Lodge Jobs Botswana (2024)

10/10/2024

Cedar Wood Recruitment is looking for an Assistant Lodge Manager/Assistant Camp Manager for a lodge in Botswana. BWP 15,000 Per month.

The primary responsibilities for this role will focus on Back of the House operations, including lodge maintenance and management, vehicle upkeep, reserve management, firefighting, and ensuring exceptional guest experiences.

This role requires a unique set of skills, including leadership, operational excellence, and cultural sensitivity.

a) Qualification: Lodge Management course/Bachelor’s degree (Tourism)
b) Valid Driving licence
c) Experience: 8 to 12 years.

Please forward application to [email protected]

10/07/2024

Our client in Botswana is looking for an experienced Operations Manager with a proven track record for its tour operating business.

REPORTING LINES:

Reporting to Operations Director – Maun

CLIENT AND SUPPLIER RELATIONSHIPS:

INTERNAL

Johannesburg Finance Division.
Business Development Division
Product & Marketing Division.
IT.
Human Resources.
Administration.
Finance Division
Procurement Division - JHB
QA and Training team - JHB
Reservations – JHB
Company Philanthropy

EXTERNAL

Transport and Logistics companies.
Third Party Manufacturers.
Government Departments, i.e., Tourism, DWNP, Labour
Other Clients, e.g., TOC’s/Agents/Tour Operators.
Other Suppliers,
Group IT

PREVIOUS EXPERIENCE:

5 years Operational experience in the hospitality industry
Solid technical working knowledge of operations both front and back of house – vehicles, solar plants, maintenance.
Management experience in operations
A sound working knowledge of financial accounting including budgeting process.
Procurement, Logistics, and transportation processes
Computer literate
Strong administrative and organizational skills.
Excellent verbal and written communications skills.
Excellent attention to detail
Teamwork, and also be autonomous when required.
Customer Service
Office/administration work.
Strategic and commercial relationships with Suppliers

KEY AREAS OF FOCUS:

Operational Management of the four Botswana properties and one Zambian property.
Technical assistance on all back of house operations for both camps
Annual budgeting and capital expenditure requirements
Oversee new projects and developments together with the Project Manager, based in JHB office
Overseeing the Human resource management for both properties
Co-ordination of information between the operations in camp and reservations
Focus on delivering excellence in customer service to Clients (speed to replies/accuracy/creativity/file handling).
Negotiate and build relationships with Suppliers.
Ensure that we build and maintain client, customer, and supplier relationships.
Oversee Guides and vehicle movements in the region.
Assist in ensuring excellence within the company therefore making the company creative, special and unique.

SKILLS AND COMPETENCIES

Functional Skills & Competencies

High

Intermediate

Basic

Industry Knowledge

Attention to Detail

Microsoft Office

Group flight Management

Managing Complexity

Financial skills

Negotiation skills

Deadline driven

Stress Tolerance and good attitude

Energy

Relationship Building & Team Work

Understanding Logistics

Achievement driven

Problem solving & innovation

Learning ability

Information seeking

Reservation systems

Communication verbal and written

Behavioural Competencies

Pioneering

Trustworthy

Integrity

Courageous

Welcoming

Styling

OUTPUTS

Operations

Oversee all back of house operations in the camps including:
Vehicles
Boats
Sewage Treatment Plants
Water Plants
Solar
Ensure the camp managers implement and monitor the following within the camps:
F&B service
Food production standards
Front of house guest services standards
Housekeeping standards
Guiding/game drives service standards and practices
Guest Relations
Service levels in all departments.
Uniforms
Guest stationary
Guest amenities
Operating equipment
Waste management.
Usage of biodegradable materials
Social and community programs
Maintenance of assets and operating equipment
LQA standards and action lists
WTTC and Weeva action lists and monitoring reports

Review all product and activities offered by the camps to ensure innovative products and experiential activities.
Regular on-site visits to the properties to ensure standards are maintained.
Conservancy meetings and discussions together with the Operations Director
Provide support to Philanthropic projects start up and guidance.

