09/06/2024
⁉ Are you losing your travel deals daily ⁉
As a travel agency, TUORR receives numerous inquiries from international travel partners. However, the outcomes often fall short of expectations, with a sales conversion rate of only 5%-7%. After investigating, we found the following issues:
Key Issues
1. Misunderstanding Client Needs: Travel agents often fail to fully understand their clients' requirements. General information such as the number of days, number of pax (adults, children, infants), types of hotels, attraction tickets, meals, and transport is commonly shared. However, clients frequently request additional details (e.g., specific attraction ticket prices) later on, leading to prolonged back-and-forth communication and lost deals.
Solution:
Agents should use a "Professional Inquiry Form" that captures detailed information, including:
Package types: Premium | Luxury | Standard | Budget
Budget per pax: e.g., $300 per pax
This helps clients make quicker decisions by balancing service expectations and budget.
Example:
For a 4-day, 3-night standard package in Singapore with 10 people, $300 per pax is insufficient. Travel Agents then consult the Client can either opt for a budget package with minimal services or increase their budget to at least $400 per pax. This will save much time for 3 parties (Travel agents, TUORR and the Clients) to close a deal.
2. Slow Package Quote Ex*****on: Clients expect quick price quotes. While OTAs can provide quotes instantly, travel agents typically take much longer due to the lack of an automated sales process. For instance, after receiving an inquiry, it takes TUORR 30 minutes on average to understand the inquiry requirements and prepare a quote, plus an additional 20-30 minutes for the travel agent to finalize it.
Solution:
Implement an automated sales process to provide instant quotes, similar to OTAs. This will save time for both travel agents and clients, enhancing overall efficiency and satisfaction.
Conclusion
To remain competitive and increase conversion rates, travel agents must:
Fully understand client requirements using a comprehensive inquiry form.
Implement automation to provide instant quotes.
These improvements will streamline operations and significantly enhance client satisfaction.
I hope the sharing is helpful for your travel agencies to understand your Clients need and leverage technology to support your business grow.
At TUORR, we help Inbound & Outbound Travel Agencies in Southeast Asia by offering a B2B Booking Platform that empowers them to:
🔴 Automate Manual Sales Processes
🔴 Enable Cross-Border Selling to Boost B2B sales tenfold.
🔴 Secure transactions: Mitigate Fraud Risk in Cross-Border Payments
Unlike Online travel agencies (OTAs), TUORR leverages AI to Optimize the Travel supply chain and Operational processes to:
🔴 Reduce COGS (Cost of Goods Sold) by 10%.
🤝 To register your account at https://lnkd.in/gHRRWg6a
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