ABOUT US
Imagine a car renting experience without tidal waves of paperwork, without mountains of confusing jargon and protocol, without hidden payment traps – just a flat, hassle-free experience. At MyCar Travel we work hard to provide you with just that. Since its launch in MyCar Travel has focused on core values such as strong customer service and excellent value for money. This successful formu
la has seen the Lusaka based company grow across Zambia to become the premier locally owned vehicle rental company. MISSION
To be the industry benchmark and the number one customer choice for all transportation services, locally and regionally. VISION
Grow and transform into the largest employee owned regional company, offering innovative transportation and logistical solutions, which exceed all stakeholders' expectations. OBJECTIVES
• We are a Customer centric organization and consider this essential for our success. We listen to our customers; provide them superior service exceeding their expectation. Thus earning their trust, respect and confidence.
• We are a cohesive team. We believe in collaboration, pro-activeness, professionalism, investing in our people, technology, quality, continuous learning and improvement.
• We believe in Innovation. We empower our people to be creative, listen to them and reward innovation and creativity.
• We are guided by Ethical principles. We are committed to being open, honest, reliable and respectful in our dealings with our people and stakeholders.
• We value our Stakeholders. We have transparent interactivity with the stakeholders, ensuring mutual success and fulfillment of our mission.
• We honour our commitment to Society. We recognize the responsibility and opportunity to contribute to society and make a meaningful difference.
• We communicate world-class brand image. We ensure effective corporate visibility.
• We have the trust of the Shareholders. We are committed to delivering healthy return on investment and wealth generation. SERVING YOU IN THE COMMUNITY
MyCar Travel takes its commitment to being a socially responsible organisation very seriously and prides itself on being an integral part of the community and supporting important initiatives throughout the year. From involvement with local businesses and government municipalities to globally recognised organisations and charities, MyCar Travel supports the local community on many different levels to ensure it gives back to the public that supports the Zambia’s leading locally owned vehicle rental agency. FLEET RANGE
Providing market-leading standards in the field of vehicle rental services, MyCar Travel offers arguably the most comprehensive line-up of any company in the Africa. From a small car for daily rental or a fleet of buses to meet corporate requirements, customers can be confident of finding a tailor-made solution to their needs and budgets. A wide range of models, available across 35 categories of vehicles, and ranging from a nimble Nissan Tida to a luxury bus, can be found within MyCar Travel Car's all-inclusive line up. MyCar Travel prides itself in offering a wide range of services that suit all business and leisure customers. The services include:
• Daily and weekly rentals
• Short term commercial vehicle rental
• Short term leases from 1 to 12 months
• Long term leases from 1 to 3 years
• Chauffeur drive services with uniformed, multi-lingual drivers
• Bus services
• 24-hour service
• Instant international reservation facility via a tie-up with Holiday Autos
• Fleet management
EQUIPPED PEOPLE
Employees at MyCar Travel are both assets and ambassadors for the agency and are committed to best practice, award winning customer service. MyCar Travel invests in consistent training and development, to ensure customers have peace-of-mind through support from a highly trained team of agents. From your initial query to the handover of your preferred vehicle, MyCar Travel representatives are with you to ensure your needs are met every step of the way. SIX CORE COMPETENCESAll round mobility approachService and Customer –Oriented rangeHigh Service and product qualityInnovative mobility Service Provider
TARGET CUSTOMERS
Motorcars are rented for a variety of purposes, i.e. business and leisure. In the business market, car rental competes with company fleet vehicles and taxis. In the leisure market, the competition is more difficult to define. In some ways car rental compete with air travel, coach tours, taxis, trains, privately owned vehicles and all other public transport but we are here to meet the needs of all client range. BUSINESS TRANSACTION
You can get us at Room 323 House or call our Sales Executives on 0955377267/0955629585/0969646879
Or email: [email protected]