Staff Management

Manage the Team and ensure all processes and procedures are followed correctly while motivating the Staff.
Assist with recruiting staff in line with Company guidelines.
Direct/provide guidelines regarding daily duties and responsibilities.
Monitor all employee related documentation, e.g., leave, rosters, schedules, emergency phone, etc.
Conduct annual Performance Reviews with Staff in line with Company guidelines.
Conduct regular staff/departmental meetings.
Communicate and cascade relevant Company and departmental initiatives to Staff.

Procurement & Logistics

Following agreed company procedures in placing and receiving of orders.
Provide information for annual capital and operations budgets.

Human Resources

Ensure all HR practices are in line with the labour laws of Botswana and Zambia respectively.
In liaison with the OD compile and institute incentive bonus schemes for camp management
Ensure that correct training programmes take place relating to all aspects of the operation and for all levels of staff
In liaison with OD recruitment of staff and camp management
Compile and ensure implementation of localisation management plans.
Implement performance management assessments

Please forward CV's to [email protected]
+27741028398

11/06/2024

Hospitality Manager Tanzania R63,000 nett ($3,500) nett

KEY RESULT AREAS / ESSENTIAL FUNCTIONS

● Monitor and maintain a high standard of quality throughout the hospitality offering, ensuring an unparalleled guest experience.

● Be the link between the commercial teams and operations teams to ensure the correct information is relayed to the teams for guest requirements

● Host guests and agents and ensure their comfort, satisfaction, and personalised attention.

● Address guest complaints professionally and promptly, resolving issues to their utmost satisfaction working in conjunction with the Client Handling team..

● Find solutions and train teams with regards to complaints, how to improve the service and how to deal with difficult situations which may arise.

● Collaborate with the sales and marketing team to identify market trends and contribute to future division goals.

● Be familiar with the Company operational standards, draft and update relevant SOPs and work closely with the Lodge and Camp Manager to train staff on SOPs and Food and Beverage.

● Develop and motivate safari experience proposals and ideas and ensure implementation and assessment once approved.

● As custodian of guest feedback, monitor customer satisfaction for all Company units and work on resolving issues in order to maximise customer satisfaction.

● Support the Executive Chef / culinary team with a strategy to drive hospitality excellence.

● Provide regular feedback to all relevant departments on how to improve overall guest experience and maximise profits.

● Create new guest experiences with a focus on children’s activities. Create the relevant SOPs and train staff accordingly.

● Maintain interaction with guests to ensure a professional five-star guest experience.

● Ensure and provide flawless, professional, and high-class guest service experiences.

● Liaise closely with the head guide with regards to activity needs and areas of improvement.

● Use strong organisational skills with a keen eye for detail.

● Ensure excellent customer service and conflict resolution abilities, maintaining composure in a fast-paced environment.

● Have an understanding and the ability to adapt to and respect all different cultures, specifically Tanzanian culture

● Assist where necessary in the operation of camps or lodges as needed.

PERSONAL ATTRIBUTES: ● Education:

○ Bachelor's degree in hospitality management, marketing or relevant field.

○ Must have in-depth knowledge and experience of Food and Beverage, housekeeping, hosting and hospitality administration.

○ A competent level of computer skills, basic Google Suite training and knowledge of POS and Xero accounting systems are an added advantage.

● Experience and Skills:

○ Minimum of five to seven (5-7) years of experience in the high end hospitality industry, with a strong understanding of standard practices and procedures.

○ Experience in safari operations or remote locations.

○ Proficiency in English is required, and additional foreign language skills are beneficial.

○ Exceptional problem solving skills - ability to communicate operational challenges with recommended solutions.

○ Exceptional Leadership skills with the ability to lead, motivate, and communicate effectively with staff members.

● Personal Attributes:

○ Be humble and kind and through their track record with proven integrity.

