Jorge Guzman - PVP

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Jorge Guzman - PVP I can be reached at 1(800)819-3902 ext. 82958 to plan your next Carnival cruise!
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Another email I have to share.  If you want my assistance in helping you plan your next cruise vacation especially if yo...
15/03/2024

Another email I have to share. If you want my assistance in helping you plan your next cruise vacation especially if you insist and not chatting on the phone (which is faster than back and forth via email) this is a prefect example of what not to do.

Rates vary by ship, sail date, number of sail days, type of stateroom, number of guests in each stateroom, seasonality (some months cost more due to peak times), and availability, i.e. the less inventory a sailing has the more expensive it will be compared to the same sailing on a different date with more inventory.

When I ask qualifying questions, I am asking them so that I can narrow down what sailing fits your needs and quote you the best rates. When I receive vague responses like in the email screen shots attached you're wasting your time and mine. Time is nonrefundable. Most people don't want to waste time, including myself. Would you call American Airlines and ask them what deals do they have? Or how much does an airline ticket costs? Would you call a car dealership and ask them how much are cars costing now a days? The cruise industry is just like any other business that sell numerous products. Rates are going to from ship to ship for vary for various reasons.

After a few back and forth emails like this, I hit the delete button and move on. Remember, I am on the phone talking 6-9 hours per day so these responses are being done while I am on the phone talking with another guests or the 2 or 3 minutes in-between I may stop for before making the next call.

Generation Y and Z have no idea. The 1st picture is what boomers and gen X had in the beginning years of the internet.  ...
26/11/2023

Generation Y and Z have no idea. The 1st picture is what boomers and gen X had in the beginning years of the internet. The 2nd picture is a speed test I took a few minutes ago. Technology is improving exponentially compared to 20 years ago especially with AI. Imagine how different the world will be in 20 years. Lots of good things will be created that will improve the quality of life as a result but there will be some negative impacts from new technology, but overall I believe the good will outweigh the bad.

When guests book on our website then call me for service and say they tried to call me but couldn't get a hold of me 🙄I ...
20/11/2023

When guests book on our website then call me for service and say they tried to call me but couldn't get a hold of me 🙄

I work from home (all PVPs do). I can almost guarantee you that no other PVP works as many hours as I do. I also forward my work phone to my cell phone when I log off so I can still answer calls.

I received a call this morning at 6:22am and I answered it on my cell phone and assisted the guest. You can see by my timecard for last week an 11 hour day is a light day for me. By law we can only call guests from 9am to 9pm their local time so before or after those hours, I reply to emails or type a response in word file for text messages I couldn't get to during the day. The next morning I can copy and paste my response and send it to the guest within business hours. I punched out at 1:50am last night and sent my last email after 2am.

We get an hour for lunch but I don't take lunch. I work from home I eat or snack whenever I want and get right back on the phone. I am required to punch the clock 4 times per day so even though I punch out and in lunch I am actually working during that time.

As an Elite Personal Vacation Planner, which is a status you earn, if you're in the top 10% of PVPs, I can work any hours, and days I choose as long as I work 40 hour per week. Even PVPs who do not have elite status are not required to work weekends but I work weekends almost every weekend. I am almost always available. If you call me and get my voicemail, I am on another call with another guest. Please do not call me back to back to back to back. Please leave a brief message the best number to contact you. As soon I get done on that call, I'll retrieve all my voicemails and call everyone back.

This is great. I would use the snip tool to email a screen shot the booking from our reservation system which shows the ...
16/11/2023

This is great. I would use the snip tool to email a screen shot the booking from our reservation system which shows the rate code used to make the booking and include a screen shot of the casino perks that come with that offer and email it to the guest so they know hat perks they have especially if they have multiple bookings and each hade different casino perks.

Also if two casino guests are booking in the same room and one has a better offer the 2nd guest can still get the casino perks (free drinks, funplay) as long as their offer is in the same campaign as the offer used to book.

