Eyespy Critiquing & Consulting

Eyespy Critiquing & Consulting Experience Your Business Like Your Customers Do! EyeSpy provides evaluations, analysis tools, and consulting services to all types of hospitality providers.

Our industry leading evaluations provide in depth commentary and detailed analytics about every facet of the guest experience. Our personalized and customized array of services, the way we screen and train our evaluator team, and our prompt and professional support all combine to differentiate EyeSpy from its competitors. Proceeding like partners, we supply the business intelligence that helps our

clients achieve their goals. BECOME AN EVALUATOR

We are always looking to expand our nation-wide network of evaluators. Our team is as socially, ethnically and economically diverse as the guests of our clients. Our evaluators are from all walks of life: college students, retirees, working hospitality providers, and those in other professions who simply enjoy the experience of being dining out, visiting a hotel or spa. If you value customer service and are interested in learning to be a systematic and intuitive observer we encourage you to complete our online application. Due to our in-depth screening and testing process, not all applicants are accepted but once you are an EyeSpy evaluator you will enjoy many opportunities and benefits. In addition to meals, hotel stays, and other experiences, you will receive personal coaching and training that will increase your powers of observation as an evaluator and ensure that EyeSpy's high standards are met. Please, fill out the evaluator application and begin the process of becoming part of the EyeSpy team. We look forward to working with you.

Selby’s is the perfect choice for dinner in any Sunday, but especially on Father’s Day.Curious how we recommend clients ...
06/16/2024

Selby’s is the perfect choice for dinner in any Sunday, but especially on Father’s Day.

Curious how we recommend clients (like Selby’s) take advantage of the holiday? Click the link in our bio and head to our blog to read our thoughts about !

Congratulations to our client  on their newest location in Brentwood! LA is lucky to have you 🥂 Inspired by Teleferic’s ...
06/09/2024

Congratulations to our client on their newest location in Brentwood! LA is lucky to have you 🥂

Inspired by Teleferic’s huge success here in the states, here are five quick tips to get your restaurant ready for success this Summer:

1. Offer Exclusive Experiences: Consider hosting a wine tasting, live music night, or themed dinner to create a buzz and attract new patrons.

2. Seasonal Menu Update: Incorporate fresh, seasonal ingredients into your menu to reflect the flavors of early summer. Highlight locally-sourced produce to attract eco-conscious diners, and lean into promoting new menu items on social media.

3. Refresh Your Outdoor Space: Make sure your patio has a sound system, umbrellas for shade, cozy seating arrangements, and greenery to create a welcoming oasis.

4. Spring Cleaning: Clean windows, floors, and fixtures to create a sparkling, inviting environment. Don’t forget to either deep clean or replace trays to reflect a high standard of cleanliness.

5. Read our blog post for more Summer-ready tips that EyeSpy can help you achieve. Link in bio.

Play the game with your entire team, and play it with high expectations this busy season. Equip your restaurant team lea...
06/07/2024

Play the game with your entire team, and play it with high expectations this busy season.

Equip your restaurant team leaders with an increased skill set and knowledge base to take your business to new heights through our Play for Success workshop.

Play for Success turns your managers into leaders through hands-on training in operational procedures, leadership, customer service, and financial management.

DM us and we’ll link you to more information about our .

EyeSpy is your one-stop shop for all restaurant management consulting needs.We specialize in everything from interior de...
06/02/2024

EyeSpy is your one-stop shop for all restaurant management consulting needs.

We specialize in everything from interior design (we designed the restaurant pictured here) and menu concepting, to the services you already know and love us for 🥂

There are many reasons why Oren’s Hummus, and similar mainstay restaurants, are successful. Near the top of the list is ...
05/28/2024

There are many reasons why Oren’s Hummus, and similar mainstay restaurants, are successful.

Near the top of the list is food quality and consistency: something we proudly consults on here at EyeSpy.

