SHTM Conferences

19/11/2022

Thank you, Dean Chon, for the perfect closing remarks for IMPACT2022!

has closed, and we wish to take this opportunity to thank our sponsors, our friends and partners, and everyone who has helped make this conference a success. Last but not least, we’d like to offer our thanks to all of you delegates, joining us today from different parts of the world. We hope you have all enjoyed the conference and benefited from the discussions and exchange.

See you at the next conference!

19/11/2022

Immediately following the Panel Session, Parallel Session III on “Consumer Behaviour” and Parallel Session IV on “Organisational Behaviour and Resident Behaviour” were held.

Joining Session III were Dr Neil LI who gave his insights on “Is a picture worth a thousand words? Understanding the role of review photo sentiment and text-photo sentiment disparity using deep learning algorithms”; Dr Richard QIU who spoke on “The Myth of Contactless Hospitality Service: Customers’ Willingness to Pay”; Dr Anyu LIU who shared his views on “Social distancing, trust and postCOVID-19 recovery”; and Prof Basak DENIZCI GUILLET who delivered a speech on the topic of “The joint influence of the timing and framing of an online upselling message on consumer perceptions: the roles of construal level and reactance”.

Parallel Session IV featured Dr Crystal SHI who shared her views on “Beyond the workday: The effect of daily customer interpersonal injustice on hotel employee experiences after work and the next day”; Dr Yitong YU who delivered a speech on the topic of “It's not just the victim: Bystanders' emotional and behavioural reactions towards abusive supervision”; Dr Maxime WANG who gave his perspectives on “An implicit leadership theory lens on leader humility and employee outcomes: Examining individual and organizational contingencies”; Dr Vincent TUNG and Dr Serene TSE who shared their views on “Understanding residents’ attitudes towards tourists: Connecting stereotypes, emotions and behaviours”.

Thank you for your wonderful and insightful sharing!

18/11/2022

At Parallel Session I “Smart Hospitality and Tourism Technologies”, Dr Hailey SHIN spoke on the topic of “Redefining luxury service with technology implementation: the impact of technology on guest satisfaction and loyalty in a luxury hotel”; Dr Faye HAO shared with us her views on “Contactless service in hospitality: bridging customer equity, experience, delight, satisfaction, and trust”; Dr Abbie-Gayle JOHNSON delivered a speech entitled “Why are smart destinations not all technology-oriented? Examining the development of smart tourism initiatives based on path dependence”; and Dr Catherine CHEUNG shared her insights on “Are Prior Smart Hotel Visiting Experience and Personal Innovativeness Critical to Future Visit Intention?”.

“Firm Performance and Tourism Development” was the theme of Parallel Session II. Joining us we had Dr Michael LIN who gave his perspectives on “Firm Performance During a Crisis: Effects of Adhocracy Culture, Incremental Product Innovation, and Firm Size”; Dr Jinah PARK who spoke on “A Model for Cross-border Tourism Governance in the Greater Bay Area”; Dr Linda WOO who shared her views on “The asset-light business model and firm performance in complex and dynamic environments: The dynamic capabilities view”; and Dr Qu XIAO who delivered a speech entitled “What drives cross-border acquisitions of hotel companies based in an emerging economy? A study on Chinese hotel corporations”.

Big thanks to faculty members for their inspirational sharing!

18/11/2022

Chaired by Dr Pearl Lin and Dr Nicholas Thomas, featured a Panel Discussion on the topic “Embracing the New Normal”.

Joining the discussion face-to-face were panellists from the hospitality and tourism industry, including Mr Martin Donovan, Publisher, MIX; Mr Tasos Kousloglou, CEO, Hotel Division, Sun Hung Kai Properties Ltd.; Ms Winnie Woo, General Manager, The Mariners; Ms Katy Fok, Director of Human Resources, Regent Hong Kong; and Mr John Lui, Brand and People Director APAC, Pizza Express.

Our thanks go to our honoured guests who shared their valuable time and insights with us!

18/11/2022

Following the opening ceremony, we’re privileged to have with us distinguished guests from both the industry and academic at the Opening General Session who shared their insights on the topic of “Embracing the Changes in the Post-pandemic Era”.

