26/01/2020
Cebu Pacific passengers with flights between the Philippines and Shanghai, Canton, Beijing, Shenzen, Xiamen, Hong Kong and Macau booked on or before January 24, 2020 and travelling until February 29, 2020, may avail of the following options, free-of-charge:
● Rebook flights (new flight date within 30 days of original travel date);
● Refund tickets in full;
● Store the value of the ticket in a Travel Fund for future use.
Cebu Pacific Advisory
Flight to/from China, Hong Kong, Macau
As of January 26, 2020
Cebu Pacific passengers with flights between the Philippines and Shanghai, Canton, Beijing, Shenzen Xiamen, Hong Kong and Macau booked on or before January 24, 2020 and travelling until February 29, 2020, may avail of the following options, free-of-charge:
● Rebook flights (new flight date within 30 days of original travel date);
● Refund tickets in full;
● Store the value of the ticket in a Travel Fund for future use
Passengers may choose any one of these options through the Manage Booking portal in the Cebu Pacific website, https://book.cebupacificair.com/Manage/Retrieve/.
Those who booked their flights through online travel websites or travel agencies who opt for a full refund are advised to coordinate with the agent where flight was booked and purchased.
For any other queries or concerns, passengers can message the official Cebu Pacific Air accounts via Facebook or Twitter.
In light of the situation with regards to the Novel Coronavirus, we urge all our passengers to take precautionary measures, which include:
●Frequent handwashing with soap and water;
●Using an alcohol-based hand sanitizer;
●Using a face mask;
●Postponing air travel, especially if feeling unwell.
