ScalePad

28/02/2025

Join us live on Friday as I welcome MJ Shoer to discuss the exciting evolution from CompTIA to the newly formed GTIA (Global Technology Industry Association). MJ, a longtime leader in the IT channel and industry advocate, will share what this major transition means for the community, diving into the recent sale of the CompTIA brand to H.I.G. Capital and Thoma Bravo.

We'll also explore why every MSP should consider joining the GTIA, highlighting the benefits of proactive advocacy, expanded resources, and increased collaboration across the global tech ecosystem. Don’t miss this chance to hear from an industry insider about the future of MSP support and how GTIA will drive innovation and growth.

Friday at 12pm PT / 3pm ET!

21/02/2025

🚨 Breaking: "We're Back." Austin McChord and Michael Fass, Co-Founders at Slide, are on MSP Confidential this week to discuss their bold new vision for BCDR, Slide! 🚨

They’re not just building another BCDR solution—they’re starting over from scratch with a fresh, next-gen approach that challenges everything you thought you knew about backup.

🔥 Why now? Why backup? Why start over?
🚀 What’s wrong with today’s backup landscape—and how do they plan to fix it?
💡 The shift from scaling a 2,000-person company to being in the trenches again—what lessons carry over?
🧠 What’s next for MSPs, on-premises resilience, cloud-native workloads, and AI-driven backup strategies?

They’re on a mission to “recreate the magic” of what made Datto legendary while embracing a modern, cloud-driven future. If you’re an MSP, this conversation is a must-watch.

📺 Tune in Friday at 12pm PT, 3pm ET.

14/02/2025

I'm excited to welcome Tom Hermstad to MSP Confidential this week. A 30-year veteran of the MSP industry, Tom has reframed his practice — and his client conversations — around risk, security, and "preparing for the win."

It's not an easy task, and I warned him I'd dig deep into the nuances of his business evolution and what his client conversations sound like today—and many of them are probably difficult conversations for sure.

Come join us for this chat on Friday at 12pm PT / 3pm ET!

07/02/2025

Technical expertise is essential, but even the best teams struggle without human connection. This week, I’m joined by cybersecurity leader and leadership coach Dominic Vogel to discuss what it takes to build strong, people-centric technical teams. From encouraging empathy and emotional intelligence to creating a culture where techs feel valued and motivated, Dominic brings a wealth of insights on elevating cybersecurity and IT teams beyond just technical ex*****on.

Join us as we explore soft skills that drive collaboration, resilience, and leadership in technical teams. Whether you’re an MSP owner, vCIO, or team leader, this conversation will challenge you to rethink how you develop and support your people.

Friday at 12pm PT / 3pm ET!

31/01/2025

Cybersecurity isn’t just about technology or eliminating risk—it’s about resilience, adaptability, and bold moves without unnecessary bureaucracy. Alex Dow of Mirai Security joins me this week to challenge conventional MSP thinking on risk, innovation, and business agility.

We’ll explore what it means to be prepared for disruptions, why cybersecurity is more than just defence, and how organizations can measure success beyond compliance checkboxes.

Join us on Friday at 12pm PT / 3pm ET!

24/01/2025

This week, I'm joined by Jason Makevich, Founder and CEO of Greenlight Cyber. Jason is passionate about empowering small businesses to be improve their security, and on a mission to drive the cultural and leadership shift needed to ensure those SMBs have the best chance at it.

I'm excited to dig into the topics of culture and leadership specifically, as cybersecurity has long transitioned out of "IT problem" into a "business problem."

Tune in on Friday at 12pm PT / 3pm ET for our conversation!

23/01/2025

Exciting news! ScalePad has been listening to your feedback about Lifecycle Manager pricing and is thrilled to announce a game-changer for MSPs — Lifecycle Manager Essentials, a streamlined solution that gives you all the core tools you need for asset management at an affordable price:

Lifecycle Manager Essentials is designed to give you the core functionality you need for asset management at an accessible price point.

17/01/2025

“Long live all the mountains we moved”
🎤 Taylor Swift, “Long Live”

Customer Success has been a hot topic lately, with MSPs everywhere rethinking how they engage clients, create value, and drive business outcomes. This week, I'm thrilled to have the one-and-only Nick Mehta, CEO of Gainsight, joining me on MSP Confidential to share his insights!