Joining us at the session were Dr Jennifer CRONIN, Former President, Wharf Hotels, and Chairman of SHTM Advisory Committee, who spoke on the topic of “Vision for Change”; Mr Steve HOOD, Conference Co-Chair, SVP of Research, STR and Director of SHARE Center, who delivered a speech entitled “Hotel Industry in Post-Pandemic Era”; Prof Billy BAI, SHTM Visiting Chair Professor, who shared his perspectives on “Industry Transformation Toward New Normal”; and Mr Dane CHENG, Executive Director of Hong Kong Tourism Board, who gave a speech entitled “Together Towards New Horizons”.

We’d like to offer our sincere thanks to our distinguished guests who joined us in the discussion!

18/11/2022

With warm welcome from our President Prof Jin-Guang Teng, our Dean Prof Kaye Chon and Ms Elizabeth Winkle of , was successfully kicked off this morning. We’re pleased to welcome and greet participants from all over the world, attending the conference both onsite and online.

17/11/2022

After months of preparation for , we’re thrilled that the conference will finally kick off tomorrow! Here is the billboard of the conference behind the scenes!

Please stay tuned for the exciting event as we have more to share!

17/11/2022

1 day to go!
Register for IMPACT2022 before it closes at 23:59 (GMT+8) on 17th November 2022.
Seize the opportunity to discuss global industry trends, explore creative pathways, and develop strategic frameworks towards sustainable practices and the revitalisation of the industry.

Register NOW!
Registration Information: https://www.impactshtm.com/registration
Registration Link: https://hkpolyushtm.asia.qualtrics.com/jfe/form/SV_3gzBcz7FBafv1Ea

Or go to our link in bio!

Event Information
Date: 18 November 2022 (Friday)
Time: 09:00 – 17:45
Venue: SHTM, PolyU, Hong Kong

For enquiries, please contact: [email protected]

Like and follow our social media platforms for more updates.

Facebook: SHTMConferences
LinkedIn: SHTMConferences
Instagram: SHTMConferences
Twitter: SHTMConferences

16/11/2022

2 days to go!
Register for IMPACT2022 before it closes at 23:59 (GMT+8) on 17th November 2022.
Seize the opportunity to discuss global industry trends, explore creative pathways, and develop strategic frameworks towards sustainable practices and the revitalisation of the industry.

Register NOW!
Registration Information: https://www.impactshtm.com/registration
Registration Link: https://hkpolyushtm.asia.qualtrics.com/jfe/form/SV_3gzBcz7FBafv1Ea

Or go to our link in bio!

Event Information
Date: 18 November 2022 (Friday)
Time: 09:00 – 17:45
Venue: SHTM, PolyU, Hong Kong

For enquiries, please contact: [email protected]

Like and follow our social media platforms for more updates.

Facebook: SHTMConferences
LinkedIn: SHTMConferences
Instagram: SHTMConferences
Twitter: SHTMConferences

15/11/2022

3 days to go!
Register for IMPACT2022 before it closes at 23:59 (GMT+8) on 17th November 2022.
Seize the opportunity to discuss global industry trends, explore creative pathways, and develop strategic frameworks towards sustainable practices and the revitalisation of the industry.

Register NOW!
Registration Information: https://www.impactshtm.com/registration
Registration Link: https://hkpolyushtm.asia.qualtrics.com/jfe/form/SV_3gzBcz7FBafv1Ea

Or go to our link in bio!

Event Information
Date: 18 November 2022 (Friday)
Time: 09:00 – 17:45
Venue: SHTM, PolyU, Hong Kong

For enquiries, please contact: [email protected]

Like and follow our social media platforms for more updates.

Facebook: SHTMConferences
LinkedIn: SHTMConferences
Instagram: SHTMConferences
Twitter: SHTMConferences

14/11/2022

A BIG SHOUT OUT to our sponsors and supporters for the IMPACT2022 Conference. We would like to extend our special appreciation to our special sponsors, Hong Kong Tourism Board Discover Hong Kong and New World Development Company Limited 新世界集團 New World Group for your continued support and assistance for our upcoming event!

Just FOUR More Days!

Register NOW!
Registration Information: https://www.impactshtm.com/registration
Registration Link: https://hkpolyushtm.asia.qualtrics.com/jfe/form/SV_3gzBcz7FBafv1Ea

Event Information
Date: 18th November, 2022
Venue: SHTM, PolyU, Hong Kong

Please feel free to contact us if you have any enquiries. Link: [email protected]

Like and follow our social media platforms for more updates.

