be made, no refund shall be given, no new free booking shall be provided, or no remuneration or payment of any type shall be given at the expense of SELFiES Travel and Tours.
If a passenger requests for rebooking or refund due to missed flights, such requests will be submitted to our booking system (VIA Philippines), which, in turn, will coordinate the rebooking or refund with the airline. All rebooking or refunds will be decided solely by the airline based on the passenger’s ticket’s fare rule. We do not have any control over and liability for rebooking or refunds due to missed flights.
11. SELFiES Travel and Tours will not be held liable nor responsible for unused lodging, air tickets, tours, air transportation, land transportation, and water transportation. No refund will be given on accounts of force majeure, labor disputes, natural disasters, Acts of God, fortuitous events, delayed/canceled flights, client's error, client's health condition, or all and other causes beyond the control of SELFiES Travel and Tours.
12. For refund requests due to flight cancellations, immigration profiling, medical cases, and all other reasons, please understand that such refunds will be coursed through VIA Philippines, which, in turn, will coordinate the refund request with the airline. The process may take as little as 2 weeks and up to 6 months at times. Refunds will be based solely on airline’s decision to approve or deny. We do not have any control regarding refunds and the time it takes for refunds to be processed.
In addition, please understand that VIA Philippines charges processing fee for all refund requests. This is not a charge imposed by SELFiES Travel and Tours. If the airline approves the refund, VIA Philippines will load the funds to our portal. Only then can we return any refunded money to you less processing fees.
13. Customers shall release SELFiES Travel and Tours from any harm, lawsuits, arbitration, litigation, and any or all types of claims arising from situations as mentioned above against the agency, its employees, staff, officers, and owners.
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REBOOKING TERMS AND CONDITIONS
Rebooking is a service we provide to you. You, as the passenger, may also contact the airline directly for rebooking. If you wish to avail our rebooking service, please understand the following terms of service:
1. We will coordinate your rebooking through Via Philippines (our booking system company) which, in turn, will receive a quote from the airline. There are instances when we have to coordinate with the airline directly. The entire process may take 1-3 business days depending on how complicated the rebooking request is. Your patience is highly requested.
2. The quote we provide you is valid only within a very short period of time (normally 10-15 minutes) due to the volatility of air fare prices especially if the new travel date is near, within a peak season/blackout period, or if there are only a few seats left on the price we gave you. Other reasons for sudden price change include (a) due to exceeded limit time, (b) due to foreign exchange conversion, (c) non compliance of Advance Purchase Requirement, and (d) airline fare re-structure. Therefore, we cannot guarantee all quoted prices.
3. It is very possible that price may change even after you have sent your payment. If this happens, we will inform you right away, and you can decide whether to pursue rebooking with the new price (subject to additional payment) or cancel rebooking and get your payment fully refunded. Sending your payment to us does NOT lock you in on a rebooking quote.
4. For Cebu Pacific, Philippine Airlines, and SkyJet, we can assist with any re-booking made at least 1 day before the flight. For AirAsia, it must be done at least 3 days before the flight. In addition, re-booking for GDS flights (full service carriers such as PAL) may only be done during week days. Please note that for rebooking, all seats and meals are forfeited, and for re-routing (change of destination), all baggage are also forfeited.
5. Payments and rebooking requests have a cutoff of 5:00pm. After which, we will request for a new rebooking quote from Via Philippines or from the airline on the next business day. Please observe our business hours of Monday to Friday 8:00AM-5:30PM; Saturday 9:00AM-5:30PM.
6. All rebooked (completed) itineraries are final and non refundable.
