29/05/2021
Why Choose Zapata Travels Over an OTA?
Travel is a multi-billion-dollar industry worldwide. Everyday millions of people travel, whether it is for work or leisure. Everyone will travel at some point in their life whether it be a vacation or a stay at a hotel a couple of towns over. We are in the day and age where everything and anything is at our disposal with a click of a button. Of course, if you have the option to book a flight, cruise, or hotel through an Online Travel Agent whose programming can give you anything you want in the matter of seconds, who wouldn’t jump at that opportunity? OTAs, or Online Travel Agents (i.e., Expedia, Priceline, Orbitz, etc.) are all the rage, allowing people to book their own vacation. With a click of a button, you can fly anywhere in the world. However, there may be a few things about OTAs that you did not know.
In these unprecedented times, OTAs lost their validity with the start of this pandemic. OTAs shut phones off and would not help customers unless they were within a 48-hour time frame of traveling to their destination. People lost a lot of money because they booked through an OTA and did not get traveler’s insurance. Below are a few differences between OTAs and what we offer here at Zapata Travels.
Booking packages through travel agents have their advantages. Researching different destinations is not only time consuming, but overwhelming. At Zapata Travels, if you have the dream, we bring it to life for you. We get to know you, find out your preferences, and work hard to provide you with the best deal within your budget. We develop relationships with hotel properties, airlines, cruise lines, things the OTAs do not have.
We will ALWAYS give you the total price. OTAs may show the best price but may not include resort fees or per diam taxes which are often due to the resort upon arrival. Travel agents go through all information with you and answering all questions and concerns that you may have. Travel agents will ensure their clients are up to date on all policies and ensure their clients have all their documentation together for easier, stress-free travel.
Travel agents are making a comeback especially after this hard blow of a pandemic. We, unlike OTAs, will pick up the phone and ensure to resolve any issue you may experience on your travels. Travel agents always have their clients’ interests in mind, we are here for YOU. We have all gone through unprecedented times. It is our job to ensure your vacation begins and ends with no stress you can truly relax and enjoy every moment of you trip. Zapata Travels offers amazing customer service and we will take care of all your travel needs.