13/03/2020
[Updated as of 10 March 2020 at 1600hrs GMT+8] Travel Advisory: AirAsia extends period of credit account redemption for selected destinations
SEPANG, 10 March 2020 - AirAsia is extending the period to obtain credit accounts for guests with international flight bookings until 30 April to/from selected destinations, including China, Hong Kong SAR, Macao SAR, Taiwan, Japan and Korea.
AirAsia is also making provisions for guests who are unable to travel due to their recent travel history, nationality or travel restrictions imposed by various governments, as the following:
1. Move Flight: One-time flight change to a new travel date on the same route within 90 calendar days from the original flight time without additional cost, subject to seat availability; OR
2. Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 180 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out.
The above options, applicable for flights ticketed prior to 8 March for travel prior to 30 April, are for direct online bookings made via airasia.com only. For other types of bookings, such as those made through travel agents, kindly refer to your respective booking channel for further assistance.