○ Passion, knowledge and appreciation of culinary arts, food, dining in luxury hospitality.

○ Adapt, adopt and embed the company culture, vision and mission and then grow with it and with the team (we are a bespoke brand and different to all high end luxury mainstream competitors)

- Excellent customer service and conflict resolution abilities, maintaining composure in a fast-paced environment.

- A passion for luxury hospitality, attention to detail, and a commitment to sustainability

Please forward CV's to [email protected]
0741028398

14/05/2024

Cedar Wood Recruitment is currently looking for a Lodge Management Couple in Malawi. $4,000 DOE

Successful candidates would be responsible for the entire operations of the lodge including but not limited to

Guest check ins & briefings, hosting & check-outs, and all guest experiences during their stay.
Planning lodge logistics, rooming, staff schedules etc.
Lodge Maintenance.
Submit weekly operations budgets and manage expenses accordingly.
Submit daily lodge notes to the Country Manager and Directors.
Ensure that lodge systems and policies are maintained.
Manage a staff team of between 27 – 35.
If needed, one person from the couple may be required to do relief work at another Robin Pope Safaris property.
The management couple reports to the country manager.

A couple with the following experience and skills are preferred

A minimum of 4 years’ experience managing a similar property.
Ability to work unsupervised
Food & Beverage background.
Strong hosting skills.
Strong Maintenance experience including Vehicles & Boats
Strong leadership skills.
The ability to work with senior management toward reaching the lodge’s goals and aims.
A positive, can-do attitude.

Please forward CV's to [email protected]

0741028398

22/03/2024

Our client in Botswana is looking for an experienced Operations Manager with a proven track record for its tour operating business.

BWP38,000-BWP44,000

REPORTING LINES:

Reporting to Operations Director – Maun

CLIENT AND SUPPLIER RELATIONSHIPS:

INTERNAL

Johannesburg Finance Division.
Business Development Division
Product & Marketing Division.
IT.
Human Resources.
Administration.
Finance Division
Procurement Division - JHB
QA and Training team - JHB
Reservations – JHB
Company Philanthropy

EXTERNAL

Transport and Logistics companies.
Third Party Manufacturers.
Government Departments, i.e., Tourism, DWNP, Labour
Other Clients, e.g., TOC’s/Agents/Tour Operators.
Other Suppliers,
Group IT

PREVIOUS EXPERIENCE:

5 years Operational experience in the hospitality industry
Solid technical working knowledge of operations both front and back of house – vehicles, solar plants, maintenance.
Management experience in operations
A sound working knowledge of financial accounting including budgeting process.
Procurement, Logistics, and transportation processes
Computer literate
Strong administrative and organizational skills.
Excellent verbal and written communications skills.
Excellent attention to detail
Teamwork, and also be autonomous when required.
Customer Service
Office/administration work.
Strategic and commercial relationships with Suppliers

KEY AREAS OF FOCUS:

Operational Management of the four Botswana properties and one Zambian property.
Technical assistance on all back of house operations for both camps
Annual budgeting and capital expenditure requirements
Oversee new projects and developments together with the Project Manager, based in JHB office
Overseeing the Human resource management for both properties
Co-ordination of information between the operations in camp and reservations
Focus on delivering excellence in customer service to Clients (speed to replies/accuracy/creativity/file handling).
Negotiate and build relationships with Suppliers.
Ensure that we build and maintain client, customer, and supplier relationships.
Oversee Guides and vehicle movements in the region.
Assist in ensuring excellence within the company therefore making the company creative, special and unique.

