29/09/2023
A woman claims Jet2 discriminated against her because they refused to prohibit strawberry daiquiris.
Chloe Fitzpatrick, 24, who has a serious strawberry allergy, shared her concerns about a flight to Ibiza, worried she might face a life-threatening situation. Feeling a bit let down, Chloe expressed a sense of feeling singled out when the cabin crew manager on her Jet2 flight declined to restrict the sale of strawberry daiquiris, rosé wine, and fruit pastilles.
She was apprehensive about the possibility of encountering strawberry protein particles and facing anaphylactic shock during the nearly three-hour flight, which was intended for a fun girls' trip with her sister Lucy, 27.
Chloe shared, "I couldn't even use the restroom during the flight because there could have been strawberry products around that might have made me seriously ill or worse. I was literally strapped to my seat. I know it was just a two-hour flight, but going to the toilet is a basic human right.
"Imagine being thousands of feet in the air, surrounded by products that could potentially be life-threatening. It was not only distressing for me but also heartbreaking for my sister. She was terrified at the thought of me going into anaphylactic shock, possibly losing consciousness, and facing the risk of a life-threatening situation right in front of her. She felt utterly helpless."
She mentioned that she made the airline staff aware of her allergy as she boarded the plane at Manchester Airport on August 18, a routine she had always followed when flying. However, Jet2 pointed out that their terms and conditions specify that severe allergies should be communicated to the team at the time of booking, not just when the passenger boards the plane.
The flight experienced a delay of about 45 minutes as a discussion took place regarding Chloe's ability to fly. During this time, she was provided with a ventilator and a mask. The cabin crew made an announcement, alerting passengers to her allergy and requesting them not to consume strawberry products on the plane. Despite this, products containing strawberries, such as sweets and drinks, were still sold on the flight.
Allergies are a serious medical condition that can indeed be life-threatening, but let's ponder: How much responsibility does an airline owe to a passenger? What are your thoughts on this situation – is it a case of the airline or the passenger being in the wrong? Share your perspective with us! 🤔✈️
📷Credits: Kennedy News & Media