04/06/2024
Cebu Pacific Advisory # 3
Cancelled Flights Due to Eruption of Mt. Kanlaon
As of June 4, 2024; 3:30AM
Due to the eruption of Mt. Kanlaon in Negros Island on Monday evening, June 3 and the subsequent presence of volcanic ash in the surrounding airspace, Cebu Pacific has made the decision to cancel the following additional flights scheduled for June 4 based on the latest forecast:
5J 453/454: Manila – Iloilo – Manila
5J 248/247: General Santos - Iloilo - General Santos
5J 164/165: Cebu – Iloilo – Cebu
5J 696/695: Cagayan - Iloilo - Cagayan
Affected passengers have been informed via email and provided with the following options through the Manage Booking portal on the Cebu Pacific website https://www.cebupacificair.com/manage-booking:
1. Free Rebooking
Rebook without fare difference for travel up to thirty (30) days from original flight date. The fare difference will apply if the travel period is beyond thirty (30) days from the original flight date.
2. Travel Fund
Store the amount in a virtual CEB wallet and use this to either book a new flight or pay for add-ons (example: baggage allowance, seat selection, etc.)
3. Refund
Full refund of your ticket.
For other flights on June 4 to Bacolod and Iloilo, CEB is also offering flexible options, which include free rebooking and travel fund, to passengers who wish to postpone their flights. They may avail themselves of their preferred option online up to two (2) hours before their scheduled time of departure.
The safety of our passengers and crew is our priority and we are closely monitoring the situation. As this is a developing situation, some flight changes may take place in the coming days. Passengers are advised to check the status of their flights via https://www.cebupacificair.com/flight-status and update their contact details via the Manage Booking portal to receive email notifications on flight reminders and updates.
For other questions or concerns, passengers may send a message via Charlie the chatbot on the Cebu Pacific website, or through CEB’s official Facebook and Twitter accounts.
We will provide updates as necessary.