SKILLS AND COMPETENCIES

Functional Skills & Competencies

High

Intermediate

Basic

Industry Knowledge

Attention to Detail

Microsoft Office

Group flight Management

Managing Complexity

Financial skills

Negotiation skills

Deadline driven

Stress Tolerance and good attitude

Energy

Relationship Building & Team Work

Understanding Logistics

Achievement driven

Problem solving & innovation

Learning ability

Information seeking

Reservation systems

Communication verbal and written

Behavioural Competencies

Pioneering

Trustworthy

Integrity

Courageous

Welcoming

Styling

OUTPUTS

Operations

Oversee all back of house operations in the camps including:
Vehicles
Boats
Sewage Treatment Plants
Water Plants
Solar
Ensure the camp managers implement and monitor the following within the camps:
F&B service
Food production standards
Front of house guest services standards
Housekeeping standards
Guiding/game drives service standards and practices
Guest Relations
Service levels in all departments.
Uniforms
Guest stationary
Guest amenities
Operating equipment
Waste management.
Usage of biodegradable materials
Social and community programs
Maintenance of assets and operating equipment
LQA standards and action lists
WTTC and Weeva action lists and monitoring reports

Review all product and activities offered by the camps to ensure innovative products and experiential activities.
Regular on-site visits to the properties to ensure standards are maintained.
Conservancy meetings and discussions together with the Operations Director
Provide support to Philanthropic projects start up and guidance.

Staff Management

Manage the Team and ensure all processes and procedures are followed correctly while motivating the Staff.
Assist with recruiting staff in line with Company guidelines.
Direct/provide guidelines regarding daily duties and responsibilities.
Monitor all employee related documentation, e.g., leave, rosters, schedules, emergency phone, etc.
Conduct annual Performance Reviews with Staff in line with Company guidelines.
Conduct regular staff/departmental meetings.
Communicate and cascade relevant Company and departmental initiatives to Staff.

Procurement & Logistics

Following agreed company procedures in placing and receiving of orders.
Provide information for annual capital and operations budgets.

Human Resources

Ensure all HR practices are in line with the labour laws of Botswana and Zambia respectively.
In liaison with the OD compile and institute incentive bonus schemes for camp management
Ensure that correct training programmes take place relating to all aspects of the operation and for all levels of staff
In liaison with OD recruitment of staff and camp management
Compile and ensure implementation of localisation management plans.
Implement performance management assessments

Please forward applications directly to [email protected]

+27741028398

22/02/2024

Cedar Wood Recruitment is currently looking for General Manager to oversee the daily operations of a Safari Tent Company in East Africa. Experience in this field or a similar operation would be an advantage.

Salary R47,300 net plus 3% commision on all sales

Responsibilities:

1. Responsible for controlling and overseeing the complete business operations, people, ventures, production & marketing
2. Presents strategies for growth of the company, business plans for future,
3. Commercial awareness and industry knowledge – does NOT have to be from the tented industry but if the candidate has worked in construction industry, or any other production line industry.

4. Overall duties:

a. Act within their powers
b. Promote the success of the company
c. Exercise independent judgment
d. Exercise reasonable care, skill and diligence
e. Avoid conflicts of interest
f. Not accept benefits from third parties

5. He/she will be responsible for the overall success of the business
6. Supporting staff will be provided who will all be responsible for reporting to the GM. The GM reports to the MD. Making sure that duties are being executed effectively by every supporting staff and team is the responsibility of the GM.

Package/benefits:

A fully furnished house will be provided
28days annual leave after successful completion of 12 months of service with return ticket to their resident country
A vehicle will be provided
Percentage of sales or profit share.
The growth of the company will directly impact his growth. Percentage will be agreed upon

1. US$2,500 per month net take home salary
2. commission -3% of ALL sales
3. A furnished house
4. 1 return ticket JNB to JRO for your leave with leave pay (28 days leave after 12 months of service)
5. Vehicle with a driver for the daytime.

Please forward applications to [email protected]
+27 74 102 8398 / +27 62 095 1699

21/02/2024

Cedar Wood Recruitment is currently looking for an Operations Manager in Botswana salary neg DOE.