We highly encourage restaurants and bars to focus on offering unique experiences this summer, but before you should do s...
05/16/2024

We highly encourage restaurants and bars to focus on offering unique experiences this summer, but before you should do so, it’s critical that you are consistently nailing these basics:

• Optimize inventory & look at menu costing
• Incorporate technology for smoother operations
• Dial in your signature cocktail menu
• Invest in team training
• Discover strengths & opportunities through secret shopping

The good news? We can help in all of these areas.

Cheers to your future success 🥂

Secret Shoppers: What’s your favorite dish at Strait’s? Comment below!
05/09/2024

Secret Shoppers: What’s your favorite dish at Strait’s?

Comment below!

The cost of turnover for a new employee is MUCH higher than the cost of properly training one. Retaining good employees ...
05/08/2024

The cost of turnover for a new employee is MUCH higher than the cost of properly training one.

Retaining good employees is key to success in the – and our team can show you how to do it well.

We specialize in ways to use recognition, in addition to pay, to keep employees happy and progressing.

Learn more at the 🔗 in our bio!

Love grabbing lunch or dinner on Santana Row? Become an EyeSpy Evaluator (aka  ) and get world-class meals for free! Alr...
05/05/2024

Love grabbing lunch or dinner on Santana Row? Become an EyeSpy Evaluator (aka ) and get world-class meals for free!

Already a Secret Shopper? You still need to add our client .restaurant to your list!

Dine at this must-visit classic Bay Area restaurant, , as an Evaluator! How being an Evaluator with EyeSpy works:• We wo...
05/01/2024

Dine at this must-visit classic Bay Area restaurant, , as an Evaluator!

How being an Evaluator with EyeSpy works:

• We work directly with you to book reservations
• We provide you with an e-gift card prior to your meal
• You dine at our client’s restaurant for free 🥂
• You provide a report detailing the service you received
• The restaurant uses the reports to maintain great service

It’s a win-win-win, all in the name of more memorable and enjoyable experiences at your favorite restaurants.

Sign up to be a for us at the link in our bio. It only takes a minute, and could save you thousands on free, fun experiences 💫

Our Health Department auditors provide thorough inspections of your facility and not only give a detailed report of visi...
04/29/2024

Our Health Department auditors provide thorough inspections of your facility and not only give a detailed report of visible infractions, but provide suggestions on how to remedy concerns.

Clients like The Grove love our Health Audits:

“We received our FIRST 100% SFDPH audit for our Yerba Buena location. THANK YOU so much for all your feedback, and help. All the audits you did these past couple of quarters paid off.”

How do you feel about these 2024   stats?• 33% of respondents in a survey reported substituting lower-cost ingredients t...
04/19/2024

How do you feel about these 2024 stats?

• 33% of respondents in a survey reported substituting lower-cost ingredients to contain food costs, up from 30% in 2022. (Toast, 2023)

• 54% of restaurants plan to spend more on technology in 2024.

• 50% of restaurants plan to invest in front-of-house employee incentives in 2024. (Restaurant365, 2024)

• In a survey, 60% of respondents reported that all or most of their suppliers raised prices in 2023. In 2022, the percentage was 50%. The average increase in food costs was 41% across the board. (Touchbistro, 2024)

• A 2023 study found that 37% of dine-in guests and 40% of takeout guests would order more often from restaurants if they found less expensive options alongside promotions and discounts. This trend is expected to continue to grow in 2024. (Deloitte, The Future of Restaurants, 2023)

In addition to and health auditing, EyeSpy can help you navigate all of the topics above so you can make the best decisions for your business 📈

In our 20+ years of supporting restaurants, we have worked with some of the best in the business – and we’re excited to ...
04/11/2024

In our 20+ years of supporting restaurants, we have worked with some of the best in the business – and we’re excited to make it official with a list of preferred partners across industries (coming soon!) 🤝

Steven Maxson is one of those partners. As the SVP of the Bay Area & International Markets for Synergy Real Estate Group, he is an expert in guiding restaurant operators through the leasing process.

Stay tuned to learn more about our EyeSpy Preferred Partners.