Nick is a trailblazer in Customer Success (Gainsight is the de facto leader in the space) and has quite literally moved some mountains in the space. Thus, he brings a unique perspective on building trust and partnerships and scaling success to benefit your clients and your business.

This episode will have incredible ideas for furthering this important shift to Customer Success. No pressure, Nick!

Join us live on Friday at 12pm PT / 3pm ET!

17/01/2025

T-minus 6 days until our first-ever customer success event! 🔥 Trust us, you won't want to miss it: https://go.scalepad.com/3DZrKBv

10/01/2025

Brian Miller is the CEO of Seattle-based FusionTek, and I'm totally stoked to have him join MSP Confidential for a chat this Friday.

Brian is a dynamic CEO, inquisitive—and acquisitive—and I hope to get into all that and more during our conversation.

Come join us for the chat!

20/12/2024

This week, I welcome the incomparable Peter Kujawa to MSP Confidential!

A chance meeting and an Italian dinner in Dublin way back in September led us to chat about how he arrived at Service Leadership.

Part of this story involved turning around an unprofitable MSP. As we got deeper into the conversation, it hit me that some of the lessons learned would be an incredible conversation for the MSP Confidential audience.

Come join us on Friday at 12 pm PT / 3 pm ET for this scintillating exploration!

18/12/2024

We're lighting a 🔥 under the MSP space in 2025. Wanna join?

Ignition is BACK with a brand-new format! This year will feature even more engaging discussions, including our first-ever MSP roundtable featuring hot takes on key topics and how customer success drives MSP growth.

But that’s just the start...

👀 Get an exclusive look at our product roadmap
👀 Hear a game-changing Lifecycle Manager announcement you won’t want to miss 🤫
👀 And much, much more!

Secure your spot today: https://go.scalepad.com/3P1y3qz

13/12/2024

Joining us this week on MSP Confidential is none other than Richard Tubb, one of the most influential voices in the MSP industry. As a former MSP owner, Richard has spent over a decade helping IT business leaders unlock their potential and grow their companies with his signature mix of practical insights and strategic guidance. He’s the author of The IT Business Owner’s Survival Guide (among others), a sought-after keynote speaker, and the host of the Tubblog—a must-read for anyone in the IT services space. Richard’s deep industry knowledge, no-nonsense approach, and advocacy for mental health and awareness, make him the ultimate guest for our conversation. Join us on Friday at 12pm PT / 3pm ET!

Note: Due to differing time zones, we previously recorded this conversation.

06/12/2024

This week, I welcome the one-and-only Joseph Landes to MSP Confidential. After an illustrious 22-year career at Microsoft, he 'branched out' and is the CRO at Nerdio.

He works with a talented team of true pros to empower MSPs and enterprises to deploy, manage, and optimize virtual desktops in Microsoft Azure.

I'm excited to explore what makes Joseph tick, and I hope you can join us for the conversation!

03/12/2024

Cybercrime is rising, with global costs projected to hit a staggering $15.6 trillion by 2029. Small businesses are definitely feeling it, with nearly half of ransomware attacks last year causing losses ranging from $1M to $10M per incident.

So, how can you help your clients stay ahead of these threats? Find out here:

Paid Post | How cybersecurity can protect your business and unlock new opportunities.

29/11/2024

This week, I welcome Shawn Walsh of Encore Strategic to the livestream. Shawn and Dave Cava are the co-authors of the Pumpkin Plan for MSPs, a derivative of the popular "The Pumpkin Plan," by Mike Michalowicz.

We discuss various concepts and topics from the book and some of Shawn's insights from years of facilitating his peer group cohorts with Encore Strategic.

I hope you enjoy the discussion!

Note: Shawn and I pre-recorded this conversation on Tuesday, Nov 26th, due to the Thanksgiving holidays.

22/11/2024

I always love catching up with Todd Kane, because he works with so many MSPs that his field-test knowledge and advice is always SO great.

Come hang out with us as we chat through some of Todd's learnings about the things MSPs can do to improve their project delivery!

Note: Due to travel schedules, this episode was previously recorded.

22/11/2024

Have you signed up for ScalePad's Compliance Boot Camp?

This course is packed with interactive resources to help you become an expert in selling compliance.

Complete the course to receive your official ScalePad Compliance certified badge. ☑️

Get started here: https://go.scalepad.com/4fEfWlG

Join ScalePad’s Compliance as a Service Boot Camp! This compliance training guide helps MSPs learn how to build and price cyber security compliance...