2022 Terms and Conditions
● ScotTourGuide (STG) provides tour guide and driver guide services under contract to individuals, groups and organisations. All guiding fees and conditions shall be agreed between you the client and STG before the tour starts.
● These Terms & Conditions and Cancellation Policy apply to all STG services unless explicitly stated otherwise.
● For Driver Guided tours, the S
TG Driver Guiding Passenger Compliance Policy below applies. Once details such as an itinerary are agreed upon, the exact fee can be confirmed. Guiding fees and any extra fees are required to be paid in advance of your tour. Entrances to paid venues or attractions etc. are not included in fees. Fees quoted do not include overnight accommodation or meals for guides. To maintain group safety and the quality of your experience at all times on walking tours, we recommend that the group size is limited to a maximum of 25 per guide. How to Pay:
Credit or Debit Card (Visa, MasterCard, Amex) via PayPal in advance of tour. STG does not charge an extra fee for paying by card. Payments can be completed online. Bank Transfer payments, in advance – clients are responsible for ensuring that payments in full also cover bank charges. Overseas payments may attract bank charges (typically £7-£10 for European & £10- £15 for Non-European countries) which must be met by the client. PayPal accepted, contact www.scottourguide.com for details. Additional Expenses
Full Day Tours: On tours lasting more than 8 hours, a supplementary payment for each additional hour may be payable. A lunch allowance is also payable. Half Day Tours: On those lasting more than 4 hours, or ending after 13.00hrs, a supplementary payment for each additional hour may be payable. Extended Tours: Lunch, dinner, bed & breakfast for the guide to be provided by the client. Overtime work and expenses to be negotiated before the tour starts. Travelling expenses: For negotiation, for example to a pick-up point or from a drop-off point. Insurance
STG strongly recommend that clients arrange their own suitable travel, medical, and cancellation insurance beforehand. STG Cancellation Policy
Cancellation of confirmed tour:
Full Day Tours: If less than 5 days notice of cancellation is given the full fee is payable. Half Day Tours: If less than 2 days notice of cancellation is given a fee of 50% will be payable; if less than 1 days notice is given the full fee will be payable. Extended Tours*: If less than 15 days notice of cancellation is given, a fee of 50% will be payable; if less than 8 days notice is given the full fee will be payable.
*An extended tour is one which lasts for more than one day. Driver Guiding Passenger Compliance Policy
The STG Driver Guiding Passenger Compliance Policy applies to all Driver Guide services. This policy exists solely to ensure that all Driver-Guided tours conducted by STG are done so in full compliance of UK law in regards to seat belts and other appropriate safety restraints.
1. STG Seat Belt Policy
Seat belts must be worn during all driving segments of a driver guided tour by all passengers in the vehicle. Where a child is required by law to use a child car seat, the STG Child Car Seat Policy in section 2 below will apply.
2. STG Child Car Seat Policy
a) Children must use a child car seat until they are either: 12 years old, or 135cm (4ft 5 5/32 in) tall, whichever occurs first. They cannot use an adult seatbelt, or be held by another passenger. Children who are required to use child car seats must wear the appropriate restraints for the entire duration of driven segments of the tour. b) If any member of your party requires a child car seat in accordance to rules stated in point a) above, this must be declared to STG at the time of booking. c) If STG provides child car seats for your tour, these will meet UK law requirements. STG will provide child car seats based on the information you provide us – it is up to you to make sure this information is correct. STG will not be held responsible for any issues that arise from incorrect or incomplete information provided by you. Should any passengers fail to comply with any points of: 1. STG Seat Belt Policy or 2. STG Child Car Seat Policy, the driver guide will be unable to continue the tour until all passengers are using appropriate restraints. STG will not be held responsible for any time lost, and no refunds or compensation of any kind can be given for disruptions to a tour resulting from a passengers’ failure to adhere to any part of either of these policies. STG Driver Guiding Passenger Compliance Policy and UK Law
This policy adheres to UK law, as detailed here: www.gov.uk/child-car-seats-the-rules
For full details of the law we advise you to visit this weblink. Exceptions
Different rules apply to passengers travelling in coaches or minibuses. For details of these exceptions please visit: www.gov.uk/child-car-seats-the-rules/when-a-child-can-travel-without-a-car-seat
Unexpected Journeys
If the correct child seat isn’t available, a child aged 3 or older can use an adult seat belt if the journey is all of the following:
● unexpected
● necessary
● over a short distance
You can’t take children under 3 on an unexpected journey in a vehicle without the correct child car seat, unless both of the following apply:
● it’s a licensed taxi or minicab
● the child travels on a rear seat without a seat belt
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