Facebook: SHTMConferences
LinkedIn: SHTMConferences
Instagram: SHTMConferences
Twitter: SHTMConferences

13/11/2022

5 days to go!
Register for IMPACT2022 before it closes at 23:59 (GMT+8) on 17th November 2022.
Seize the opportunity to discuss global industry trends, explore creative pathways, and develop strategic frameworks towards sustainable practices and the revitalisation of the industry.
Register NOW!
Registration Information: https://www.impactshtm.com/registration
Registration Link: https://hkpolyushtm.asia.qualtrics.com/....../SV......
Or go to our link in bio!
Event Information
Date: 18 November 2022 (Friday)
Time: 09:00 – 17:45
Venue: SHTM, PolyU, Hong Kong
For enquiries, please contact: [email protected]
Like and follow our social media platforms for more updates.
Facebook: SHTMConferences
LinkedIn: SHTMConferences
Instagram: SHTMConferences
Twitter: SHTMConferences

11/11/2022

Our speakers at IMPACT2022

To bring together researchers and practitioners and share their insights on all aspects of “Embracing New Normal”, IMPACT2022 will have the parallel session of Consumer Behaviour and Organizational Behaviour and Resident Behaviour respectively.

We’re very pleased to present the following speakers at the Parallel Session III and IV:

Parallel Session III - Consumer Behaviour

1. Dr Neil LI

2. Dr Richard QIU

3. Dr Anyu LIU

4. Prof Basak DENIZCI GUILLET

Parallel Session IV - Organizational Behaviour and Resident Behaviour

1. Dr Crystal SHI

2. Dr Yitong YU

3. Dr Maxime WANG

4. Dr Vincent TUNG

5. Dr Serene TSE

Sign up NOW to join industry leaders and prominent scholars in the discussions! 👩🏻‍💻

We look forward to welcoming you all at IMPACT2022.

More details: https://www.impactshtm.com/

10/11/2022

Our speakers at IMPACT2022
To bring together researchers and practitioners and share their insights on all aspects of “Embracing New Normal,” IMPACT2022 will have the Panel Session-Embracing the New Normal.

We’re very pleased to present the following speakers at the Panel Session-Embracing the New Normal:
Dr. Pearl Lin, Associate Professor
Dr. Nicholas Thomas, Visiting Associate Professor
Mr Martin Donovan, Publisher, MIX
Mr Tasos Kousloglou, CEO, Hotel Division, Sun Hung Kai Properties Ltd.
Ms Winnie Woo, General Manager, The Mariners
Ms Katy Fok, Director of Human Resources, Regent Hong Kong
Mr John Lui, Brand and People Director APAC, Pizza Express

Sign up NOW to join industry leaders and prominent scholars in the discussions! 👩🏻‍💻

We look forward to welcoming you all at IMPACT2022.

More details: https://www.impactshtm.com/

09/11/2022

Our speakers at IMPACT2022

To bring together researchers and practitioners and share their insights on all aspects of “Embracing New Normal”, IMPACT2022 will have the parallel session of Smart Hospitality and Tourism Technologies and Firm Performance and Tourism Development respectively.

We’re very pleased to present the following speakers at the Parallel Session I and II:

Parallel Session I - Smart Hospitality and Tourism Technologies

1. Dr Hailey SHIN

2. Dr Faye HAO

3. Dr Catherine CHEUNG

4. Dr Abbie-Gayle JOHNSON

Parallel Session II - Firm Performance and Tourism Development

1. Dr Michael LIN

2. Dr Linda WOO

3. Dr Jinah PARK

4. Dr Qu XIAO

Sign up NOW to join industry leaders and prominent scholars in the discussions! 👩🏻‍💻

We look forward to welcoming you all at IMPACT2022.

More details: https://www.impactshtm.com/

08/11/2022

IMPACT2022 provides an ideal platform on which industry executives, government officials and academics are brought together to bridging the gap between academia and industry practice and thereby exerting a positive impact on the hospitality and tourism community.

