Cultural and Leadership Shifts in Cybersecurity—with Jason Makevich
This week, I'm joined by Jason Makevich, Founder and CEO of Greenlight Cyber. Jason is passionate about empowering small businesses to be improve their security, and on a mission to drive the cultural and leadership shift needed to ensure those SMBs have the best chance at it.
I'm excited to dig into the topics of culture and leadership specifically, as cybersecurity has long transitioned out of "IT problem" into a "business problem."
Tune in on Friday at 12pm PT / 3pm ET for our conversation!
Long Live All the Mountains We Moved — with Nick Mehta
“Long live all the mountains we moved”
🎤 Taylor Swift, “Long Live”
Customer Success has been a hot topic lately, with MSPs everywhere rethinking how they engage clients, create value, and drive business outcomes. This week, I'm thrilled to have the one-and-only Nick Mehta, CEO of Gainsight, joining me on MSP Confidential to share his insights!
Nick is a trailblazer in Customer Success (Gainsight is the de facto leader in the space) and has quite literally moved some mountains in the space. Thus, he brings a unique perspective on building trust and partnerships and scaling success to benefit your clients and your business.
This episode will have incredible ideas for furthering this important shift to Customer Success. No pressure, Nick!
Join us live on Friday at 12pm PT / 3pm ET!
Digital Ghosts and Goblins—with Brian Miller
Brian Miller is the CEO of Seattle-based FusionTek, and I'm totally stoked to have him join MSP Confidential for a chat this Friday.
Brian is a dynamic CEO, inquisitive—and acquisitive—and I hope to get into all that and more during our conversation.
Come join us for the chat!
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Turning Around an Unprofitable MSP—with Peter Kujawa
This week, I welcome the incomparable Peter Kujawa to MSP Confidential!
A chance meeting and an Italian dinner in Dublin way back in September led us to chat about how he arrived at Service Leadership.
Part of this story involved turning around an unprofitable MSP. As we got deeper into the conversation, it hit me that some of the lessons learned would be an incredible conversation for the MSP Confidential audience.
Come join us on Friday at 12 pm PT / 3 pm ET for this scintillating exploration!
The One-and-Only Richard Tubb
Joining us this week on MSP Confidential is none other than Richard Tubb, one of the most influential voices in the MSP industry. As a former MSP owner, Richard has spent over a decade helping IT business leaders unlock their potential and grow their companies with his signature mix of practical insights and strategic guidance. He’s the author of The IT Business Owner’s Survival Guide (among others), a sought-after keynote speaker, and the host of the Tubblog—a must-read for anyone in the IT services space. Richard’s deep industry knowledge, no-nonsense approach, and advocacy for mental health and awareness, make him the ultimate guest for our conversation. Join us on Friday at 12pm PT / 3pm ET!
Note: Due to differing time zones, we previously recorded this conversation.
Joseph Landes, CRO at Nerdio
This week, I welcome the one-and-only Joseph Landes to MSP Confidential. After an illustrious 22-year career at Microsoft, he 'branched out' and is the CRO at Nerdio.
He works with a talented team of true pros to empower MSPs and enterprises to deploy, manage, and optimize virtual desktops in Microsoft Azure.
I'm excited to explore what makes Joseph tick, and I hope you can join us for the conversation!
The Pumpkin Plan for MSPs—with Shawn Walsh
This week, I welcome Shawn Walsh of Encore Strategic to the livestream. Shawn and Dave Cava are the co-authors of the Pumpkin Plan for MSPs, a derivative of the popular "The Pumpkin Plan," by Mike Michalowicz.
We discuss various concepts and topics from the book and some of Shawn's insights from years of facilitating his peer group cohorts with Encore Strategic.
I hope you enjoy the discussion!
Note: Shawn and I pre-recorded this conversation on Tuesday, Nov 26th, due to the Thanksgiving holidays.
Ratcheting Up Your Project Delivery—With Todd Kane
I always love catching up with Todd Kane, because he works with so many MSPs that his field-test knowledge and advice is always SO great.
Come hang out with us as we chat through some of Todd's learnings about the things MSPs can do to improve their project delivery!
Note: Due to travel schedules, this episode was previously recorded.
IT the Proper Way™—with Jim Smith
I loved Jim's tagline, "IT the Proper Way™," and what a great topic to discuss—I totally love it when a tagline can have a slight double meaning, given his company's name: Proper Sky.
After a recent episode with Katherine Gray, she recommended that I speak with Jim, and Jim graciously accepted the invitation. There are so many things to talk about in the realm of building an MSP but I wanted to hear from Jim and his thoughts on The Proper Way™!
Stoked to have you on the livestream this week, Jim!
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