This is does not happen automatically though. The ship knows what casino perks a guest has because of the offer code used to book and that offer is tied to a guest’s VIFP number. For the second guest to get their perks I have to email the casino team a few weeks before sailing and let them know to extend the casino perks to the 2nd because it was booked under a different offer code and that is what drive the perks.

This is one of the many personalized services I provide for my guests as their Personal Vacation Planner. This is not done for you if you book on our website or in the call center.

Looking to treat yourself?Check out the Excel Aft Suite on our XL class ships! Could you see yourself in this cabin?🤩
25/10/2023

Looking to treat yourself?

Check out the Excel Aft Suite on our XL class ships! Could you see yourself in this cabin?🤩

The story of my life.  I work from home. I an at the gym by 6am and back home by 8:30am.  I made coffee and showered by ...
07/07/2023

The story of my life. I work from home. I an at the gym by 6am and back home by 8:30am. I made coffee and showered by 9am. I get to my desk by 9:30am. Since I work from home I usually work until 10pm and often later.

I intermittent fast and eat once a day. I eat when I stop working so I fast 22-24 hours. I then eat until I am going to pop, sit on the coach to unwind, watch a little TV. The next thing I know I am waking up around 5am on the couch, but If I go to my bedroom after I eat I'll toss and turn for hours before falling asleep LOL

Do you ride the waterslides while onboard?
16/06/2023

Do you ride the waterslides while onboard?

Disaster averted. I always check my guests before calling to see if they have an existing booking.  Last night a guest I...
09/06/2023

Disaster averted. I always check my guests before calling to see if they have an existing booking. Last night a guest I called did not. I contacted them and they advised they already booked. Instead of just hanging up and moving on to my next call, I explained I didn't see any bookings. I check and doubled check to make sure everything was okay.

I searched multiple ways and low and behold their booking had cancelled several days before. I was able to get it reinstated, the rate protected as it had gone up several hundred dollars, got the cancelation fee waived and their original stateroom back. I took their final payment and confirmed their cruise.

I did not make the original booking. I did not get credit for any of the time I spent working on it which I could have spent calling other guests. I spent close to an hour working on this between speaking with the guest and customer service. Although I didn't get any credit for the time I spent on this issue at the end of the day the most important thing is I got this family rebooked and they'll be sailing next month.

Hopefully they see the value I provide and allow me to handle their future Carnival Cruises from start to finish.

Then you have guests that tell me I don't provide value because I can't get them a better rate that's on the website. That's their opinion and I respect it. Many times a lot of these guests that told me I don't provide them any value call me after they've booked online when they an issue and ask for me help. Funny how that works.

While I can't provide a lower price than the website my job is not to beat the price on our website. Anyway the website is Carnival. Why would be compete against ourselves? My job is to ensure you're getting the best possible rate at any given time for your cruise, and 95% of the time guests either mistakenly pick a higher rate or miss a better offer. The rates will be the same whether you book on our website or through me but my service is FREE! Have a great weekend everyone!

⭐️Sky Zone Indoor Trampoline Park ⭐️➡️Open to adventure-seekers of all ages📍Carnival Panorama 🛳️ Stop in to Sky Zone for...
12/05/2023

⭐️Sky Zone Indoor Trampoline Park ⭐️
➡️Open to adventure-seekers of all ages
📍Carnival Panorama 🛳️
Stop in to Sky Zone for fun challenges, or check the schedule for gravity-defying dodgeball 🤽sessions or basketball 🏀 experiences that give anyone a chance to become a slam-dunk all-star. There’s even night-time 🎉 blacklight glow parties 🎉 and sessions just for toddlers to explore, stack our oversized soft blocks and get their first taste of bouncy fun!

IT'S ALMOST HERE....HAPPY CINCO DE MAYO !!!There is no better way to celebrate than on a Carnival Cruise with your favor...
03/05/2023

IT'S ALMOST HERE....

HAPPY CINCO DE MAYO !!!

There is no better way to celebrate than on a Carnival Cruise with your favorite Taco or Burrito from the Blue Iguana Cantina and your favorite cocktail from the Blue Iguana Tequila Bar !!