Training should be a major focus area as restaurants gear up for the summer season. Here are five tips to consider 📝Set ...
04/09/2024

Training should be a major focus area as restaurants gear up for the summer season. Here are five tips to consider 📝

Set Clear Expectations and Provide Comprehensive Training: Establish clear expectations for managers and provide comprehensive training (EyeSpy provides this!)

Lead by Example and Practice Effective Communication: Demonstrate expected behaviors and foster effective communication skills among managers, emphasizing active listening, clear communication, and conflict resolution.

Invest in Continuous Learning and Development: Encourage a culture of learning and development among managers, providing opportunities for growth through hands-on experience and staying updated on industry trends.

Team Building and Empowerment: Foster a positive work environment centered on mutual respect, and trust, while empowering managers to make decisions and take ownership of their roles.

Feedback and Evaluation for Improvement: Provide regular feedback and performance evaluations

Visit our site to learn more about EyeSpy’s manager trainings.

It’s Friday night, and we’ve got Selby’s Martini on our mind 🍸 (and hope our   do too!)Stay tuned to find out how they e...
04/06/2024

It’s Friday night, and we’ve got Selby’s Martini on our mind 🍸 (and hope our do too!)

Stay tuned to find out how they ensure their Martini is a step above the rest. Hint: a medical grade freezer is involved 🥶

THANK YOU to all of our EyeSpy partners who have taken the time to talk with us about the industry & how our services he...
03/31/2024

THANK YOU to all of our EyeSpy partners who have taken the time to talk with us about the industry & how our services help your business.

Although they’re not a client (yet 😉), Arlo Grey in Austin is well worth spotlighting.Since meeting superstar chef Krist...
03/24/2024

Although they’re not a client (yet 😉), Arlo Grey in Austin is well worth spotlighting.

Since meeting superstar chef Kristen Kish at a conference, we have been raving about how she is a genuine positive force in our industry.

The dining experience at is equally impressive in its own right. Even though this wasn’t our usual , we give the visit an honorary 100/100 👏

We’re excited to see where goes next!

We provide free evaluations to new restaurants interested in our   services! Go to our website (link in bio) to request ...
03/22/2024

We provide free evaluations to new restaurants interested in our services!

Go to our website (link in bio) to request yours 🥂

A great way to elevate the guest experience is with customized ice cubes 🧊 Visit  as a   to check them out! Sign up on o...
03/12/2024

A great way to elevate the guest experience is with customized ice cubes 🧊

Visit as a to check them out! Sign up on our website.

Happy International Women’s Day! The EyeSpy team is packed with inspiring women. We’re excited to introduce you to a few...
03/09/2024

Happy International Women’s Day!

The EyeSpy team is packed with inspiring women. We’re excited to introduce you to a few of them!

Mistie, Founder & CEO
Heather, Operations Manager
Nancy, Compliance & Leadership Trainer
Laura, Office Manager
Miyuki, Administrative Assistant
Meghann, SEO Manager & Editor
Alysia, Communications Director
Lily, Social Media Director

Calling EyeSpy followers who have friends or family in DC! We’re always looking for new Secret Shoppers to dine at EyeSp...
03/08/2024

Calling EyeSpy followers who have friends or family in DC!

We’re always looking for new Secret Shoppers to dine at EyeSpy restaurants in the DC area, like Gatsby, pictured here.

Sign up at the link in our bio 🔗

We recently paid a trip to our client Pizza Antica, and working with bartender Sam was a highlight 🍸Sam reminded us why ...
03/04/2024

We recently paid a trip to our client Pizza Antica, and working with bartender Sam was a highlight 🍸

Sam reminded us why we love this industry: working with good people who are passionate about the work they do and the experiences they create.

Cheers!

Dinner at Santo Mezcal never disappoints! We’ve worked with owner Carlos Luna & his team for over 18 years, on everythin...
02/23/2024

Dinner at Santo Mezcal never disappoints! We’ve worked with owner Carlos Luna & his team for over 18 years, on everything from consulting projects to .

Cheers to their continued success, and more margaritas 🍹

We’ve grown quite a bit since our start as one of the first   companies about 23 years ago – but it still feels like we’...
02/19/2024

We’ve grown quite a bit since our start as one of the first companies about 23 years ago – but it still feels like we’re just getting started!

