07/10/2022
If you didnt see the email from Hilton-
Dear Owner,
Hilton Grand Vacations continues to evaluate the damage caused by Hurricane Ian to The Charter Club Resort of Naples Bay. At this time, the property remains closed.
Thankfully, we’ve been able to verify that all Team Members are safe and many have already returned to work at the property. Power has been restored and preliminary reports indicate there was no water intrusion into the units. Storm surge from Naples Bay did, however, cause significant erosion behind the resort, washing away a few feet of the ground surrounding the hot tub. It is unclear at this stage whether this area, which includes the pool deck, is safe for use. As a result, temporary safety fencing will be installed in this location of the resort.
Storm surge also affected the poolside tiki bar, causing some erosion to the outdoor dining section. Operation of this area will be pending a future evaluation. Finally, there was damage to the dock after two sailboats were lifted onto the top of the dock by rising waters. There is noted damage to the dock’s handrails and pilings due to the added weight.
We are all anxious for a thorough property inspection and have secured the services of a third-party restoration company to assess the property and provide any necessary remediation. Once that assessment is completed, we will be able to share more information with you.
Your property association has hurricane insurance, but there is a storm deductible expense, which will be borne by the association. The contractors that have been engaged to assess the damage and begin remediation are working in alignment with the insurance carrier.
To keep you best informed or restoration efforts for your Home Resort, updates from your general manager will be posted every Wednesday to your property’s webpage at member.diamondresorts.com. We hope this keeps you up to date on progress made with each stage of the restoration.
We thank you for your loyalty and understanding during this difficult time.
– Hilton Grand Vacations