29/04/2023
Another picture of the AWESOME Carnival Jubilee! What cabin are you picking?
27/04/2023

Another picture of the AWESOME Carnival Jubilee! What cabin are you picking?

🔥END OF THE MONTH SALE!🔥Like saving money? NOW IS THE TIME TO BOOK!Get Free Price Protection + Reduced Deposits starting...
27/04/2023

🔥END OF THE MONTH SALE!🔥

Like saving money? NOW IS THE TIME TO BOOK!
Get Free Price Protection + Reduced Deposits starting at just $50 pp down⬇️ + up to $50 Instant Savings on our cruises!🤑

Rooms will go fast so CALL ME TO BOOK TODAY 📲 1-800-819-3902 EXT 82958

Early Saver Bonus Offer Details:
Early Saver + reduced deposits starting from $50 per person + up to $50 instant savings per room
Reduced deposits: 2-9 day sailings: $50 per person
Including: Vista, Horizon, & Panorama sailings
Excluding: all Alaska, Europe, Celebration, Mardi Gras, & Jubilee sailings
10+ day, Celebration, Mardi Gras, Jubilee, all Alaska & Europe sailings: $99 per person
3rd, 4th, and 5th guests also qualify for the reduced deposit
Instant savings: Up to $50 per stateroom
2-5 day sailings: $12.50 per person, up to $25 per room
6+ day sailings: $25 per person, up to $50 per room
Booking window: April 24, 2023 – April 29, 2023
Sailing window: Sailings through April 2025 where Early Saver is available

Call volume is extremely high plus I am covering for a co-workers who is sailing on the Celebration this week. If you get my voicemail, please leave a message and the best number where I can reach you and I will contacct you as soon as possiblle. I am working until 10pm ET today.

I started working for Carnival on January 10, 2000.  I thought back then our ships were great but WOW!  Carnival has evo...
27/04/2023

I started working for Carnival on January 10, 2000. I thought back then our ships were great but WOW! Carnival has evolved so much over the last 23 years. The XL class ships have definitely taken Carnival to the next level. I call this next class of ships Carnival3.0.

Who else is excited for the Carnival Jubilee, sailing from Galveston beginning on 12/23/23?

Happy Sunday my peeps! I hope you all have a Funtastic day!  If I have not told you lately, I appreciate everyone one of...
23/04/2023

Happy Sunday my peeps! I hope you all have a Funtastic day! If I have not told you lately, I appreciate everyone one of you for giving me the opportunity to be your Personal Vacation Planner and trusting me to help plan and book your cruise vacations. I am working today from 9:30am to 6:30pm. If you're ready to book, have any questions or need service on your existing reservation, please give me a call @ 1800-819-3902 extension 82958, text me @ 38574 (you have to have received a text from me to be able to text me) or drop a message below.

A little info on our staterooms🙂 🛳
22/04/2023

A little info on our staterooms🙂

🛳

Last minute deals????  Pop quiz: If you owned a business and you had way more customers than you have product, do you ra...
28/03/2023

Last minute deals???? Pop quiz: If you owned a business and you had way more customers than you have product, do you raise the price or drop it? Now look at the highlighted section of this article.

Huge millstone for Carnival Cruise Line!  Thank you to all that made this possible!
17/03/2023

Huge millstone for Carnival Cruise Line! Thank you to all that made this possible!

