Building Technology Relationships Since 1981 IPC delivers IT solutions that help organizations become more agile, productive and profitable.
We specialize in award-winning IP unified communications, IP video conferencing, virtualization and other key business-enabling technologies. We also deliver turnkey managed services, help desk support, supplemental staffing and other services that maximize the efficiency of our customers’ operations. Focusing on select technologies that we have identified as the best in the industry ensures that
we understand the products we sell and implement them at least as well as the manufacturers themselves. This enables us to design solutions that make good business and economic sense and meet each customer’s unique requirements. We maintain an unwavering focus on the customer, achieving consistently high customer service ratings from ShoreTel and other vendor partners. Our business model encourages long-term relationships rather than short-term gains, and enables our engineers to maintain cutting-edge technical skills through training and hands-on experience. Headquartered in Richmond, Virginia, with IPC personnel spread over 17 States and District of Columbia, we serve customers from coast to coast. Our management team has many decades of combined industry and business experience. Our engineers and technicians are recognized leaders in their areas of expertise. When you partner with IPC, you gain an entire team of seasoned professionals with a track record of achievement and an unwavering commitment to integrity and top-notch customer service.
Take a moment to celebrate National Email Week! Even if you don’t love the volume of emails you get, you can’t deny how they’ve revolutionized communication. If you want help evolving your communications, contact us! https://buff.ly/3Xi0lCu
National Email Week is celebrated every year, and why shouldn’t it be? We know you can’t live without them!
There are many new communications solutions for financial service providers, but which are nice to have vs. imperative to adopt? Read the Top Four Business Communications Trends for Financial Organizations to find out! https://buff.ly/3yPfAst
New communications solutions are enhancing operations and customer relationships, from AI to modern intranet software.
Unified communications (UC) has come up a lot lately, so we wanted to remind everyone looking to implement UC, we’re leaders in the space with Platinum and Partnerships to leverage for your benefit. https://buff.ly/3pgoEiy
IPC Tech streamlines transitions to the cloud and customizes leading cloud solutions, including RingCentral Office, MiCloud Connect and more.
To say that AI is the biggest deal in the business world right now could be an understatement. But in our zeal to leverage powerful new technologies, how do we maintain the human element? A People-First Approach to AI: https://buff.ly/4diIalM
UC Today covers Unified Communications news including Artificial Intelligence, CCaaS, Chatbots, Workplace Management and more.
Personally, we believe every day should be Customer Appreciation Day—we prove it with leading support, CX solutions and CCaaS platforms to name a few. But today is the official day, so show your customers you care!
If you use Microsoft Teams, a separate Unified Communications as a Service provider could offer better overall performance at a lower cost. Read on to make sure you’re getting the best bang for your buck: https://buff.ly/3w0rmv3
Do you have a solution for the customer experience (CX)? Even if the answer is “yes”, read our latest blog post on the top CCaaS choices for 2024. Today’s CX option may be tomorrow’s customer service necessity: https://buff.ly/44p5A4H
CCaaS is cloud-based software as a service (SSaaS) that seeks to centralize, manage, track, and analyze customer interactions.
Unified communications (UC) are increasingly critical to businesses of all shapes and sizes & Mitel offers best-in-class solutions. As a platinum partner, we can tailor a UC platform to drive results & cut costs. https://buff.ly/3rIqwo5
IPC Tech streamlines transitions to the cloud and customizes leading cloud solutions, including RingCentral Office, MiCloud Connect and more.
Did you know that organizations with traditional voice technologies can have omnichannel communications with less expensive call plans? Learn more about SIP and SIP Trunking to see if it fits with your business and goals: https://buff.ly/370pgm7
During the pandemic, organizations found themselves unable to fully support communications with their customers and even their employees.
Did you know it’s National Telephone Day? We take them for granted today, but telephones were truly revolutionary. Despite the many advancements in technology, voice calls are vital to many businesses around the world. https://buff.ly/2ZkF0YO
We've come a long way. If you ask most people who invented the phone, they would likely respond with "Steve Jobs." It's National Telephone Day — 2019 style!
Did you know that RingCentral MVP is now known as RingEX? Check out this announcement from RingCentral. They explain that it’s more than a rebrand; it’s an evolution of cloud communications powered by AI: https://buff.ly/3TVnx7r
Artificial intelligence (AI) is making a big impact on the world, and one of the most impactful arenas for AI is cybersecurity. Knowing essential use cases can help you protect your operations, data, and bottom line: https://buff.ly/4cBDC9N
Despite becoming a business buzzword in recent times, AI is a truly revolutionary force that is set to improve, disrupt, or otherwise augment many aspects of the world at large.
If you’re a Mitel user but are NOT with IPC, you’ve likely struggled to find technical docs that can make your job (and life) easier. If that’s the case, don't worry. As Mitel Platinum Partners, we have you covered! https://buff.ly/3tfzbgy
As Mitel experts and Platinum Partners, IPC Tech has a range of difficult-to-find but extremely useful Mitel documentation—download today.
