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TrueGuest

TrueGuest was created by former hotel executives to serve the hospitality industry by measuring and improving guest service and internal controls.

With a passion for creating memorable guest service, we created a customized program that is guaranteed to increase your guest service scores. TrueGuest scores service standards and pinpoints every area of opportunity your hotel has to make long-lasting guest impressions. We provide you with the most effective customer service training tool available. TrueGuest’s mystery shopping programs also inc

lude a thorough review of your property’s internal controls. We serve nearly every major brand such as Ritz-Carlton, St. Regis, Renaissance, Marriott, Hilton, Hyatt, Westin, Radisson, Holiday Inn, and Wyndham, as well as independent hotels. Whether your hotel is a 1 Diamond or a 5 Diamond, we have a program for you. Our services range from individual outlets to complete, overnight visits. TrueGuest is the ultimate training and measurement tool. Our analysts have the hospitality experience you need to give you results that you can count on. Our reporting is simple to understand and easy to use as a cornerstone for your guest service program.

06/02/2019

AAA has published their new list of approved Five Diamond Hotels for 2019. AAA has added 4 new US hotels and 6 international hotels. The new hotels added are the following: Baccarat Hotel New York (New York, New York) – Crystal chandeliers sparkle as they chime overhead and exquisite stemware overflows with champagne in the lounges, creating rich pleasures for the senses at this storybook destination from the fabled French glass company. [ 1,473 more word ]
http://trueguest.com/aaa-adds-10-hotels-to-exclusive-five-diamond-list-for-2019/

AAA has published their new list of approved Five Diamond Hotels for 2019. AAA has added 4 new US hotels and 6 international hotels. The new hotels added are the following: Baccarat Hotel New Yor…

15/02/2017

AAA has published their new list of approved Five Diamond Hotels for 2017. After years of shrinking the list, AAA has finally increased the total 5 Diamond hotel list to 120 hotels. The new hotels added are the following: THE MODERN – NEW YORK CITY FOUR SEASONS RESORT LANA’I – LANAI CITY, HAWAII THE ST. REGIS NEW YORK – NEW YORK CITY… [ 874 more words ]

http://trueguest.com/aaa-adds-7-hotels-exclusive-diamond-list-2017/

AAA has published their new list of approved Five Diamond Hotels for 2017. After years of shrinking the list, AAA has finally increased the total 5 Diamond hotel list to 120 hotels. The new hotel…

12/07/2016

http://trueguest.com/diamond-hospitality-trueguest/

Los Angeles, CA, July 12th, 2016 – Five Diamond Hospitality, a leading company for quality assurance audits, is preparing for the future with a new name, logo, and website. Under the new name, Tru…

14/02/2015

Forbes Travel Guide Releases 2015 Star Award Winners http://wp.me/p3w2te-1WC

Last month AAA published their list of the newest Five Diamond hotels. Now, it is Forbes' turn. Forbes has continued to inspect and add hotels to their last at a rapid speed. There are now 115 Five Star Hotels, up from just 76 two years ago! From the press release: Forbes Travel Guide revealed its 57th list of Star Rating winners, which include our first star-rated properties in Mexico, the Caribbean, Latin America, Japan and Thailand. [ 256 more words. ]

20/01/2015

AAA Adds 8 Hotels and 6 Restaurants to Exclusive Five Diamond List for 2015 http://wp.me/p3w2te-1Ub

AAA has published their new list of approved Five Diamond Hotels for 2015. Continuing the recent trend, the number of approved hotels has dropped again this year, from 124 to only 121. AAA added 8 new or returning hotels this year, and removed 11 hotels that were approved in 2014. The new hotels added are the following: Four Seasons Hotel Denver – Denver, Colo. [ 1189 more words. ]

04/08/2014

Hotel fines $500 for every bad review posted online, served some street justice by Redditt http://wp.me/p3w2te-1Ga

A small hotel in Hudson, NY thought it would be a great idea to threaten wedding couples with a $500 fee for any negative reviews posted by their wedding attendees. From the Page Six article: A hotel in tony Hudson, NY, has found a novel way to… [ 311 more words. ]

