25/06/2024
Imagine:
Joe was unhappy with a certain waiter in a restaurant and he decided to slap the waiter in the face. And after doing that he demanded an explanation from the restaurant owner for being treated that way and even started posting his feedback all across the digital stratosphere with the hope of tarnishing the reputation of the restaurant....
How many of you agree with Joe's behavior? I bet most of us will disagree. Majority of us will feel it is unnecessary and he could have just went straight to the manager. Like this post if you are agree with me.
With the tourism industry back to normal, many had started traveling again with travel agencies. And recently there had been numerous cases, where customers take to posting their dismay with their holiday experience be it with the itinerary, the service treatment, accommodation, meals etc on various online platforms.
As Travelers ourselves we do understanding their unhappiness and the need to rant. However the question is before you even hop on the digital route, have you given the company a chance to resolve this issue? If you did, which I believe many will, I totally understand your plight for spamming the digital stratosphere.
But if you didn't and went on a vengeful spree posting your dismay all over the Internet, I honestly feel that's pretty immature. What good do you get from tarnishing a company's reputation without giving them a chance to investigate, resolve and deal with the issue? And some even went on to cyber shame the staff that they are unhappy with.
Note:
What counts as harassment in Singapore?
These include any of the following acts done with the intent to cause harassment, alarm or distress to another person: Using any threatening, abusive or insulting words or behaviour. Making any threatening, abusive or insulting communication.
With that, some even demanded an explanation with non stop spamming on the various social media plaforms after they realise they are not getting the attention they expected. Taking reference to Joe's incident, do you think the owner will bother to deal with him after what he did? Maybe, maybe not. We know we won't for sure.
Personally we don't think anybody should be answerable to anybody after not given a chance to investigate and rectify an issue even when a deadline was given or after all the cyber shaming done.
Give your travel agents a chance to rectify your issue which I'm sure they will be more than happy to. I mean who wants to lose a client in this current competitive tourism market?
Last but not least, we just like to say going for holidays should be an enjoyable one and all human err one way or another as none of us are perfect. What may be meat to one, may be poison to another.
Anyway we are speaking from a third party point of view which we feel it is totally uncalled for and we are not trying to shame anybody who are guilty of that.
So on behalf of all our peers in the tourism industry be it the business owner or the service staff, do go through the proper channels instead of rampaging the digital stratosphere with your dismay where it's just your side of the story. Let's them investigate, rectify and improve so they can serve you better.
