12/23/2021
I want to start by saying the reason I resorted to making this page is because I have called Carnival several times to complain and they keep telling me to go to “Guest care@ Carnival” to fill out a report only to be directed back to calling. We filled out the post trip survey as well and no one has bothered to acknowledge us.
We recently took a cruise aboard Carnival Cruise Lines, 11/28/21-12/04/21 on their Magic ship. It was a negative experience from the start.
To begin with, our travel agent didn’t have a clue what she was doing the entire time she was scheduling our trip. Mistakes were made all along the way. One of the main ones being she failed to inform us that our flight has been changed to an earlier time. Upon arriving an hour and 10 minutes early for our flight, we were told that it had left three minutes prior. Also once we got that straightened out we were informed that the travel agent did not make provisions to have our bags checked. So we had to pay an additional $30 per person to what we thought was paid for in our final payment.
Once we got to Orlando, we were informed our travel agent had also failed to include in our cruise package total , provisions to travel from the airport to the boat. Hence another $142.
On board excited to get started for our 6 day excursion we were informed (by another passenger) that the stop to the Grand Turk port had been removed and an additional stop in the Bahamas would take its place. We still don’t know why our travel agent failed to inform us of this change being they stated that their agent had told them 3 weeks prior. I was traveling with my cousin who had never been on a cruise and this was one of the stops she was most excited about. She had saved over a year (disabled and on disability budget) and was to celebrate her 60th birthday while aboard. Another thing, her being on a CPAP machine required an extra long extension cord that she was told ahead of time would be waiting in the room upon arrival along with distilled water. She received the water and was told by guest services they no longer offer supplying extension cords. Thanks to Kinuk the wonderful room steward he found one only after searching hours high and low.
Upon entering our stateroom we noticed it was extremely cold and chalked it up to “settling in” and it would be comfortable upon returning from dining. It wasn’t,🥶. We informed the room steward Kinuk, (who would turn out to be the most positive part of our cruise) and upon reporting it to his supervisor learned that it had a stuck thermostat. It remained this way until our departure on Dec 4th. I am 73 years old and I nearly caught pneumonia, and a bad cough (I still have) which not only interfered with me having a good time but me being well enough to show my cousin Mary around her very first cruise.
Finally, after we got back to the airport we were then informed again that our flight had been adjusted and after rushing through luggage check only to find we missed our flight by approximately 10 minutes 😡😩. As mentioned, I am 73 and Mary turned 60 on this cruise, way too old to be spending the night in an airport.
One more thing, upon returning home 2weeks later Mary was informed by her son n law (who carries her on their phone plan) that she had acquired a $399 roaming charge from the trip! I want to add here that she purchased the WiFi plan from Carnival paying almost $100 prior to our sail date. She repeatedly went to guest services explaining to them that it just keeps “popping off” their plan and even had one of the staff assure her it was set up fine and not to worry.
So like I said in the beginning it was one hurdle after another we had to jump.