30/07/2014

USA Today – You call this a five-star hotel? http://wp.me/p3w2te-1FM

There is a great article in today’s USA Today about a problem we’ve complained about for years: websites overstating the quality of hotels. The culprit is a hotel in Rome that Priceline.com was selling as a 5-Star hotel. Spoiler alert: the… [ 1024 more words. ]

16/07/2014

JD Power: Hotel Satisfaction Reaches Record High http://wp.me/p3w2te-1Ea

According to the newest JD Power rankings, hotel guest satisfaction has reached its highest level since 2006. From the article: The study, now in its 18th year, measures overall guest satisfaction across eight hotel segments: luxury; upper upscale;… [ 403 more words. ]

22/05/2014

The Telepgraph – Hotels ‘hostage to TripAdvisor blackmailers’ http://wp.me/p3w2te-1A7

We’ve heard a little chatter over the years about guests blackmailing hotels to remove negative reviews. Our hoteliers from across the pond have been apparently experiencing the same problems. From the Telegraph: Hotels and restaurants are being… [ 429 more words. ]

15/05/2014

Share, Like, Tweet, Repeat…Get Marriott Rewards “PlusPoints” http://wp.me/p3w2te-1zw

Marriott finds a way to make tweeting even more rewarding! If you are one of those people who love to tweet, share, or instagram everything that you are doing, you are going to love this. From the press release: Are you constantly sharing with friends,… [ 294 more words. ]

30/01/2014

Hotel Management: Strong occupancy and higher ADR lead to lower guest satisfaction? http://wp.me/p3w2te-1rn

Great post today from hotelmanagment.net: the higher the ADR and occupancy, the lower your guest satisfaction scores will be. From the article: Global customer satisfaction with hospitality experiences continued to decline during the fourth quarter…

20/01/2014

AAA Extends Five Diamond Honor to 6 Additional Hotels and 8 Restaurants for 2014 http://wp.me/p3w2te-1qd

AAA’s new 2014 Diamond Ratings are now out. This year, AAA added 14 additional hotels and 14 restaurants to their top rating. However, AAA also downgraded 7 hotels from a Five-Diamond Rating to a Four-Diamond Rating. There are… [ 1332 more words. ]

16/01/2014

Four Hotel Companies Make it on Fortune's 100 Best Companies to Work For 2014 List http://wp.me/p3w2te-1pU

Fortune Magazine released their 2014 Best 100 Companies to Work For List. Google was number one again this year, but 4 hotel companies made the list. Kimpton Hotels, Marriott International, Four Seasons Hotels, and Hyatt Hotels all made the… [ 235 more words. ]

31/12/2013

The hotel minibar may soon be extinct - LA Times http://wp.me/p3w2te-1pw

Say it ain’t so! According to a recent survey by TripAdvisor, the hotel minibar was the least important amenity for U.S. travelers. According to the LA Times article: Only 21% of travelers ranked the mini-bar as an important amenity,… [ 236 more words. ]

05/12/2013

Tips for luring hotel guests to the bar in 2014 - Hotel Management http://wp.me/p3w2te-1p6

Hotel Management posted their top tips for luring hotel guests to the bar in 2014. Among their tips: Focus on millennials. This generation is characterized by high expectations, disposable incomes and a thirst for new trends. “As millennial… [ 445 more words. ]

05/12/2013

The Ritz-Carlton Hotel Company, L.L.C. and Jean-Michel Cousteau Launch Ritz Kids at Hotels and Resorts Around the World http://wp.me/p3w2te-1p3

Here is something that we are really excited about. The Ritz-Carlton Hotel Company to launch Ritz Kids around the world. We’ve complained for years that hotels, especially resorts, are not nearly as kid friendly as they should be.… [ 362 more words. ]

29/10/2013

Hotels that go green gain no booking advantage - LA Times http://wp.me/p3w2te-1oa

Interesting article in the LA Times from Hugo Martin. According to a recent study by Cornell University’s Center for Hospitality Research, green hotels (such as certified LEED hotels) do not have an advantage when it comes to attracting… [ 269 more words. ]

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