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2axend is a Deaf-owned strategic consulting and training firm working with leaders to address critical elements impacting the Deaf and hard of hearing user experience.

14/01/2025

Everyone deserves to feel included.

When companies say, “None of our videos are captioned; we’ll give you a credit for your next purchase instead,” it highlights a gap in accessibility that affects so many.

At 2axend, our campaign is about raising awareness and fostering change for the Deaf, DeafBlind, and hard of hearing communities.

Watch the video below and join the conversation on how we all can play our part in creating a more inclusive world.

08/01/2025

Mistakes like "We forgot to submit your interpreter request" leave Deaf, DeafBlind and hard of hearing individuals sidelined and unable to fully contribute.

campaign by 2axend shines a light on these everyday barriers.

Watch our video to learn why accessibility matters and share your thoughts: How would you address this?

Here's three tips to get started:

• Implement a checklist to confirm accommodations before every meeting.
• Build a roster of preferred interpreters for faster coordination.
• Commit to fostering a culture where accessibility is everyone’s responsibility, regardless of the accommodation needed.

07/01/2025

Register for the 2025 Deaf in Healthcare Summit for Interpreters before rates increase on January 16th!

We look forward to elevating interpreting encounters in healthcare settings with you in April.

To register, visit www.2axend.com/summit.

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Image Description: The image is an early bird promo advertising the "2025 Deaf in Healthcare Summit for Interpreters." The text is large and bold and highlights the event's key details: early bird deadline (January 15), dates of the summit (April 25-27, 2025), the summit’s virtual format, and website for registration (www.2axend.com/summit).

21/12/2024

Yesterday afternoon, our founder and CEO Corey Axelrod took off his thinking hat and put on his Santa hat!

During Signing Santa's visit at a Chicagoland area school, he brought smiles and laughter to more than 30 deaf and hard of hearing children.

Now, for an important question, what do you think the two were talking about?

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Image Description: The image shows a cheerful holiday scene with a child sitting on Santa Claus's lap. The child, dressed in a vibrant blue shirt and patterned pants, smiles joyfully. Santa Claus is wearing his traditional red suit, white gloves, black belt, and a fluffy white beard, spreading his arms wide in a welcoming gesture. Behind them, a festive display includes a red-brick fireplace backdrop, a banner reading "Happy Holidays!" and colorful stockings hanging above a paper fire.

16/12/2024

Moments like "I’ll tell you later; it’s not that important" leave people feeling excluded—regardless of their ability to hear.

Point blank: if it’s worth sharing, it’s worth including everyone in the moment. Inclusion isn’t optional—it’s essential.

At 2axend, our campaign spotlights these everyday barriers.

Watch our latest video to learn why these moments matter. Then, share your thoughts: How would you address this?

Below are three ideas to help you get started:

1. Pause the conversation and summarize the moment in real time— this reinforces that you value inclusion.
2. Ask the person, “Would you like me to share now or later?”—it gives them control.
3. Use tools like captions, recordings with live transcripts, notes, etc. to make knowledge sharing accessible for everyone.

03/12/2024

“You’ve achieved so much despite being Deaf.”

Is this comment a compliment—or a microaggression?

2axend's campaign explores the harm behind comments like this.

Watch our new video and join the conversation on breaking stereotypes and building inclusion.

19/11/2024

Early Bird registration is now open for the 2025 Deaf in Healthcare Summit for Interpreters taking place on April 25-27, 2025!

The theme for the 5th annual virtual summit is “Shaping the Future Together.” Our primary goals include elevating the quality of healthcare interpreters and optimizing the provision of interpreting services.

We'll be featuring a variety of informative sessions, including interactive presentations and armchair discussions. All sessions are designed to provide interpreters with insight, solutions and best practices to position Deaf and hard of hearing consumers for success in healthcare settings.

We anticipate finalizing the conference schedule by the end of January 2025, if not sooner. Updates will be posted on the summit website and shared via social media and email.

Early bird pricing information is listed at www.2axend.com/summit/options/.

For more information and to register, visit www.2axend.com/summit.

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Image Description: Early Bird promo for the 2025 Deaf in Healthcare Summit for Interpreters. The promo includes the summit logo and dates (April 25-27, 2025), as well as the URL to register: www.2axend.com/summit. There is also a disclaimer that Early Bird Rates end January 15, 2025. and Powered by 2axend are also displayed on the bottom of the image.

