21/03/2023
This website is a scam and never book through this. Instead book directly through the airlines after checking the fare through Google.
Justfly try their best to steal your money by saying stupid excuses. I wonder how this website/company still exists. Go through their FB page and reviews and complaints. Thousands of people are victims of these fraudsters.
I had booked British airways flights for my roundtrip between Vancouver and Bangalore via London for December 25th 2020 to February 2nd 2021. The booking was done through justfly.com. During booking, neither of the websites showed any travel restrictions. However, later I came to know that as part of the air bubble, there are travel restrictions to India from UK and vice versa which restrict me from traveling on these flights. I was forced to cancel the flights. They issued travel credits for CAD 1043 which was set to expire in 2022. In a few days, those flights got cancelled by British Airways due to the new covid variant. Justfly charged me a handling fee of CAD 200 on my credit card. After a lot of fighting and after quoting their own rules on the website, they reduced it to CAD 75, and later refunded CAD 35 more. Their only restriction at that time was to rebook through BA, and to pay only the price difference.
Since then, I had been battling with them to either get refund or a new booking done. For close to 2 years, there were no British airways flights to India. They extended the validity of credits to April 2023 and then to September 2023. Meanwhile, my nationality changed and now I cannot travel to India. I was planning for a UK trip as I did not want to waste the money. When I called them to book tickets, they said that I cannot book to a different destination. When I sent an email, another agent said that the previous one was a miscommunication. I just need to pay only the price difference, a few bucks, say, around CAD 50. Then she says that I need to book a new ticket by paying the full amount, then they will request BA to issue the refund for the old ticket! She gave me 100% assurance about that. After an hour, she noticed that the ticket price increased by more than 200. Then she also brings up an extra 75 dollars handling fee. I said I could go for an alternate date with lower price. Even then, the price given by justfly was higher than the original price shown in BA website. Still I thought it's okay. Then she stopped replying to emails.
Now when I called again, another agent says what she said is not true, there is no surety that I will get refund even if I booked a new one! Then he says that the price communicated in the email was also wrong. I cannot book Economy Basic. I can only book Economy Standard! So I need to pay 200 CAD more + 75 CAD handling fee. Okay then what?
Made me hang up for half an hour more. Came back to say that now since the destination is different, I should pay CAD 579 more to accommodate for tax difference 🙂 So, to book a ticket worth 1090 dollars, I have to pay 600 dollars in addition to my travel credits worth 1043 dollars! Still they say, they charge me only the price difference!
Justfly.com is an absolute scam. British Airways also contribute to this scam by having biased policies towards those who book through these travel agents. Inconvenience which lasted for more than 3 years, waste of productive time, and financial loss. This is a lesson for lifetime. Never book through any travel agent, especially justfly. I really want to sue these frauds, both Justfly and BA, but I am afraid I don't have more time and money to waste.
JustFly offers amazing deals to flights all around the world.