 EUROPE 2024 is OPEN FOR BUSINESS!!!Carnival Legend (Apr – Oct 2024)• Carnival Journeys – 12-Day Transatlantic from Balt...
03/03/2023



EUROPE 2024 is OPEN FOR BUSINESS!!!
Carnival Legend (Apr – Oct 2024)
• Carnival Journeys – 12-Day Transatlantic from Baltimore, MD (Monday departure)
04/15/2024
• 8-Day Mediterranean from Barcelona, Spain (Thursday departure)
05/30/2024
• 9-Day Western Europe from Barcelona, Spain (Friday departure)
06/07/2024
• 9-Day British Isles from London (Dover), England (Friday departure)
06/28/2024, 07/19/2024
• 9-Day British Isles from London (Dover), England (Friday departure)
08/09/2024
• 12-Day Iceland & British Isles from London (Dover), England (Sunday departure)
06/16/2024, 07/07/2024
• 12-Day Western Europe from London (Dover), England (Sunday departure)
07/28/2024
• 9-Day Western Europe from London (Dover), England (Sunday departure)
08/18/2024
• 10-Day Mediterranean from Rome (Civitavecchia), Italy (Tuesday departure)
08/27/2024
• 10-Day Mediterranean from Rome (Civitavecchia), Italy (Friday departure)
09/06/2024
• 10-Day Mediterranean from Rome (Civitavecchia), Italy (Monday departure)
09/16/2024
• 10-Day Mediterranean from Rome (Civitavecchia), Italy (Thursday departure)
09/26/2024
• 10-Day Mediterranean from Rome (Civitavecchia), Italy (Sunday departure)
10/06/2024
• 10-Day Mediterranean from Rome (Civitavecchia), Italy (Wednesday departure)
10/16/2024
• Carnival Journeys – 15-Day Transatlantic from Rome (Civitavecchia), Italy (Saturday departure)
10/26/2024

I am not a licensed financial advisor and THIS is not investment advice but I’ve been advising everyone since the CCL st...
15/02/2023

I am not a licensed financial advisor and THIS is not investment advice but I’ve been advising everyone since the CCL stock price dropped below the COVID low of $7.14 in 2020 to $6.11 in October 2022 that it was a gift. I’ve have invested my entire life savings outside my non liquid accounts (401k and IRA) into CCL and every pay day I buy more. I have cut expenses as much as I can and it’s all going into CCL. In my opinion if COVID didn’t sink this ship 🛳️ (pun intended) nothing will. I have no idea when it will get back to pre COVID levels of $50s, $60s but when it does my mortgage will be paid off from the gains 🕺 and I will have the ultimate financial freedom as I have no other debt.

Demand is through roof right now but even in October ships were selling out in advance and prices were going back up.

Current CCL price. A 1 bagger. In the investment word a bagger is when you double your investment.

Early Saver Sale Offer Details:• Early Saver + reduced deposits from $50 per person + 2-category upgrade• Reduced deposi...
14/02/2023

Early Saver Sale Offer Details:
• Early Saver + reduced deposits from $50 per person + 2-category upgrade
• Reduced deposits:
o 2-5 day sailings: $50 per person
o 6-9 day sailings: $99 per person
 Excludes: all Alaska, Europe, Celebration, Mardi Gras & Jubilee sailings
o Celebration, Mardi Gras & Jubilee sailings: $149 per person
o 10+ day, all Europe, and all Alaska sailings: $199 per person
o 3rd, 4th, and 5th guests also qualify for the reduced deposit
• Booking window: February 14, 2023 – February 20, 2023
• Sailing window: Sailings through April 2025 where Early Saver is available

Early Saver Bonus Offer Details:
• Early Saver + reduced deposits from $50 per person + up to $50 onboard credit per stateroom + 2-category upgrade
• Reduced deposits:
o 2-5 day sailings: $50 per person
o 6-9 day sailings: $99 per person
 Excludes: all Alaska, Europe, Celebration, Mardi Gras & Jubilee sailings
o Celebration, Mardi Gras and Jubilee sailings: $149 per person
o 10+ day, all Europe, and all Alaska sailings: $199 per person
o 3rd, 4th, and 5th guests also qualify for the reduced deposit
• Onboard credit:
o 2-5 day sailings: $12.50 per person, up to $25 per room
o 6+ day sailings: $25 per person, up to $50 per room
• Booking window: February 14, 2023 – February 18, 2023
• Sailing window: Sailings through April 2025 where Early Saver is available

Have you been to our private island, Half Moon Cay? 🏝 I've been on 21 cruises and out of all the places I've gone to thi...
08/02/2023

Have you been to our private island, Half Moon Cay? 🏝 I've been on 21 cruises and out of all the places I've gone to this is my favorite. I wish they had a bungalow with Wi-Fi where I could stay and work there a few weeks a year.

