eLoyalty, a TeleTech Company

29/01/2018

eLoyalty is now TTEC. Follow us on Facebook and keep up on all the latest trends in the industry.

23/01/2018

"Humans and bots working together provides a better service experience for customers than either humans or bots working in isolation." http://ow.ly/9rX530hXggI

We’re only as good as the moment, that fragile moment when we please or hopefully don’t disappoint the customer. — Howard Schultz, CEO, Starbucks That quote comes from an intervie…

09/01/2018

So proud to ring the Nasdaq bell today as TeleTech becomes TTEC and continues our mission to deliver humanity to the customer experience.

09/01/2018

Today, TeleTech becomes TTEC and continues our mission to to the . As TTEC, we deliver by bringing and together with . http://www.ttec.com/

09/01/2018

12/10/2017

When it comes to the customer experience, the best technology is invisible: http://ow.ly/30Tc30fMZgp

At a trade show recently, I had what I can only describe as a painful experience with marketing technology. An exclusive event to which I'd been...

11/10/2017

is here to stay. But think of it more as an investment in your workforce than as a threat to it http://ow.ly/abtE30fMZ2k

In the past, automation has actually increased demand for human workers. Perhaps the future isn’t quite so bleak.

25/09/2017

Increased online shopping creates opportunities both for retailers and their employees: tech-enabled at-home workers http://ow.ly/8was30fpYqN

Last year, online sales hit a new record on Cyber Monday when sales reached $3.45 billion, a 12.1 percent increase over the previous year, according

21/09/2017

Turning the "contact center" into humanified Customer Engagement Centers: new site in Temple, TX! http://ow.ly/sjFf30fiyi3

, /PRNewswire/ -- (NASDAQ: TTEC), a leading global provider of customer experience, engagement, and growth solutions delivered through its...

20/09/2017

The best will take a balanced approach to : the power and efficiency of with a human touch http://ow.ly/WBI130fixqg

For truly exceptional customer experiences, companies will need a strong combination of automated customer care and human representatives.

07/09/2017

Maybe don't fear the bots? could be good news for your industry! http://ow.ly/ItYO30eXRVk

Automation commonly creates more, and better-paying, jobs than it destroys. In U.S. retailing, rising e-commerce employment at such companies as...

31/08/2017

Take charge of your call flows quickly and easily with Interaction Manager for eLoyalty Experience! http://ow.ly/Wr7o30eP5Wh

29/08/2017

Don't just focus on appealing today's hot market. Find out how to stay for the long run by leveraging : http://ow.ly/tbpS30eJUIo

Companies are trying to proactively anticipate the consumer demands of tomorrow and make themselves agile enough to meet those challenges

11/08/2017

Speech analytics has improved dramatically in recent years. Find out how to leverage these solutions for a better CX http://ow.ly/AbvH30ek2JI

The days of call center speech analysts manually dissecting recordings for insights are — thankfully — a thing of the past.

08/08/2017

Don't equate silence with satisfaction. Read Steve Pollema in this month's issue of Contact Center Pipeline: http://ow.ly/SUDk30eb3hz

Contact Center Whitepapers

26/06/2017

3 Ways Companies Can Go All-In on Their Cloud Transitions. http://ow.ly/9Rup30cU4oD

23/06/2017

79% of say they can’t see all customer interactions across service channels. Optimize your http://ow.ly/DDM030csUPs

22/06/2017

No matter the size, you're never too big or too small to care about CX. Read more to find out why. http://ow.ly/yMGK30cOljx

22/06/2017

65% of American customers feel they’re trying harder than companies to resolve service issues. Optimize your . http://ow.ly/oGI130csVjd

21/06/2017

45% of customers think companies just aren’t interested in providing a good experience? Optimize your . http://ow.ly/LygB30csVpw

20/06/2017

Why are Customer Satisfaction Leaders 14% more likely to have an integrated CRM? Optimize your . http://ow.ly/Frly30csVwo

Technology Dialogue, eLoyalty's quarterly eNewsletter, provides insights and best practices to drive customer experience outcomes, as well as...

16/06/2017

Going to CCW? Attend our pre-con workshop K, Tuesday, June 27 and discover how to orchestrate every interaction, across every channel and create an amazing CX. http://ow.ly/3cVY30cEtKm

02/06/2017

Expansion doesn't have to come at the cost of good customer care. eLoyalty helps one growing retail giant personalize the customer experience through omnichannel, IVR and WFO. And deploying everything in the cloud means seamless scalability for seasonal peaks. Rock on! http://ow.ly/Xywv30ceOSo

DENVER, June 1, 2017 /PRNewswire/ -- eLoyalty today announced the world's largest musical instruments retailer will implement and utilize...

01/06/2017

Rock on in the cloud! We're delighted to help the world's largest musical instruments retailer achieve a more personalized customer experience with a new Cisco powered cloud solution.

http://ow.ly/xSOP30ce5yD

DENVER, June 1, 2017 /PRNewswire/ -- eLoyalty, part of TeleTech, a leading global provider of customer experience, engagement and growth solutions

01/05/2017

Just because your customers aren’t complaining doesn’t mean they’re happy. Discover how silence can be deadly… and how to give your customers something to talk about. http://bit.ly/2qqBeuE