In addition to the services you know us for like secret shopping and kitchen auditing, we have a wide variety of additional services that our full-time staff of industry veterans have expertise in.

Our proprietary TMS system includes duties such as:💵 “things to check when completing payroll” 🙋 “employee onboarding”🧹 ...
02/15/2024

Our proprietary TMS system includes duties such as:

💵 “things to check when completing payroll”
🙋 “employee onboarding”
🧹 “daily opening walkthroughs”
🚽 “janitorial spot checks”
🧑‍🍳 “ line & station checks.”

Other key features of our proprietary TMS system include:

• Customize Your Checklist: Build reports for anything
• Set Times & Frequency: Outline tasks and set reminders
• Track & Measure Results: See how efficiently those completing the tasks are doing their job
• BONUS: Allow access to an unlimited number of users!

Visit the link in our bio to learn more about Task Management best practices, and how EyeSpy can help your business implement them!

Happy Valentine’s Day to our EyeSpy Secret Shoppers, clients, and staff! ❤️Looking for a last minute reservation, or jus...
02/14/2024

Happy Valentine’s Day to our EyeSpy Secret Shoppers, clients, and staff! ❤️

Looking for a last minute reservation, or just want pre or post dinner drinks and dessert? Here’s a list of five EyeSpy restaurants that have mastered fine dining ✨

• Miller and Lux
• Spruce
• Gatsby (DC)
• Niku Steakhouse
• The Village Pub

Cheers 🥂

PSA for our EyeSpy Secret Shoppers: if you could use an escape to the Mediterranean for refreshing cocktails, book an Ev...
02/09/2024

PSA for our EyeSpy Secret Shoppers: if you could use an escape to the Mediterranean for refreshing cocktails, book an Evaluation at Meso!🍹

Want to get started as a Secret Shopper? Email [email protected] to learn more and apply 📧

As experts in sexual harassment prevention training, we know all too well how prevalent this issue is in our industry. I...
02/07/2024

As experts in sexual harassment prevention training, we know all too well how prevalent this issue is in our industry.

In addition to signing your staff up for an EyeSpy Sexual Harassment Seminar, take a moment to ensure you’re implementing these general best practices into your daily work:

• Establish and communicate comprehensive sexual harassment policies that explicitly outline what behaviors are unacceptable.

• Lead by example: Demonstrate and uphold a culture of respect and professionalism.

• Clearly communicate the procedures for reporting incidents of sexual harassment. Ensure that these reporting channels are accessible, confidential, and free from retaliation.

•Foster an environment where open communication is encouraged. Conduct regular check-ins with staff to gauge the overall atmosphere and address any potential issues before they escalate.

•Conduct regular training sessions for all staff, with a specific focus on managers. We specialize in them 💥

Visit our website to find out about our upcoming Harassment Prevention Training & Certification seminars, or book a private training session at your restaurant for all staff.

Congratulations to our client KNEAD for being one of the top grossing independent restaurants in the US!We specialize in...
01/30/2024

Congratulations to our client KNEAD for being one of the top grossing independent restaurants in the US!

We specialize in working with every size of operation, but once your business grows to the levels of KNEAD Hospitality + Design, you NEED a partner like EyeSpy 👏

Cheers to Knead 🥂

We have spaces left in our upcoming   Training & Certification seminar this upcoming Monday, Jan 29th.What: Harassment P...
01/27/2024

We have spaces left in our upcoming Training & Certification seminar this upcoming Monday, Jan 29th.

What: Harassment Prevention Training & Certification (meets legal requirements under CA AB 1825)

When: Monday, 1/29 at 9am

Where: Oren’s Hummus Cupertino (Bay Area)

Visit our website to snag these last minute spots for your managers!

Address

San Jose, CA

Opening Hours

Monday 10am - 5pm
Tuesday 10am - 5pm
Wednesday 10am - 5pm
Thursday 10am - 5pm
Friday 10am - 5pm

Telephone

+14082921612

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