07/02/2023

February 7th
Working 9:30am to 11pm ET. Best way to contact me for new bookings or to check availability call me at 800-819-3902 ext. 82958.

If you need service on existing bookings or have a service question the best way to contact me is by texting me. To text me, go to your contacts in your phone, search for Carnival, on my contact card hit the text message icon button and text to the 38574 number.

Who can relate? Sorry I cannot :-)
07/02/2023

Who can relate? Sorry I cannot :-)

20/12/2022

Demand so strong sailing through 2025 have been opened
Choose Fun Together Early Saver Sale Details:

• Early Saver + reduced deposits starting from $50 per person
• Reduced deposits:
o 2-9 day sailings: $50 per person
 Including: Vista, Horizon, Panorama & Venezia sailings
 Excluding: all Alaska, Europe, Celebration, Mardi Gras, Jubilee sailings
o 10+ day, Celebration, Mardi Gras, Jubilee , all Alaska & Europe sailings: $99 per person
o 3rd, 4th, and 5th guests also qualify for the reduced deposit
• Booking window: December 20,2022 – January 2 ,2023
• Sailing window: Sailings through April 2025 where Early Saver is available

Unwrap Fun Early Saver Bonus Sale Details:
• Early Saver + reduced deposits starting from $50 per person + up to $50 onboard credit per room
• Reduced deposits:
o 2-9 day sailings: $50 per person
 Including: Vista, Horizon, Panorama & Venezia sailings
 Excluding: all Alaska, Europe, Celebration, Mardi Gras & Jubilee sailings
o 10+ day, Celebration, Mardi Gras, Jubilee, all Alaska & Europe sailings: $99 per person
o 3rd, 4th, and 5th guests also qualify for the reduced deposit
• Onboard Credits:
o 2-5 day sailings: $25 per person up to $25 per room
o 6+ day sailings: $50 per person up to $50 per room
• Booking window: December 20,2022 – December 23, 2022
• Sailing window: Sailings through April 2025 where Early Saver is available

Hello everyone,I had a great time on my cruise.  The ship is stunning, there is so much to do and so many more dinning o...
02/12/2022

Hello everyone,

I had a great time on my cruise. The ship is stunning, there is so much to do and so many more dinning options. You must experience an XL class ship if you have not done so already. We currently have two XL class ships with another one, the Jubilee, coming out in November 2023. The Madri Gras sails from Port Canaveral, the Celebration sails from Miami and the Jubilee will sail out from Galveston starting in November 2023.

I debarked the ship this past Sunday. I did self debarkation and I was off the ship by 7:45am. I live in Miami and drove to the port. I was home by 8:30am. I was exhausted and decided to take a knap when I got home. I ended up sleeping until 6pm 😊

When I returned to work Monday morning, I was overwhelmed by the number of emails, voicemails, and text message that were waiting for me. This comes with the territory in my position. Miss a few days and you’ll fall behind but as of tonight I am finally caught up.

I wanted to share with you a promotion that Uplift Financing is running now through 12/05/2022. Make a new booking and use Uplift as the form a payment and Uplift will add an onboard credit to your sail and sign account.

2-5 days sailings will receive a $50 onboard credit.
6 days+ sailings will receive a $100 onboard credit.

Below is more information on the offer. If you're interested in taking advantage of this offer please use the link below to get prequalified. The prequalification process does not impact your credit. The prequalification application will do a soft credit check so it will not show up on your credit report. After you're pre qualified contact me to make your booking and I'll send you an Uplift application for the actual amount that is being financed.

It’s been raining non stop but here are a few pictures. This ship is on another level!
21/11/2022

It’s been raining non stop but here are a few pictures. This ship is on another level!

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