ScalePad

20/12/2024

This week, I welcome the incomparable Peter Kujawa to MSP Confidential!

A chance meeting and an Italian dinner in Dublin way back in September led us to chat about how he arrived at Service Leadership.

Part of this story involved turning around an unprofitable MSP. As we got deeper into the conversation, it hit me that some of the lessons learned would be an incredible conversation for the MSP Confidential audience.

Come join us on Friday at 12 pm PT / 3 pm ET for this scintillating exploration!

18/12/2024

We're lighting a 🔥 under the MSP space in 2025. Wanna join?

Ignition is BACK with a brand-new format! This year will feature even more engaging discussions, including our first-ever MSP roundtable featuring hot takes on key topics and how customer success drives MSP growth.

But that’s just the start...

👀 Get an exclusive look at our product roadmap
👀 Hear a game-changing Lifecycle Manager announcement you won’t want to miss 🤫
👀 And much, much more!

Secure your spot today: https://go.scalepad.com/3P1y3qz

13/12/2024

Joining us this week on MSP Confidential is none other than Richard Tubb, one of the most influential voices in the MSP industry. As a former MSP owner, Richard has spent over a decade helping IT business leaders unlock their potential and grow their companies with his signature mix of practical insights and strategic guidance. He’s the author of The IT Business Owner’s Survival Guide (among others), a sought-after keynote speaker, and the host of the Tubblog—a must-read for anyone in the IT services space. Richard’s deep industry knowledge, no-nonsense approach, and advocacy for mental health and awareness, make him the ultimate guest for our conversation. Join us on Friday at 12pm PT / 3pm ET!

Note: Due to differing time zones, we previously recorded this conversation.

06/12/2024

This week, I welcome the one-and-only Joseph Landes to MSP Confidential. After an illustrious 22-year career at Microsoft, he 'branched out' and is the CRO at Nerdio.

He works with a talented team of true pros to empower MSPs and enterprises to deploy, manage, and optimize virtual desktops in Microsoft Azure.

I'm excited to explore what makes Joseph tick, and I hope you can join us for the conversation!

03/12/2024

Cybercrime is rising, with global costs projected to hit a staggering $15.6 trillion by 2029. Small businesses are definitely feeling it, with nearly half of ransomware attacks last year causing losses ranging from $1M to $10M per incident.

So, how can you help your clients stay ahead of these threats? Find out here:

Paid Post | How cybersecurity can protect your business and unlock new opportunities.

29/11/2024

This week, I welcome Shawn Walsh of Encore Strategic to the livestream. Shawn and Dave Cava are the co-authors of the Pumpkin Plan for MSPs, a derivative of the popular "The Pumpkin Plan," by Mike Michalowicz.

We discuss various concepts and topics from the book and some of Shawn's insights from years of facilitating his peer group cohorts with Encore Strategic.

I hope you enjoy the discussion!

Note: Shawn and I pre-recorded this conversation on Tuesday, Nov 26th, due to the Thanksgiving holidays.

22/11/2024

I always love catching up with Todd Kane, because he works with so many MSPs that his field-test knowledge and advice is always SO great.

Come hang out with us as we chat through some of Todd's learnings about the things MSPs can do to improve their project delivery!

Note: Due to travel schedules, this episode was previously recorded.

22/11/2024

Have you signed up for ScalePad's Compliance Boot Camp?

This course is packed with interactive resources to help you become an expert in selling compliance.

Complete the course to receive your official ScalePad Compliance certified badge. ☑️

Get started here: https://go.scalepad.com/4fEfWlG

Join ScalePad’s Compliance as a Service Boot Camp! This compliance training guide helps MSPs learn how to build and price cyber security compliance...

19/11/2024

🚨Breaking news: ScalePad has officially been named one of the Best Workplaces in British Columbia for 2024! 🎉

This marks our third consecutive year on this list by Great Place to Work® Canada! We’re proud to have built a workplace that continues to earn this recognition year after year.

