CallidusCloud CX

26/07/2017

The digital transformation has forced the customer experience (CX) to the forefront of every company’s priority list. And when it comes to CX, there is clearly no shortage of customer feedback to be had.

Read more to learn how you can begin making the most of customer feedback with the goal of creating customers for life. http://ow.ly/p0Wr30dVVWb

Building customer loyalty is something all companies strive for. Here’s why feedback is the secret to that success.

14/07/2017

The digital transformation has allowed us to market more strategically to our customers. But it’s also caused our customers to want more—more engagement, more value, more memorable experiences—from our companies overall. And, they want it on their terms. Customer journey mapping has become a trendy way for businesses to make sense of their customers’ expectations and opinions throughout a product or service life-cycle.

Read more to learn tips for your customer journey mapping. http://ow.ly/aPwO30dDu79

If you don’t understand your customer journey, then you can’t effectively target your customer. Here’s why businesses need to analyze their...

11/07/2017

Research shows that 49 percent of companies expect to undergo vast digital transformation in the next two years. However, in a recent poll, only 55 percent of those in charge of the digital transformation in their organizations said that customers were at the heart of their business. And only half of those respondents had completely mapped out the customer journey.

Read more to learn why customer experience should be the driver of the digital transformation. http://ow.ly/zpPD30dxSbv

In the digital transformation, the attraction of new technology often overshadows the actual needs of the company. Here’s why customer experience...

11/07/2017

Join us for our webinar to learn some of the most common and egregious customer experience killers and how you can overcome them. Register here: http://ow.ly/sqDA30dxM6A

05/07/2017

The best online communities have ongoing dialogue with the organizational team members. As long as the brand representatives are clearly identified, it’s great to hop in and let customers know you are hearing them.

Read more to learn how your organization can build the best ecosystem to build loyalty. http://ow.ly/3bxI30dccYb

30/06/2017

Trust is integral in any relationship, whether personal or professional. Organizations would not be able to move forward without trust. When new changes are implemented, businesses require constant cooperation for evaluation.

Read more to learn about the importance of building trust in your digital systems. http://ow.ly/sr2v30dbsqd

Trust is supremely important in business and just like we trust our leaders, we also need to trust our digital systems. Discover how we build trust...

22/06/2017

Hard wiring customer feedback into your operational processes, whether tactical or strategic, and into meetings, discussions, and business decisions is the only way you’ll get value and results out of your VoC program.

Read more to learn the fails you should avoid with your VoC Program. http://ow.ly/3YZG30cOEeX

by CallidusCloud CX Guest Blogger, Annette Franz, CCXP ~~~ Not seeing the results or improvements you expected to see from your customer listening...

19/06/2017

REGISTER NOW! Join Steve Sims, Chief Design & Products Officer at CallidusCloud CX and Samantha Lang, Senior Marketing Communications Manager, to learn how we verify trust and trustworthiness in people and platforms. http://ow.ly/8pE030cIdoT

09/06/2017

While the process of awarding and sharing badges, points, and achievements certainly gives agents opportunities to know their standing, increase their performance, and compete both as individuals and members of a team or organization, it also raises potential issues around goal-setting and determining if the right behaviors are being sought and awarded.

Learn more about how you can prepare for and mitigate potential risks of gamifying systems: http://ow.ly/i9Xs30csHBe

Many of us are quite familiar with the benefits of gamification in the work place, especially in sales and service environments. Things such as...

05/06/2017

Prioritizing the customer experience (CX) is a key part of remaining competitive—and, frankly, relevant—in a marketplace packed with digitally-savvy consumers who don’t just appreciate added value from brands, but rather have come to expect it.

Read more to learn how your sales team can ensure the customer has an incredible experience. http://ow.ly/a2L430ckB59

Sales experience can greatly impact overall customer experience. See how sales teams are making an impact on CX.

02/06/2017

Your best customers don’t need rewards. But they might like them. And the rewards that have the most meaning to them might not be what you think!

Read more to learn how you can reward and encourage your customers with gamification: http://ow.ly/66oZ30cgyrU

By CallidusCloud CX Guest Blogger, Jeannie Walters ~~~ Your best customers don’t need rewards. But they might like them. And the rewards that have...

31/05/2017

A large part of customer experience is based on the quality of service that agents provide. Customer service, in fact, is such a critical aspect of CX that a large part of ROI calculations revolve around the agents in the experience.

Learn more about how to establish trust in digital systems here: http://ow.ly/3cZi30ccowq

A large part of customer experience is based on the quality of service that agents provide. Customer service, in fact, is such a critical aspect of...

26/05/2017

There are hundreds of suggestions for “surefire” ways to improve CX, but community engagement stands out for many reasons. Today, companies are starting to build communities around their businesses to improve support, and it’s a concept that’s quickly taken off.

Learn more about why community engagement is gaining momentum as a driving force behind great CX. http://ow.ly/cPfl30c2ZeG

Companies are turning their loyal customer base into engaged communities to improve customer experience. See how here.