ESSENTIAL SKILLS REQUIRED
 Strong leadership and supervisory qualities
 Proven track record of mentoring and supporting teams and individuals
 Strong communication skills, with the ability to manage relationships and effectively produce results
 High emotional intelligence and maturity
 Front of house eye for quality and detail
 Logistics and purchasing processes and management
 Commercial understanding of business in order to align to commercial goals and objectives
 Financial acumen with ability to create and submit operational budgeting needs as well as to analyse
P&L’s and garner insights
 Ability to implement strong controls & procedures
 Project management skills, with proven track record of implementation, efficiency & success
 Labour law proficiency and strong human resource understanding
 Statistical proficiency and analysis capabilities
 Proven track record of strong lodge management ability within the luxury hospitality sector
 Systems proficiency (financial and commercial)
 Ability to execute company learning and development plans
PROFESSIONAL AND INTERPERSONAL DETAILS
➔ Education:
 3-year Diploma or Bachelor Degree in hospitality management
 Strong financial acumen would be an advantage
➔ Experience and Skills:
 Experience in safari operations or remote locations
 Proven ability to build and maintain successful partnerships
 Excellent leadership abilities and communication skills
 Record of assisting with safari logistic operations and camp movements
➔ Personal Attributes:
 Be humble and kind and through their track record with proven integrity
 Effective delegator
 Driven and self-motivated
 Hands on, lead from the front and mentor the team
 Adapt, adopt and embed the company culture, vision and mission and then grow along with it and with
the team (we are a bespoke brand and different to all high-end luxury mainstream competitors)
 Have analytical abilities to identify key metrics for action
 Must have a calm and approachable demeanor, with ability to work under pressure
 Creative thinker and effective problem solver
 Due to the nature of the business, be able to work flexible hours as well as weekends and public holidays
 Be able to work with multiple senior managers, managers from different countries, speaking different
languages and different cultures

