22/08/2017
There will be winners and losers.
Have we fully entered the “Engagement Economy?” Many leading companies have adopted a data-driven strategy to satisfy customers with higher levels of customer service that begin BEFORE a purchase is made.
Amazon and many smaller companies with just 2 employees have found this to be true. How does it play out in your customer's mind? What do your customers expect from your company and their purchasing experience? This is worth a look, to assess where you stand today. Want a trail guide? We're here to be just that. Go to https://www.airways360.com/news/