We’re very pleased to present the following speakers at the Opening and Opening gernal Session:

1. Prof Jin-Guang TENG , President
2. Prof Kaye CHON, Dean and Chair Professor, Walter & Wendy Kwok Family Foundation Professor in International Hospitality Management
3. Ms Elizabeth WINKLE, Chief Strategy Officer, STR
4. Prof Cathy HSU, Chair Professor
5. Prof Haiyan SONG, Associate Dean, Chair Professor and Mr and Mrs Chan Chak Fu Professor in International Tourism
6. Dr Jennifer CRONIN, Former President, Wharf Hotels, and Chairman of SHTM Advisory Committee
7. Mr Steve HOOD, Conference Co-Chair, SVP of Research, STR Director, SHARE Center
8. Prof Billy BAI, Visiting Chair Professor
9. Mr Dane CHENG, Executive Director of Hong Kong Tourism Board

Sign up NOW to join industry leaders and prominent scholars in the discussions! 👩🏻‍💻

We look forward to welcoming you all at IMPACT2022.

More details: https://www.impactshtm.com/

08/11/2022

10 days to go!
Register for IMPACT2022 before it closes at 23:59 (GMT+8) on 17th November 2022.
Seize the opportunity to discuss global industry trends, explore creative pathways, and develop strategic frameworks towards sustainable practices and the revitalisation of the industry.

Register NOW!
Registration Information: https://www.impactshtm.com/registration
Registration Link: https://hkpolyushtm.asia.qualtrics.com/jfe/form/SV_3gzBcz7FBafv1Ea

Or go to our link in bio!

Event Information
Date: 18 November 2022 (Friday)
Time: 09:00 – 17:45
Venue: SHTM, PolyU, Hong Kong

For enquiries, please contact: [email protected]

Like and follow our social media platforms for more updates.

Facebook: SHTMConferences
LinkedIn: SHTMConferences
Instagram: SHTMConferences
Twitter: SHTMConferences

06/11/2022

Last Day of the early bird registration ✨
Register NOW!!!

📢Good News📢
Thank you for your support of IMPACT2022.👏🏻👏🏻

Due to the overwhelming response🔥🔥, early-bird registration for IMPACT2022 will be extended.

Early-bird discount registration is still available on or before 6 November 2022.

If you haven't registered yet, grab the last chance to benefit from the early-bird registration.

For more details:
https://www.impactshtm.com/
For enquiry: [email protected]

Facebook: SHTMConferences
LinkedIn: SHTMConferences
Instagram: SHTMConferences
Twitter: SHTMConferences

04/11/2022

📸IMPACT2022 Filters📸
Check out the two filters via watching the video🎥
Let’s try out!
Filters on Instagram:
With Background – https://www.instagram.com/ar/451033873725654/
Without Background – https://www.instagram.com/ar/481640357196083/

Filters on Facebook:
With Background-https://www.facebook.com/fbcameraeffects/tryit/451033873725654/
Without Background –https://www.facebook.com/fbcameraeffects/tryit/481640357196083/

Click the website link in bio to enter our website. Follow us and stay tuned for our upcoming events and promotions. Please hit like, comment and share.

Facebook: SHTMConferences
LinkedIn: SHTMConferences
Instagram: SHTMConferences
Twitter: SHTMConferences

02/11/2022

📢Good News📢
Thank you for your support of IMPACT2022.👏🏻👏🏻

Due to the overwhelming response🔥🔥, early-bird registration for IMPACT2022 will be extended.

Early-bird discount registration is still available on or before 6 November 2022.

If you haven't registered yet, grab the last chance to benefit from the early-bird registration.

For more details:
https://www.impactshtm.com/
For enquiry: [email protected]

Facebook: SHTMConferences
LinkedIn: SHTMConferences
Instagram: SHTMConferences
Twitter: SHTMConferences

30/10/2022

📢1 day left!

The IMPACT Conference is an annual event organized with the aim to strengthen the impact of research on hospitality and tourism on the industry and society at large.

Act now to benefit from the early-bird registration for IMPACT2022 before it closes on 31st October!

Register here https://lnkd.in/g-nwQYkQ

Grab your chance to enjoy a meaningful day packed with learning📝

More details:
Website: https://www.impactshtm.com

28/10/2022

📢3 days left!

