MemberXP

Our passion is helping credit unions create an extraordinary member experience. We’re a group of credit union evangelists and we do what we do for one reason—to make credit unions the number one choice for financial consumers. We believe in the power of credit unions to make a difference in the financial lives of their members. We think the best way to spread the word is by creating an engaging me

mber experiences at every credit union every day. Let’s just say we’re on a mission here in sunny Denver, Colorado, one of the nation’s fastest growing startup communities. Making every member interaction consistently flawless, surprisingly easy, and extraordinarily engaging. We put the voice of your member at the fingertips of every coach and executive at your credit union so that you can put the member into every conversation at your credit union – from coaching branch team members to improving account processes. We provide in-the-moment feedback from your members and outside consumers on the precise factors that lead to member loyalty through MemberShoppers. We pinpoint the highs and lows of specific member events through MemberView–everything from closing a mortgage to using your mobile app. We help you put the data into action. We train and guide team coaches to improve individual performance. We alert your team so they can recover unhappy members. We help strategic improvement teams discover why members love or leave delivery channels and account processes. And we build in dynamic trending, Net Promoter® scoring,* Member Effort scoring, and industry benchmarking so you know where you are at each moment in the journey to creating the ultimate member experience.

*Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix, Bain & Company, and Fred Reichfield.