Complaints: Airlines serving SL, getting to airport, general airport issues

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Complaints: Airlines serving SL, getting to airport, general airport issues

This is the space to gather data and see how Airlines and Airport services can improve for SL.

18/12/2023

09/08/2023

This report arrived today from tourists that have faced inappropriate behaviour from our Immigration Officers at Lungi. Is this the way to “welcome” tourists in our country? Do we want tourism? Are we willing to do anything to stop this?

09/04/2023

This morning (again) the flight (TK 533) came without some passengers’ luggage. The person filling out the missing luggage forms at Lungi, was also rude. For a tourist who is coming for 7 days to our country, for the first time, and most likely has planned an itinerary outside of the capital, asking him to return in a few days and claim his delayed bag is “just too much”.

It has become a habit and frequent visitors have come to expect this probability as a repeated occurrence. Travel agents have started giving “warnings” to potential visitors that this may happen so they are more prepared. But it shouldn’t be this way.

If one can gather the total number of “missing luggage” forms filled per week/per month at the airport, we can assess the magnitude of the problem and plan strategies to mitigate this.
We cannot have a modern airport experience when luggage is routinely missing at arrivals.

04/04/2023

We may have a dazzling new airport, but Immigration Officers are clinging to their bad tricks. This report comes from an American tourist that is departing tonight. Is there something “we can do”? Is there something “we are willing to do”? There have been many similar complaints about the old airport. Together with a fantastic new airport, this is our chance to offer a great first and last experience of Sierra Leone.

24/03/2023

From the 25th of March 2023, all inbound and outbound flights will operate from the New Airport.

15/12/2022

This is a page that aims to gather data regarding complaints and issues with Airlines serving Sierra Leone, transportation towards the airport and general airport concerns. This way persistent problems will be easier visible to senior management and can be addressed quicker. Please drop your feedback in a message and it will be uploaded on the page for public viewing, or post it directly on our group: https://www.facebook.com/groups/695751352109413. Use the search icon to find posts related to the topic you are interested and updates on pending issues.

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