03/04/2022
I never want the last leg of the trip home to overshadow any part of an amazing adventure! I spent today helping my client with a snag in what has been such a fun trip! Due to technology, Orlando weather grounding planes and staff in Florida, etc., her flight (and many others) was cancelled yesterday. She spent the night in a Baltimore hotel not knowing when she would make it home. As soon as I learned of this I got on the phone. I wasn’t the only one! I was in queue for hours! While she waited in her hotel room, I spent the day dealing with the stressful stuff. I called and learned what her vacation protection benefits included and how to go about filing a claim. I also determined if they would accept receipts for gas if she got someone to drive to get her if flights couldn’t be found in time for her daughters specialist appointment Tuesday. Southwest Vacations worked some magic for me and found her a flight sooner than they had at the airport. She will make it home in time for the appointment! She will be reimbursed for the hotel and meals for the extra time in Baltimore. This is why I am her Travel Agent. She could keep her daughter calm. She could rest while I navigated 800 and hold queues. I cannot guarantee I will always “save the day”, but I will always use this story to recommend Travel Protection Insurance to my clients. I don’t want my clients to have something like this to ever make them forget the memories they made with their families.