Huge shoutout to the incredible team that makes ScalePad a place where trust, collaboration, and growth are the norm! Learn more about our culture here: https://go.scalepad.com/4ftX1ue

15/11/2024

I loved Jim's tagline, "IT the Proper Way™," and what a great topic to discuss—I totally love it when a tagline can have a slight double meaning, given his company's name: Proper Sky.

After a recent episode with Katherine Gray, she recommended that I speak with Jim, and Jim graciously accepted the invitation. There are so many things to talk about in the realm of building an MSP but I wanted to hear from Jim and his thoughts on The Proper Way™!

Stoked to have you on the livestream this week, Jim!

15/11/2024

There's no one-size-fits-all approach to how often you meet with clients.

That being said, conversations are vital to the long-term success of your client relationships.

Here's how you can make those conversations beneficial for everyone: https://go.scalepad.com/3Ck4YUd

13/11/2024

We're moo-ving into 2025, and we need your help. 🦛

If you checked out our 2024 Trends Report, you saw the top MSP service trends of 2023 and 2024.

Now, you can help us shape the 2025 edition! It only takes 10 minutes ➡️ https://go.scalepad.com/4fMkGpH

11/11/2024

How long does it take to finish your morning coffee?

For MicroAge Swift Current, backup monitoring with Backup Radar is even faster! ☕

Discover how Backup Radar made all the difference for MicroAge: https://go.scalepad.com/3V7wTxl

Using Backup Radar, MicroAge Swift Current can monitor backup status faster than it takes to finish their morning coffee.

08/11/2024

In this special episode, live from IT Nation Connect in Orlando, I'm excited to welcome Karl Fulljames, CTO at Nucleus Networks to the livestream.

I've been chatting with Karl lately about the order in which we think, or consider, where client value creation exists in the process of designing the MSP tech stack, and I'm looking forward to unpacking this a bit.

We'll hopefully also get to other CTO-y things that I know Karl is so passionate about in his role at Nucleus and as part of the larger Lyra Technology ecosystem.

08/11/2024

Psst...

Your ConnectWise data is only valuable when you're tracking the right metrics with the right tools and actionable reports. 📈

Download our FREE guide to discover the 8 essential metrics every MSP should be tracking—no form required ➡️ https://go.scalepad.com/3YZaKDH

01/11/2024

I’m thrilled to have Brian Guenther on the livestream this week to chat about “The MSP Compliance Journey." Brian has a wealth of knowledge on navigating compliance program complexities and the evolution and transformation MSPs should consider as they begin their own journey.

I truly believe his insights will be incredibly valuable, and I hope you’ll join us for this engaging conversation. Bring questions!

31/10/2024

No, this isn’t a trick. We’re treating your MSP with a simpler way to sell compliance. 🎓

Our Compliance Boot Camp is chock-full of essential chapters and interactive cyber compliance tools. Some of the key learnings you'll be guided through include:

☑️ Why cybersecurity & compliance are non-negotiable for MSPs and their clients
☑️ How to identify the right compliance frameworks and industry standards
☑️ Tips for packaging, pricing, and pitching your compliance services
☑️ How to fast-track your compliance offering with regulatory training

When you reach the end, you'll receive a badge to show that you're officially ScalePad Compliance certified! Take the next step in cybersecurity compliance here: https://go.scalepad.com/3CgFcA0

22/10/2024

Our Rocketeers are making headlines! 🔥

Our Chief People Officer, Chantelle Turton, sums it up perfectly: “We always wanted ScalePad to be a place where people could grow, learn, be challenged, and enjoy the ride. The industry is noticing the amazing talent we have, and these awards reflect the dedication, innovation, and hard work our team brings every single day.” 👏

See the details of these achievements here: https://go.scalepad.com/40iC0On

At the end of the day, it’s the people here who make ScalePad special. We strive to have a supportive culture that lets our Rocketeers shine. Here’s to many more achievements ahead!