24/07/2023
Cebu Pacific Advisory
Cancelled Flights Due to Typhoon Egay (International Name: Doksuri)
As of July 24, 2023; 7:00 PM
Due to Typhoon Egay (International Name: Doksuri), Cebu Pacific has cancelled the following flights for July 25 and 26, 2023:
July 25:
• 5J 196/197: Manila – Cauayan – Manila
• DG 6177/6178: Manila – Masbate – Manila
• DG 6113/6114: Manila – Naga – Manila
• DG 6117/6118: Manila – Naga – Manila
• DG 6031/6032: Manila – San Jose – Manila
• 5J 504/505: Manila – Tuguegarao – Manila
• 5J 506/507: Manila – Tuguegarao – Manila
• 5J 821/822: Manila – Virac – Manila
July 26:
• 5J 196/197: Manila – Cauayan – Manila
• 5J 504/505: Manila – Tuguegarao – Manila
• 5J 506/507: Manila – Tuguegarao – Manila
Affected passengers have been informed via email and provided with the following options through the Manage Booking portal on the Cebu Pacific website https://www.cebupacificair.com/manage-booking:
1. Free Rebooking
Rebook without fare difference for travel up to thirty (30) days from original flight date. The fare difference will apply if the travel period is beyond thirty (30) days from the original flight date.
2. Travel Fund
Store the amount in a virtual CEB wallet valid for six (6) months and use this to either book a new flight or pay for add-ons (example: baggage allowance, seat selection, etc.)
3. Refund
The process may take up to two (2) months from the date of request.
CEB is also offering flexible options, either free rebooking or Travel Fund, to passengers who wish to postpone their flights to and from the following destinations:
• July 25 – 28: Caticlan (Boracay), Coron (Busuanga), Laoag, Legazpi (Daraga), Taipei
• July 26 – 28: Masbate, Naga, San Jose, Virac
• July 27 – 28: Cauayan, Tuguegarao
They may avail themselves of their preferred option online up to two (2) hours before their scheduled time of departure through the Manage Booking portal.
This is a developing situation. As such, there may be more flight changes as the typhoon passes. Guests are urged to check real-time flight status updates via https://www.cebupacificair.com/flight-status.
We continue to monitor the situation across all the airports we fly to. The safety of our passengers and all CEB employees remains our top priority.
For other questions or concerns, passengers may send a message via Charlie the chatbot on https://m.me/cebupacificair.