15/11/2024

Earlier today, our founder and CEO Corey Axelrod and My Deaf Therapy CEO and Clinical Director Dr. Heather Hunt kicked off a webinar series hosted by the California Department of Developmental Services on ensuring mental health care professionals operate with a strengths-based approach when supporting the unique needs of Deaf+ individuals, particularly those who have Intellectual and Developmental Disabilities (IDDs).

As this is a topic that is not often discussed in great detail amongst the overarching mental health care community, we were thrilled to have more than 350 participants with us today and look forward to the subsequent sessions!

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Image Description: This is a screenshot of a webinar. On the left is a PowerPoint slide with the following text: "A reminder... Power, privileges and biases may impact encounters/interactions." On the top-right is Corey Axelrod's video. He is signing. Underneath this is Dr. Hunt's video – she is looking at her screen.

13/11/2024

Last week’s Deaf and Hard of Hearing Experiences in Healthcare Summit brought together champions from all over the United States and Canada to exchange ideas and resources, learn from one another, and drive health equity and outcomes for signing and non-signing Deaf, DeafBlind and hard of hearing individuals.

With 75+ organizations represented during the summit, the future looks bright!

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Image Description: Image of a testimonial from a 2024 Deaf and Hard of Hearing Experiences in Healthcare Summit attendee. Testimonial reads: “I enjoyed the robust conversations; the topics were very relevant to my job and my desire to advocate for this particular population. I found the presentations to be eminently practical, which is very welcome at this juncture.”

08/11/2024

We wrapped up the 2024 Deaf and Hard of Hearing Experiences in Healthcare Summit by bringing together four experts in language access law and service leaders to discuss legal requirements, financial implications, and practical approaches to compliance.

Vonessa Costa, Shawn Norris, Mara Youdelman and Dr. Bill Rivers analyzed the impact of unfunded mandates for language access on healthcare organizations’ financial and operational capacities; discussed different strategies and approaches for healthcare organizations to implement in order to comply with requirements while managing costs effectively; and provided numerous recommendations to integrate language access services into broader healthcare equity and inclusion initiatives.

This session was well-timed, especially as there is significant worry amongst members of the disability community, including those who are Deaf, DeafBlind and hard of hearing, about access in healthcare due to the upcoming changes of leadership at the federal level.

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Image Description: The image is a screenshot of a Zoom meeting with six participants displayed in a grid layout.

Top row:

- Shawn Norris is in the top left corner. He has short dark hair, a beard, and is wearing glasses and a suit jacket. Behind him is a colorful background with books and plants.
- Vonessa Costa is in the middle. She has shoulder-length dark hair and is wearing glasses and a green top. The background shows a room with a door.
- Aaryn, the ASL/English interpreter, is in the top right corner. She has light hair tied back and is wearing glasses and a dark top. There is a small plant on the table in front of her.

Bottom Row:

- Mara Youdelman is in the bottom right. She has dark hair and is wearing a blue patterned top. The background includes the logo "National Health Law."
- Bill Rivers is in the middle. He has a mustache and is wearing glasses and a blue plaid jacket. The background shows a room with shelves.
- David, the ASL interpreter, is in the bottom right. He has short light hair and is wearing a blue shirt. He is signing/interpreting.

08/11/2024

Have you ever thought about what happens when an individual is discharged from the hospital after a major medical event and does not understand the discharge instructions?

This often results in low- or non-adherence and, ultimately, readmissions and/or poor patient outcomes.

Unfortunately, this is the reality for many Deaf, DeafBlind and hard of hearing individuals!

We were so fortunate to have Dr. James Huang, Katie McCarthy, Dr. Michael McKee, Dr. Kruti Shah, and Dr. Jaime Wilson with us this morning to discuss different elements of safe discharge planning and solutions that healthcare organizations should put in place to ensure that these community members are positioned for success during the discharge process, regardless of whether they are being discharged to go home or to another healthcare-related facility.

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Image Description: This image shows a Zoom video conference with six participants, each in their own video window.

Top left is a man wearing glasses and a dark jacket with a University of Michigan logo, labeled "Michael McKee." His background is blurred.

Top right is a man with short gray hair and a beard, wearing a blue shirt and tie, labeled "Jaime Wilson." He is in front of a solid blue background.

Middle left is a woman with long dark hair, wearing a blazer, labeled "Kruti Shah PharmD (she/her)." Her background is blurred.

Middle right is a woman with long curly hair and glasses, labeled as "ASL/Eng Interpreter | Aaryn (she/her)." She is sitting in front of a green wall with a small plant on the table beside her.