There’s no denying it—”AI” has become perhaps the biggest business buzzword the world over. But if you have a contact center, make sure you gain a deeper understanding of the next generation of contact center automation: https://buff.ly/3IzLJGd
If you could use some IT and communications assistance, learn more about our cutting-edge TechFirst Customer Success Center. Our experienced technicians provide timely resolutions for seamless support: https://buff.ly/3vHyg9t
IPC is nationwide, providing sales, service and support for Mitel communications & other platforms, including RingCentral, IntelePeer & more.
This month, we’ve focused on the benefits of cloud computing in general. But if you’re already on the same page, take a look at the cloud from the perspective of Infrastructure as a Service (IaaS) and Microsoft’s Azure: https://buff.ly/3MyWpXT
Look at the cloud from a big picture perspective in the form of Infrastructure as a Service (IaaS) and Microsoft’s Azure.
If you’re laser-focused on cybersecurity like us, or even more importantly, if cybersecurity is a peripheral concern, check out this article—you might learn something that can help protect your business & bottom line: https://buff.ly/3SXuzqu
2023 – wow, what a year it’s been! We’ve seen businesses gravitate towards connected experiences that unify teams, their applications, and devices. As we
Chances are you’re already on the cloud in some capacity. But if you’ve yet to truly make the move, this year is most certainly the time to act. Read our latest article to see the Top Five Reasons why now is the time! https://buff.ly/49KqtcN
Cloud computing has proven to be a transformative tool that businesses of all shapes and sizes can use to foster innovation and growth.
Unified communications (UC) can help drive customer engagement and business growth, but if you want to make the most of it, it pays to have an platinum partner customize your platform: https://buff.ly/3pgoEiy
IPC Tech streamlines transitions to the cloud and customizes leading cloud solutions, including RingCentral Office, MiCloud Connect and more.
Cloud computing isn’t just a tool—it's a game-changer. But to maximize its potential, businesses must understand emerging trends and harness them effectively. Make sure you stay ahead of the game by reading this article: https://buff.ly/3vWkmTA
The cloud offers savings, scalability, and flexibility, here is our insight on new trends in cloud computing that will take shape in 2024.
From simplified management to enhanced agility, SD-WAN provides a host of advantages for businesses with multiple locations. If that’s of interest, make sure to check out our SD-WAN and Connectivity solutions! https://buff.ly/3IMCMtt -WAN
Businesses are moving to SD-WAN connectivity to better support remote working and the management of technology over branch locations
As IT experts, it’s critical to learn from the failures of others to avoid making the same mistakes ourselves. From the FAA to NASA, here are eight IT missteps from the past year to learn from and avoid in 2024! https://buff.ly/3GXqFZf
From damaged database files to generative AI misuse, these high-profile IT disasters wreaked real-world havoc this year. Let them serve as cautionary tales.
If you’re like us, you’ve been planning for 2024 for a while. But it never hurts to see what other experts think may be coming in 2024. Read these interviews on cloud communications trends—you may get ahead of the curve! https://buff.ly/3vAjrYy
Well, it’s prediction season again and since it only comes around once every 12 months, we wanted to make the most of it. This time last year, we asked
Schedule a cybersecurity consultation with IPC to assure that access to your customer and company data is safe and secure from bad actors while staying easy to access for the right people in your organization. https://buff.ly/3PV3L8S
Make sure you start the new year off securely. Get up-to-speed on cybercrime by learning about the most common cyber attacks and tips to protect yourself. If you’re concerned about cyber security, reach out to IPC Tech. https://buff.ly/3RJnn0w
Cyber crime is an insidious problem that is projected to get worse over the coming years, read more to learn how to prevent cyber attacks.
Contact centers can offer a wealth of data about products, services, employees, customers, and more. But how can businesses turn that data into valuable business insights? Read our latest blog post to find out! https://buff.ly/3HhxkNS
Brightmetrics might be your answer for sifting through big data, and leveraging it for profitable insights.
If data is the lifeblood of your business, consider a top-notch colocation service. Specialists will handle the storage and maintenance, and you can focus on what makes the most dollars and cents. https://buff.ly/3o7mZyb
Businesses are renting space in colocation centers to safeguard mission-critical applications while retaining control of their equipment.
A happy and prosperous New Year to all our customers and friends. Let's make 2024 amazing together!
For business leaders, the customer experience (CX) could not be more important to the bottom line. Did you know we help businesses create CX platforms that grow customer loyalty and sales? https://buff.ly/3Rkiaxt
IPC designs and integrates omnichannel customer experience platforms, including Mitel, RingCentral & Talkdesk, for improved customer loyalty.
Happy Holidays from all us humans who answer your service and support calls at our TechFirst Customer Success Center!
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