Customer Feedback Systems LP

Customer Feedback Systems LP Our mission is to help uncover and remove the roadblocks that prevent your staff from delivering world-class patient and customer experiences.

12/14/2015
Involving Your Leadership Team

Involving Your Leadership Team http://hubs.ly/H01BffS0

Have you ever had a leadership team that was not involved and the patient experience was positive? The answer is probably no. All organizations have leadership teams that are responsible for others. By equipping staff members with the right tools and training, the leadership teams enable them to see…

Involving Your Leadership Team http://hubs.ly/H01BffS0
12/14/2015

Involving Your Leadership Team http://hubs.ly/H01BffS0

Have you ever had a leadership team that was not involved and the patient experience was positive? The answer is probably no. All organizations have leadership teams that are responsible for others. By equipping staff members with the right tools and training, the leadership teams enable them to see…

Want to know another way to follow Customer Feedback Systems and stay updated on news and events? Join our LinkedIn comm...
12/11/2015

Want to know another way to follow Customer Feedback Systems and stay updated on news and events? Join our LinkedIn community here: https://www.linkedin.com/company/2854155?trk=hp-feed-company-name

Learn about working at Customer Feedback Systems, LP. Join LinkedIn today for free. See who you know at Customer Feedback Systems, LP, leverage your professional network, and get hired.

Customer Feedback Systems is dedicated to improve patient and satisfaction scores. Reach out to us and request a demo by...
12/08/2015

Customer Feedback Systems is dedicated to improve patient and satisfaction scores. Reach out to us and request a demo by selecting our Contact Us button above or going to: http://www.cfslp.com/contact-us

11/16/2015

The patient experience is key to the success of healthcare organizations. One way to impact the lagging indicators of HCAHPS and social media posts i

10/14/2015
Communicating To Your Patients

Communicating To Your Patients

Over the last several weeks, I have had a few conversations where "communication" seems to be the biggest challenge within an organization. Two weeks

10/14/2015

Over the last several weeks, I have had a few conversations where "communication" seems to be the biggest challenge within an organization. Two weeks

10/09/2015

At Customer Feedback Systems we are dedicated in improving the patient and customer experience. We understand everyone is busy but we want to help make life easier by providing a tool that allows an organization to hear in real time what their patients and customers are saying while building deeper relations and improving patient and customer satisfaction scores.

A benefit for Daniel Kilgore who is battling cancer. The benefit took place on Saturday September 26th with many people ...
09/29/2015

A benefit for Daniel Kilgore who is battling cancer. The benefit took place on Saturday September 26th with many people coming out to support and donate for her treatments.

09/17/2015

Closing the loop is all about getting back to patients who have taken the time to give you feedback. This can happen in several ways: To cond

09/03/2015
Making NEW Alignments in Healthcare

Making NEW Alignments in Healthcare

I've always enjoyed finding ways to help my clients succeed. I have not only helped hundreds of clients over the years find complex solutions to their problems with my offerings, but I've always been good at connecting the dots for other problems too. I've recently made some very powerful connectio…

09/03/2015

I've always enjoyed finding ways to help my clients succeed. I have not only helped hundreds of clients over the years find complex solutions to their problems with my offerings, but I've always been good at connecting the dots for other problems too. I've recently made some very powerful connectio…

09/03/2015
Focusing On The Action, Not The Metric

Focusing On The Action, Not The Metric http://hubs.ly/H017QK70

When taking a closer look into our Rewarding Complaints, we want to emphasize that focusing on the action is more important than focusing on your scores. How come? When you focus on building stronger relationships with your patients and customers and working to improve your areas of weakness, you will start to see your scores improve.

Focusing On The Action, Not The Metric http://hubs.ly/H017QK70
09/03/2015

Focusing On The Action, Not The Metric http://hubs.ly/H017QK70

When taking a closer look into our Rewarding Complaints, we want to emphasize that focusing on the action is more important than focusing on your scores. How come? When you focus on building stronger relationships with your patients and customers and working to improve your areas of weakness, you will start to see your scores improve.

NPS: A Leading Indicator For The PX http://hubs.ly/H01607s0
08/25/2015

NPS: A Leading Indicator For The PX http://hubs.ly/H01607s0

The challenge is how to know what customers are feeling and how to establish accountability for the customer experience.

08/21/2015
Aligning Patient Experience Reporting With Management Rhythms

Aligning Patient Experience Reporting With Management Rhythms http://hubs.ly/H015sNk0

Taking the time to go over reports weekly with the staff is crucial in improving scores and building better relationships. However, it is also important to report back out to the patients so they are informed you care what they have to say and you are really doing something valuable with their feedback.

Aligning Patient Experience Reporting With Management Rhythms http://hubs.ly/H015sNk0
08/21/2015

Aligning Patient Experience Reporting With Management Rhythms http://hubs.ly/H015sNk0

Taking the time to go over reports weekly with the staff is crucial in improving scores and building better relationships. However, it is also important to report back out to the patients so they are informed you care what they have to say and you are really doing something valuable with their feedback.

08/04/2015

Benefit Ride For Danielle Kilgore Sponsored By East Texas BikersThis year Customer Feedback Systems is helping raise money with East Texas Bikers Organization for Danielle Kilgore, a young woman who has been diagnosed with Classic Hodgkin's…

08/04/2015
Lending A Helping Hand For Danielle Kilgore

Lending A Helping Hand For Danielle Kilgore

Benefit Ride For Danielle Kilgore Sponsored By East Texas BikersThis year Customer Feedback Systems is helping raise money with East Texas Bikers Organization for Danielle Kilgore, a young woman who has been diagnosed with Classic Hodgkin's…

07/22/2015

"Communication is a process, not a one time even."

07/22/2015
www.linkedin.com

"Communication is a process, not a one time even."

Ways we are creating the ultimate Patient Experience and how each one of us is a part of this movement.
07/07/2015

Ways we are creating the ultimate Patient Experience and how each one of us is a part of this movement.

The Rounding process can be used in several different areas within a hospital. Historically, Rounding was done with clipboards and pen/paper. Now with innovative health systems this process has been automated on tablets and mobile technology.Sue Murphy, Vice President of The Patient Experience speak…

07/07/2015
Moving To A Mobile Technology World

Ways we are creating the ultimate Patient Experience and how each one of us is a part of this movement.

The Rounding process can be used in several different areas within a hospital. Historically, Rounding was done with clipboards and pen/paper. Now with innovative health systems this process has been automated on tablets and mobile technology.Sue Murphy, Vice President of The Patient Experience speak…

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