Bottom left is a woman with long blonde hair and glasses, labeled "Katie McCarthy (she/they)." She is signing mid-sentence, with a blurred background.

Bottom right is a man with short hair and glasses, wearing a light-colored shirt, labeled "James Huang (he/him)." He is sitting in an office with a window behind him.

08/11/2024

As the new Section 1557 rule from the U.S. Department of Health and Human Services (HHS) strengthens the nondiscrimination protections in health care, this conversation about healthcare organizations providing real-time captioning was quite timely.

A huge thanks to Leticia Fox, Christa Moran, and Morgan Underwood for taking us on a much-needed journey in discussing regulatory requirements, internal protocols, technological infrastructure, and triaging approaches as it pertains to the provision of real-time captioning services in healthcare settings.

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Image Description: The image shows a virtual meeting with five participants, each in their own video frame.

Top left: Morgan Underwood, a woman with long brown hair, wearing a black top and earrings, is sitting in an office with shelves and a whiteboard behind her.

Top center: Christa Moran, a woman with long dark hair and glasses is speaking, gesturing with her hand. She is in an office setting with a desk and papers behind her.

Top right: Leticia Fox, a woman with light brown hair and glasses is wearing headphones and a brown sweater. She is sitting in front of a window with curtains.

Bottom left: The interpreter, a woman with shoulder-length brown hair is wearing a black top and is interpreting.

Bottom right: Our moderator, Corey Axelrod, is a man with short brown hair and glasses is wearing a black polo shirt with a logo that reads "2axend."

In the bottom right corner, there is a text box with captions.

08/11/2024

The other session concluding Day I of the was the panel discussion with Valoree Boyer, Erika Bravo and Sarah Serralta on effectively triaging interpreters.

Topics discussed included how the panelists’ organizations prioritize the allocation of in-person interpreters, ensuring continuous improvements with interpreter triaging and performance and how healthcare organizations can increase the number and quality of healthcare interpreters in their respective service areas.

A dynamic conversation, this one really gave much-needed insight to help participants ensure their Deaf, DeafBlind and hard of hearing patients have access to timely and effective access to care.

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Image Description: The image shows a virtual meeting with five participants, each in their own video frame.

Top left: The interpreter, a woman with long blonde hair is wearing a black top. She is voicing for Erika.

Top center: Corey Axelrod, a man with short dark hair and glasses is wearing a black polo shirt with a logo that reads "2axend." He looks directly at the camera and is smiling.

Top right: Valoree Boyer, a woman with long wavy hair is wearing a dark top. She is looking downward and is seated in front of a fireplace with green plants.

Bottom left: Erika Boyer, a woman with curly dark hair is wearing a dark top and is signing in ASL.

08/11/2024

One of the last sessions yesterday was “An Interactive Conversation about the DeafBlind Experience in Healthcare Settings” led by Yashaira “Yash” Romilus and Rhonda Voight-Campbell and moderated by Bee Gehman.

Through an open forum where participants asked questions, Yash and Rhonda touched on topics including the provision of access-related services for DeafBlind patients and how healthcare organizations can practice and implement intersectionality and inclusion awareness amongst their team members.

As always, we are grateful for Yash and Rhonda joining us again as presenters and sharing much-needed insight and expertise!

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Image Description: The image is a screenshot of a Zoom meeting with three participants visible.

In the top left corner, a woman named Rhonda Voight-Campbell is sitting facing the in-person interpreter who is providing tactile interpretation.

In the top right corner, a woman named Yash, who uses they/them pronouns, is sitting against a blue background, wearing glasses and a black top. Yash is facing the in-person interpreter who is providing tactile interpretation.

In the bottom center, the moderator, an individual with curly hair and glasses is signing in American Sign Language. They are wearing a dark top and a watch.

07/11/2024

Ben Daniel, Cody Francisco and Nicole Moran joined us earlier today for a phenomenal conversation on key considerations for healthcare interpreting partnerships between healthcare organizations and language service companies/sign language interpreting agencies.

Topics discussed covered every element of partnerships, including various factors healthcare organizations should consider when evaluating potential partners; strategies and approaches to use to audit partners to ensure quality benchmarks are being satisfied; and protocols for partnership and collaboration.

The three panelists each provided a unique perspective due to their respective backgrounds and experiences; however, there was one common denominator – they all are Deaf and shared experiences and expertise with a Deaf lens.

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Image Description: The image is a screenshot of a Zoom webinar. On the top-left is Ben Daniel; Corey Axelrod is on the top-right; Cody Francisco is on the bottom-left; a signing Nikki Moran is on the bottom-right. Ben, Corey and Cody are watching Nikki share an answer to a question.