Please forward applications to [email protected]
+27741028398

30/01/2024

Country Manager/Management Couple required in Tanzania
KEY RESPONSIBILITIES
Lodge Operations
● Oversee all company and lodges operations and ensure team productivity within the company’s Tanzanian properties.
● Ensure exceptional guest experiences
● Monitor lodge monthly reports, identify issues and take decisions accordingly to meet objectives.
● Oversee key property issues including capital projects, customer service, refurbishment, maintenance of lodges and other assets.
● Coordinate and develop the lodge annual plans in consultation with Concession and Lodge Managers
● Oversee reports submitted by Lodge Managers on a quarterly basis and ensure annual plan is followed.
● Coordinate bi-weekly management meetings with each property. Revenue Management
● Manage on-going profitability of all the lodges, ensuring revenue and guest satisfaction targets are met and exceeded in line with company objectives.
● Monitor lodge budget goals and set other short and long-term strategic goals for the properties
● Develop revenue forecasts for each property.
● Develop improvement actions and carry out cost saving initiatives.
● Ensure monthly financial outlook for Rooms/Occupancy, Food & Beverage, Admin & General, are on target and accurate Financial Management
● Manage and ensure the subsequent achievement of each lodge’s annual Operating Budget and Capital Budget.
● Achieve the monthly and annual budgets and continuously seek improved ways to achieve positive results.
● Review lodges monthly financial reporting, identify issues and take decisions accordingly.
● Drive financial responsibility and accountability; anticipate industry operating trends and partner with the senior teams to drive innovation and establish plans to incorporate new concepts and strategies throughout all company lodges.
● Ensure sustained positive organizational and economic growth, in line with the company objectives.
● Consult with the CEO on a regular basis on the current as well as future financial status of the business, highlighting areas where improvements can be achieved.
● Monitor and act on staffing levels and productivity targets. Leadership
● Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service.
● Strive for a positive, collaborative and consistent impact by creating an authentic and interactive culture which would enhance the guest experience.
● Ensure all decisions are made in the best interest of the lodges and management company.
● Translate company strategy into actionable goals for performance and growth, supporting and implementing organization-wide goal setting and annual operating plans.
● Collaborate with the Exco team in setting and driving organizational vision and operational strategy. Quality Management
● Ensure that the lodges are adhering to company standards in terms of guest experience, staff welfare, training and development, as well as maintenance and back of house standards.
● Support lodge managers with product improvements.
● Continuously strive and work towards gaining the competitive edge within the industry.
● Investigate new suppliers and opportunities to remain current, cost effective and guest experience focused.
● Implement new systems, introduce new suppliers and monitor their effectiveness.
● Develop, implement and train SOPs for all operational departments.
● Monitor standards throughout the properties to ensure they are being adhered to.
● Conduct quarterly audits of the properties to establish areas that require improvements and ensure that standards are being maintained and policies being adhered to.
● Encourage team members to be innovative and assist in improving standards. Communication
● Ensure ongoing and active communication with staff, lodge management, suppliers, and partners, including Government and communities, to build and maintain relationships.
● Develop an environment of open channel communication to ensure the opportunity to express concerns and new ideas are discussed and considered by all staff. Marketing
● Build relations and ensure ongoing communication with agents where required.
● Readily host strategic partners, guests, officials etc. when scheduled.
● Ensure effective and continuous communication with the Sales and Marketing, and Reservations Teams ahead of strategic partners and clients arrival.
● Update the Sales and Marketing team on specific issues that occur or any product improvements.
● Attend trade shows and sales and marketing events where required.
● Continuously improve flexibility and the ability to respond to new and ongoing marketing initiatives Business Development
● Actively participate in the strategic planning and on-going development of the product.
● Collaborate with the CEO and other senior managers in setting and driving organizational vision.
● Assist in planning for any future developments and projects where relevant. Compliance
● Ensure continuous monitoring of all properties for legal compliance and effective health and safety protocols.
● Ensure all properties have completed risk assessment and are continually working on correcting any issues identified.
● Ensure adherence to company, government, county, and local business requirements, enforcing compliance and taking action when necessary
● Ensure all lodges have valid licenses in line with legal and regulatory requirements.
● Ensure insurance compliance and validity.
● Assist and support the relevant individuals in the business in the development of the local community relations.
● Promote the local community experience for guests prior to, during and after their stay, where relevant.
● Investigate and administer any new opportunities to work with the community.
● Promote conservation initiatives such as, but not limited to, rain water harvesting, recycling, waste management, gray water consumption, vegetable garden, and plant rehabilitation.
● Ensure lodges comply with the sustainability policy, and all operational audit recommendations are adhered to.
● Participate in meetings with conservation and community partners where required.
Please forward CV's to [email protected]
0741028398

02/01/2023

MANAGEMENT COUPLE REQUIRED IN BOTSWANA R40,000-R53,200

The candidates employed as the Management Couple shall have the following titles:

Operations Manager and Technical Manager.

The Management Couple are required to perform the following duties.
Technical Manager
Operations Manager
Game management
Planning and maintaining game drive
routes
Inspection and upkeep of game camps
and fences
Staff management
General maintenance and upkeep of
the lodge, game-drive vehicles, water
supply, borehole, and pumps, tent
structures, main lodge building, solar
system, swimming pool, staff quarters,
generator etc
Planning and ex*****on of general
guest-related activities, such as game-
drives, etc.
Generally accommodating to guests
Reporting to Directors
All hospitality-related services, including:
Should be able to check and amend
reservations through Software
Advertisement
Menu planning (including food and
beverage purchases, planning and
control)
Housekeeping
Stock-taking and stock-control
General administrative management
functions
Staff management
Salaries, Tax Reports
Human resource and labour related
issues
General bookkeeping of income and
expenditure
Maintenance of/ application for tourism,
liquor, and other licenses.
Sales and Marketing assistance
whenever required to do sales call,
coordinate, and maintain good
relationship with Local Travel Agents
Generally accommodating to guests
Reporting to Directors