The IMPACT Conference is an annual event organized with the aim to strengthen the impact of research on hospitality and tourism on the industry and society at large.

Act now to benefit from the early-bird registration for IMPACT2022 before it closes on 31st October!

Register here https://lnkd.in/g-nwQYkQ

Grab your chance to enjoy a meaningful day packed with learning📝

More details:
Website: https://www.impactshtm.com

25/10/2022

What to see in IMPACT2022? Dean Chon, Prof Song, Mr. Steve Hood, Dr Hailey Shin, Ms. Pia Kwan, and event coordinator Lian have something to let you know.

Find out more on our YouTube channel!
YouTube channel link: https://www.youtube.com/channel/UCDhxz1YOBHaXS3yt1gp4uKg

Click the website link in bio to enter our website. Follow us and stay tuned for our upcoming events and promotions. Please hit like, comment and share.

Facebook: SHTMConferences
LinkedIn: SHTMConferences
Instagram: SHTMConferences
Twitter: SHTMConferences

18/10/2022

Yesterday (17 October 2022) Dean Chon joined SHTM students organising IMPACT2022 in distributing leaflets in the SHTM lobby for promoting the one-of-a-kind conference – IMPACT2022🧡

If you missed the chance to join us yesterday, you are welcome to get a leaflet at:

- Public area on the third floor or

- Resource Center on the fourth floor

Register for this meaningful conference while the early-bird rate last!😆

For more information, please check our website https://www.impactshtm.com/ or visit our CV for a website link.

For enquiries, please email: [email protected]

Follow us and stay tuned for our upcoming events and promotions. Please remember to like, comment and share.

Facebook: SHTM Conference
LinkedIn: SHTMConferences
Instagram: SHTM Conference
Twitter: SHTM Conference

12/10/2022

IMPACT2022 is now open for registration! Early-bird rate is valid until 31 October. Join us and seize the chance to be inspired.

Register now!

Registration Link: https://hkpolyushtm.asia.qualtrics.com/jfe/form/SV_3gzBcz7FBafv1Ea

For more details:
https://www.impactshtm.com/

For enquiry:
[email protected]

Click the website link in bio to enter our website. Follow us and stay tuned for our upcoming events and promotions. Please hit like, comment and share.

Facebook: SHTMConferences
LinkedIn: SHTMConferences
Instagram: SHTMConferences
Twitter: SHTMConferences

29/09/2022

27 September 2022 marked the World Tourism Day ✈️🧳. What’s more, it was also SHTM’s Dress Orange Day. 🧡🍊



Aiming to bridge the tourism industry and academia, Dean Chon and SHTM students organising IMPACT2022 joined together to celebrate the World Tourism Day and Dress Orange Day! 🧡🍊



Join us and don’t miss this one-of-a-kind conference – IMPACT2022 on 18 November 2022



For details, please check out our website https://www.impactshtm.com/ or go to our bio for the website link.



For enquiries, please e-mail: [email protected]



Follow us and stay tuned for our upcoming events and promotions. Please remember to like, comment and share.



Facebook: SHTMConferences

LinkedIn: SHTMConferences

Instagram: SHTMConferences

Twitter: SHTMConferences

09/09/2022

The annual IMPACT Conference is back!

We have an exciting line-up of speakers for you at which takes the theme “Embracing the New Normal”. Check out our website (https://www.impactshtm.com/) for more details.

For enquiry, please e-mail: [email protected]

Click the website link in bio to enter our website. Follow us and stay tuned for our upcoming events and promotions. Please hit like, comment and share.

Facebook: SHTMConferences

LinkedIn: SHTMConferences

Instagram: SHTMConferences

Twitter: SHTMConferences

The IMPACT2022 Conference is an annual event organised by the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University and its Hospitality and Tourism Research Centre together with STR.

05/08/2022

26/07/2022

Following the success of previous IMPACT conference, IMPACT2022 will be hosted and organised by the School of Hotel and Tourism Management of The Hong Kong Polytechnic University on 18th November 2022 in Hong Kong. This conference will serve as an important networking platform for educators, students, and industry practitioners to discuss global industry trends, explore creative pathways and develop strategic frameworks towards sustainable practices and the revitalisation of the industry.

Click the website link in bio to enter our website. Follow us and stay tuned for our upcoming events and promotions. Please hit like, comment and share.