26/05/2017

Because expectations (including the need for speed and the need for more effortless service) have changed, many customers prefer a self-service route, seeking help through social media and online communities/forums, among other channels or options facilitated by others who have used the company’s products and services.

Read more and learn about the benefits of having online communities: http://ow.ly/XCAJ30c2XHL

By CallidusCloud CX Guest Blogger, Annette Franz, CCXP ~~~ In this very social world, customers have a lot of options when it comes to getting...

25/05/2017

There’s renewed talk around the very old subject (relatively speaking in Tech years) of CRM being the key solution to support a unified customer experience.

Read more about how a CRM solution can help you deliver a superior customer experience: http://ow.ly/vNZf30c2MFW

There’s renewed talk around the very old subject (relatively speaking in Tech years) of CRM being the key solution to support a unified customer...

25/05/2017

With the recent release of the Temkin Group report, The Four CX Core Competencies, I started thinking about how technology could be applied to strengthen and support these competencies.

Read more to learn how technology plays a critical role in running a customer-centric company. http://ow.ly/wLKV30c2Goy

With the recent release of the Temkin Group report, The Four CX Core Competencies, I started thinking about how technology could be applied to...

23/05/2017

Register for C3 2017 to learn the latest trends in technology and network with more than 200 CX professionals. http://ow.ly/a1A930bSqYg

18/05/2017

Have you registered for C3 2017? Register today to enjoy sessions with leading industry experts and analysts. http://ow.ly/Pk0h30bQjgi

15/05/2017

Do customers see your business as you see it? Does one customer see it differently from the next? Would a buyer describe a transaction the same as the seller on the other side? In many cases it seems that customers and companies may not share the same reality.

Read more about customer realities here: http://ow.ly/wnxn30bJOfr

Our CallidusCloud CX team participated in a half-day training session recently, presented by ClearAction. The purpose of the training (which...

10/05/2017

http://ow.ly/GFfL30bBANf

Many of our readers on this blog currently benefit by integrating Clicktools, Badgeville, and other CallidusCloud CX products into your Salesforce...

08/05/2017

Register today for C3 2017. Don’t miss the chance to build lucrative long-term customer relationships, evolve your business based on customer-centric principles, and improve customer and employee retention. http://ow.ly/ErrE30bxGhw

08/05/2017

We are very excited to see the recent launch of Hewlett Packard Enterprise’s (HPE) new educational badging program because Badgeville by CallidusCloud CX is the technology powering it!

Read more about the program here: http://ow.ly/WRdo30bx4cT

We are very excited to see the recent launch of Hewlett Packard Enterprise’s (HPE) new educational badging program because Badgeville by...

04/05/2017

http://ow.ly/8JnK30bqO1N

Our CEO Leslie Stretch was featured this week in an article on Sand Hill discussing the topics of leadership and building a strong business. If...

03/05/2017

Read more about how the HPE Education Services team introduced an exciting new HPE-branded digital badging program using CallidusCloud CX. http://ow.ly/vC1330bp7fK

Last week, our HPE Education Services team introduced an exciting new HPE-branded digital badging program to recognize the skills developed by...

03/05/2017

http://ow.ly/Afdo30boJRy

By CallidusCloud CX guest blogger, Jeannie Walters ~~~ Focusing on your customer experience can feel completely overwhelming! There are so many...

27/04/2017

There’s little doubt that service centers have been forced to evolve more rapidly than other areas of your business, due to the proliferation of various call/service center automation technologies.

Learn more about the ripple effects of new technologies implemented in your service center. http://ow.ly/fYa430bcSg7

There’s little doubt that service centers have been forced to evolve more rapidly than other areas of your business, due to the proliferation of...

26/04/2017

When you think of the phrase “inside out” relative to the customer experience, you probably cringe. This is not a phrase that customer experience professionals take lightly.

Learn about the tools your employees need to provide a great customer experience. http://ow.ly/vzIo30bbQQX

By CallidusCloud CX guest blogger, Annette Franz, CCXP ~~~ When you think of the phrase “inside out” relative to the customer experience, you...

28/02/2017

31/01/2017

http://ow.ly/vXNU308xTSL

In the customer experience world, there is no shortage of acronyms representing various survey methodologies — CSAT, NPS, CES, CXi, etc. — as well...

24/01/2017

http://ow.ly/ppzg308j0iw

by Clicktools Guest Blogger, Jeannie Walters ~~~ Many customer journey maps are missing one important area of the customer experience. Too many...

17/01/2017

http://ow.ly/mrzN3085yel

Are customers at the center of your CX strategy? That may sound like an obvious question with a resounding “yes, of course” for an answer. But it’s...

06/01/2017

http://ow.ly/dTNq307LCzt

We’ve reached the end of the first week of 2017, which means it’s time to look into my magic ball and see the future. What does this year have in...

03/01/2017

http://www.clicktools.com/the-candidate-experience-and-the-customer-experience/

By Clicktools Guest Blogger, Annette Franz, CCXP ~~~ How well have you thought out your candidate experience? Is it designed to attract or to...