07/11/2024

Katie Prins McCarthy shared some amazing information this afternoon about the Deaf and Hard of Hearing program at Boston Children’s Hospital, a program that provides comprehensive evaluation and consultative services to d/Deaf, hard of hearing, DeafBlind and Deaf Plus babies, children and adolescents.

Her presentation focused on how the program improves language access for children; assists families to create a roadmap that emphasizes communication, language proficiency, and social-emotional well-being; provides mentors to meet with families; and trains hospital staff to care for d/Deaf, hard of hearing, DeafBlind, and Deaf Plus patients in a way that provides equitable care.

As research from Dr. Michael McKee (one of our esteemed presenters) and his team has shown Deaf individuals are 6.9 times more likely to have inadequate health literacy than hearing individuals, we only can imagine how rolling out carbon copies of this program on a nationwide basis would help make a huge dent on issues with health literacy for the Deaf community.

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Image Description: The image is a screenshot of a Zoom webinar. On the left side, there is a presentation slide with the title "Benefits of meeting other families and/or d/D/HH role models through our outreach program." The slide lists several benefits in colored boxes:

- The ability to imagine what life may look like for their deaf child as they grow up
- Accurate representation
- The sense of belonging
- Knowing their child will be supported
- Development of identity and self
- Knowledge of services and advocacy tools for school so families or their child can ask the right questions

On the right side of the image, there are two video feeds, one of presenter Katie McCarthy and the other of the interpreter.

07/11/2024

Presenters Kimberlee Pelkey and Rosemary Ford provided an in-depth presentation about optimizing access for signing and non-signing Deaf, DeafBlind and hard of hearing patients and their companions in healthcare settings.

By connecting real-life events to the information provided, it was clear that the presenters helped participants think about how they could make procedural and auxiliary aid improvements for better patient outcomes within their respective healthcare organizations/hospitals.

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Image Description:

The image shows a screenshot of a video conference with three participants. The screen is divided into three sections, each showing a different person. Captions can be seen on the left.

The top left section shows Kim Pelkey with short brown hair and glasses, sitting in front of a window with a view of trees and buildings outside.

The top right section shows Rosemary Ford with long blonde hair and red lipstick, sitting in front of a wall with a framed picture and a banner that says stand together.

The bottom section shows an ASL interpreter, a woman with long dark hair and glasses, sitting in front of a blue background.

07/11/2024

The conversation with Corey Axelrod about maximizing the use of electronic health record (EHR) systems for Deaf, DeafBlind and hard of hearing individuals was highly interactive and thought-provoking.

At a foundational level, it was evident that EHRs have numerous limitations impacting Deaf, DeafBlind and hard of hearing individuals that could be mitigated by streamlined processes and a more effective user-experience. This would benefit not only for Deaf, DeafBlind and hard of hearing patients and family members, but also caregivers and professionals interacting with these individuals.

Furthermore, it was clear that there is a need for improvement within EHRs and training to coincide with any changes that need to be made with organizations’ EHRs.

But that’s not all, those engaged in conversation shared the need for healthcare organizations to be proactive (lawsuits are taxiing on everyone involved), think outside the box, and to center the experiences of Deaf, DeafBlind and hard of hearing patients and family members.

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Image Description: The image shows a screenshot from a video conference with five participants. The screen is divided into five sections, each showing a different person.

The top left section shows a male participant wearing a black shirt, using sign language. The background is green.

The middle top section shows a female interpreter wearing a purple jacket sitting at a table with a small plant in the background.

The top right section shows a male interpreter wearing a dark colored shirt. He is wearing glasses and has white hair. His background is a dark grey.

The bottom left section shows session moderator Corey Axelrod. He is a white man with short hair and glasses and wearing a black polo. The background is a dark grey.

The bottom right section shows another participant, a woman with black hair and glasses, wearing a dark shirt. Her background is blurred.

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Videos

“None of our videos are captioned; we’ll give you a credit for your next purchase instead.”

Everyone deserves to feel included. When companies say, “None of our videos are captioned; we’ll give you a credit for your next purchase instead,” it highlights a gap in accessibility that affects so many. At 2axend, our #TheDDBHHTax campaign is about raising awareness and fostering change for the Deaf, DeafBlind, and hard of hearing communities. Watch the video below and join the conversation on how we all can play our part in creating a more inclusive world.

