17/07/2024
Pesky summer travel hiccups + what to do about them
âĄď¸ Seat Swap Surprises
So, youâve checked in online and picked your seats, but then you get to the airport and... surprise! Theyâve changed.
What to Do: Head straight to the gate desk (not the ticketing counter). Gate agents are your best friends hereâthey can help fix the seating situation or find someone willing to switch seats.
Lost or Delayed Luggage
âĄď¸ Your bags are MIA
What to do: Find the airlineâs baggage desk near the baggage claim area and file a claim before you leave the airport. If you canât locate the desk, call the airline ASAP to report your missing luggage.
Hang on to those receipts for any essentials you need to buyâjust keep it reasonable (no designer splurges, unfortunately). Then, when youâre back, file a claim with your travel insurance. If you got
âĄď¸ Delayed and cancelled flights
What to do: Check the Department of Transportation (DOT) Dashboard: If the delay is within the airlineâs control, the U.S. Department of Transportationâs Airline Customer Service Dashboard will show you what each airline should do to make it up to you.
âĄď¸ Not Loving Your Hotel Room
Your roomâs not up to par? Hereâs how to get it sorted
What to do: Ask for the manager. Call from your room or go to the front desk and ask to speak to a manager. Be specific about the issues and honest about what resolution youâre seeking.
âĄď¸ Rental Car Issues
What to do: If your rental car isnât what you expected, contact the rental companyâs customer service. They might be able to upgrade or switch your vehicle. Always check the car for damage before driving off the lot and report any issues immediately.
We hope you donât encounter any of these hiccups this summer, but if you do, use this as your quick start guide to problem-solving. Enjoy these blissful summer days!