Facebook: SHTMConferences

LinkedIn: SHTMConferences

Instagram: SHTMConferences

Twitter: SHTMConferences

15/06/2022

Organized by together with Hong Kong Tourism Board the “Rediscovering Hong Kong Tourism Video Competition” is to help redefine Hong Kong’s tourism branding in the post-pandemic era.

We’re delighted to announce the Best Videos Award of the “Rediscovering Hong Kong Tourism Video Competition” went to YU Charlotte, LAU Man Ki, Angel; SUNG Mei Ching, Karen, XING Yixi, Cicily; XU Xinyi, Liz; ZHAO Manjun, June and FENG Ransheng, Frans

and the Most Engaging Videos Award of the “Rediscovering Hong Kong Tourism Video Competition” went to YU Charlotte, XING Yixi, Cicily; XU Xinyi, Liz; ZHAO Manjun, June and FENG Ransheng, Frans.

Thank you all talented and outstanding video creators. Congratulations and well done SHTMers!

15/06/2022

As part of the 5thGTHC, the undergraduate student research competition was held by the to showcase undergraduate students’ theoretical knowledge and research skills as well as extend the frontiers of their knowledge in hospitality, tourism, MICE, and other related fields. The competition offered a platform for undergraduate students across the world to present their ideas.

We’re delighted to announce that the Champion went to WANG, Jiayu
XU, Feifei, YIN, Jin from Southeast University and YANG, Julie from. School of Hotel and Tourism Management, The Hong Kong Polytechnic University.
The 1st runner up went to MA, XintaoHU, Yuna, LIU and Yongwei from Ludong University and Beijing Normal University, HUANG, Huang
RUAN, Wen-Qi and ZHANG, Shu-Ning from Huaqiao University, WANG, Yifei
HE, Huihui, WANG, Dachen and WANG, Ipkin Anthony School of Tourism Management, Sun Yat-sen University and Sihua He, Manto Luk, Lingfei Long and Liaofan Chen from School of Tourism Management, Sun Yat-sen University

Congratulations to all of the winners, and a great thank you to all the participants!

15/06/2022

serves as a platform to share the latest developments in innovations, research and education in the global hospitality and tourism industry. The conference covered many contemporary issues related to hospitality and tourism. We’re delighted to announce the Best Paper Award’s Champion went to MAI, Ke
XU, Yang, PARK, Sangwon and CHEN, Anthony, “Understanding and Modelling Tourist Intra-City Destination Choice Using Mobile Phone Data”. The 1st runner up was WANG, Xingyu, SHI, Crystal and HWANG, Yoohee
“When Two Bosses Yell at You: Customer Orientation, Power Distance Belief, and Employee Sabotage Toward Customers”, whilst the 2nd runner up went to TAO, Yuting, WANG, Chaohui and ZHANG, Tingting (Christina)
, “Developing a Hotel’s Persuasive Green Message: An Application of Regulatory Fit Theory to CSR Communications”.

Applause to all the winners, and a big thank you to all the researchers and reviewers participating in our conference.

14/06/2022

On the second day of , another plenary session was held. Khun Suphajee Suthumpun from Dusit International shared insights during the session on "How Dusit is Embracing the New Normal for Sustainable Success". Mr. Steve Hood from SHARE Center entitled "Asia Pacific Hotel Industry Update" and Ms. Sarah Wang from the World Travel & Tourism Council shared "Moving Towards a Sustainable Future."

14/06/2022

The second day of main conference has started, lets enjoy the conference in !

13/06/2022

A Dinner session was served in the Silverbox Ballroom in after the first day of the conference,cheers!

13/06/2022

Followed by the opening ceremony, Prof. Kaye Chon being our one of featured speakers, in the first Plenary Session entitled "What’s on the Horizon in Post-Covid 19?", Prof. Arch G. Woodside, Professor of Marketing (Retired) from Boston College, was entitled "Building and Empirical Testing of Generalization case-based of Tourist’s Experience Assessment" and Prof. M. Joseph Sirgy, Virginia Tech Real Estate Professor from Pamplin College of Business, Virginia Tech (USA) and extraordinary professor from North-West University (South Africa) was entitled "Wellness in Hospitality and Tourism"