"We forgot to submit your request for an interpreter"

Mistakes like "We forgot to submit your interpreter request" leave Deaf, DeafBlind and hard of hearing individuals sidelined and unable to fully contribute. #TheDDBHHTax campaign by 2axend shines a light on these everyday barriers. Watch our video to learn why accessibility matters and share your thoughts: How would you address this? Here's three tips to get started: • Implement a checklist to confirm accommodations before every meeting. • Build a roster of preferred interpreters for faster coordination. • Commit to fostering a culture where accessibility is everyone’s responsibility, regardless of the accommodation needed. #Accessibility #DeafAwareness #InclusionMatters

"I'll tell you later… It's not that important."

Moments like "I’ll tell you later; it’s not that important" leave people feeling excluded—regardless of their ability to hear. Point blank: if it’s worth sharing, it’s worth including everyone in the moment. Inclusion isn’t optional—it’s essential. At 2axend, our #TheDDBHHTax campaign spotlights these everyday barriers. Watch our latest video to learn why these moments matter. Then, share your thoughts: How would you address this? Below are three ideas to help you get started: 1. Pause the conversation and summarize the moment in real time— this reinforces that you value inclusion. 2. Ask the person, “Would you like me to share now or later?”—it gives them control. 3. Use tools like captions, recordings with live transcripts, notes, etc. to make knowledge sharing accessible for everyone. #Accessibility #DeafAwareness #InclusionMatters

“You’ve achieved so much despite being Deaf."

“You’ve achieved so much despite being Deaf.” Is this comment a compliment—or a microaggression? 2axend's #TheDDBHHTax campaign explores the harm behind comments like this. Watch our new video and join the conversation on breaking stereotypes and building inclusion. #TheDDBHHTax #InclusionMatters #DeafAwareness

It is our goal that raising awareness of #TheDDBHHTax (also known as the Deaf, DeafBlind and Hard of Hearing Tax) will help push for policy changes and greater investment in driving cultural awareness, equity and accessibility. By sharing your stories and experiences on social media, you drive authentic representation and create visibility around how these taxes emotionally, socially and economically impact members of our community. #DeafAwareness #AccessForAll

Do you know about the DDBHH Tax, also known as the Deaf, DeafBlind and Hard of Hearing Tax? Tune in to watch Corey Axelrod, 2axend founder & CEO, in his latest #ConversationsWithCorey video as he breaks down examples of how being Deaf, DeafBlind or hard of hearing comes with extra costs and challenges. It’s time to raise awareness for #TheDDBHHTax and push for systemic change. Watch the video to learn more about our space in #TheDisabilityTax movement! #DeafAwareness #AccessForAll

2axend+MH3 Announcement

We are excited to announce our partnership with MH3 (www.mh3.co), another disabled-owned business enterprise (DOBE) certified by Disability:IN, to launch an important survey aimed at understanding the experiences Deaf, hard of hearing, DeafBlind, and late-deafened individuals have in the workplace. Your responses will help us identify areas for improvement and provide organizations with strategies to enhance emotional well-being and mental health in the workplace for members of our community. Please take a few moments to complete the survey at www.2axend.com/survey.

Why the 2024 Interpreting for Deaf Professionals Summit? It goes to our roots of making sure our community has access to exceptional experiences. If you haven't registered, it's not too late – register at www.2axend.com/IDPSummit/Register. #IDPSummit24

Share Your Healthcare Stories

We are looking for signing and non-signing Deaf, hard of hearing, late-deafened and DeafBlind individuals who are willing to share their healthcare experiences on camera! We are looking for all kinds of stories, from challenges to successes. If you are interested, please fill out the form at www.2axend.com/video-survey and a member of the 2axend team will get to you to schedule a brief video call. We are looking forward to connecting with you!

From Past Participants of 2axend Summits

We are hosting the 2024 Interpreting for Deaf Professionals Summit this September 13th and 14th! This brand-new summit is designed to help interpreters consider what has worked—and what hasn’t—when interpreting for Deaf, hard of hearing, and DeafBlind professionals in a variety of sectors. Early bird registration ends this Sunday, July 14th – register now at www.2axend.com/IDPSummit! #IDPSummit24

2024 Interpreting for Deaf Professionals Summit: Session Topics

The final schedule for the 2024 Interpreting for Deaf Professionals Summit taking place September 13-14, 2024 will be posted soon! Meanwhile, check out our amazing topics... Early bird registration ends July 14th – register now at www.2axend.com/IDPSummit.

Join us for these exciting presentations at 2axend.com/summit/!

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