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Spring Chicken Travel Contact your favorite agent:*Laura, Jennifer, Theresa, Bryan, Emily, Amy, Mary, Lacie, Jeanne, Lisa*
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07/07/2024

📢Mariner is Departing on the 9th! 📣

We have an update for our upcoming Mariner of the Seas, July 8, 2024, sailing.

Due to Tropical Storm Beryl's track through the Western Caribbean, our previous Mariner of the Seas sailing is delayed in returning to Galveston, Texas. As a result, our sailing will now take place on July 9, 2024. Unfortunately, this means we will not be able to visit Costa Maya, Mexico, and will proceed directly to Cozumel, Mexico. Kindly note, we are continuing to monitor the weather as we look forward to welcoming you onboard Tuesday. We're terribly sorry for this last-minute change. Feel free to use this information for insurance purposes. Please see the revised itinerary below.

Date
Day
Port of Call
Arrive
Depart
7/9/24
Tue
Galveston, Texas
4:00 PM
7/10/24
Wed
Cruising
7/11/24
Thu
Cozumel, Mexico
7:00 AM

5:00 PM

7/12/24
Fri
Cruising
7/13/24
Sat
Galveston, Texas
7:00 AM

Shore Excursions

Our Shore Excursions team will automatically refund any pre-paid Royal Caribbean International shore excursions booked for Costa Maya as an Onboard Credit. All these credits can be used anywhere onboard, and any remaining, refundable amounts at the end of our sailing will be reimbursed to your card on file in up to 14 business days from final disembarkation.

Compensation Details

To make up for this last-minute change and because we're cutting our sailing short by one (1) day, we'll provide you with:

A refund of one (1) day of your cruise fare paid as an Onboard Credit.
Additionally, to give us another opportunity to make it up to you - we'll be providing you with a pro-rated refund as an Onboard Credit for your daily packages (Beverage, Dining, VOOM) and pre-paid gratuities.
All Onboard Credits can be used anywhere onboard, and any remaining refundable amounts at the end of your sailing will be refunded to the card on file.
Flights & Travel

Guests who booked flights and/or transfers through Royal Caribbean International that have been impacted will have arrangements rescheduled for them automatically.
Our teams will provide you with your updated transfer details via email.
If you've pre-purchased your air and transfers independently, please reach out to your carrier to arrange alternate accommodations.
We'll reimburse any travel change fees up to $200 USD for domestic travel and $400 USD for international travel.
Please send your receipts to [email protected] for review and reimbursement.
Loyalty

You'll receive loyalty points for the original sail nights, instead of the nights sailed. For this sailing, you'll still receive five (5) nights' worth of loyalty points.

Thank you for your cooperation and understanding. We look forward to welcoming you onboard Mariner of the Seas.

Sincerely

07/07/2024

🛳️🏝️
I wanted to address any concerns you might have regarding the upcoming cruise or Travel and the current weather situation in the Gulf of Mexico. Your safety and well-being are our top priority.

Please remember Safety First is the highest priority.

Current Situation:
Cruise ships scheduled to depart from or arrive in Galveston on Monday will likely be affected. It is essential for passengers to stay in close contact with their cruise lines for the latest updates and potential changes to itineraries.

Royal Caribbean Website update:
“Weather Update - Hurricane Beryl
Last Updated July 5, 2024 - 4:00PM EDT

We’re closely monitoring Hurricane Beryl along with our Chief Meteorologist. There are currently no changes to our upcoming sailings. As always, we are committed to keeping you informed as the situation evolves. Please know that the safety and comfort of our guests is our highest priority. Please check back for any potential changes.”

Safety Measures:
• Experienced Crew: The ship’s captain and crew are highly experienced in navigating such conditions and have comprehensive plans in place to ensure your safety.
• Real-Time Monitoring: The cruise line is in constant communication with weather experts to stay updated on the storm’s path and intensity.
• Flexible Itinerary: The ship may adjust its course or port stops to avoid the hurricane, ensuring that you have a safe and enjoyable trip.
Reassurances:
1. Safety First: The crew is trained to handle weather-related scenarios effectively, prioritizing passenger safety above all else.
2. Regular Updates: You will receive regular updates and instructions from the captain as the situation evolves.
3. Preparedness: All necessary precautions will be taken to avoid any adverse weather impacts.
What You Can Do:
• Stay Informed: Keep an eye on any updates from the cruise line and the National Hurricane Center.
• Be Flexible: Be prepared for potential itinerary changes, knowing that they are made for your safety and comfort.
We are committed to ensuring that your cruise is safe and enjoyable despite the weather concerns. If you have any further questions or need additional information, please do not hesitate to reach out.

Safe Travels,

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