20/01/2025
💬 Ever had a client say, “I found it cheaper online”?
We’ve all been there, right? It can feel frustrating, but it’s also a great opportunity to show them why booking with you is worth every penny.
➡️Here are 3 responses I’ve used that not only address the objection but also emphasize the value we bring as travel agents:
1️⃣ “Let me check into that for you—sometimes those online prices don’t include things like baggage fees, transfers, or cancellation protection. I can make sure you’re comparing apples to apples!”
💡 Why It Works: This positions you as a helpful expert who ensures they aren’t blindsided by hidden costs.
2️⃣ “I completely understand wanting the best deal. The great thing about booking with me is that you’re not just getting a trip—you’re getting personalized support if anything goes wrong, from flight delays to cancellations.”
💡 Why It Works: This highlights the added value of having an agent who’s got their back, which online bookings often lack.
3️⃣ “Price is important, but so is peace of mind. I’ve seen clients save money upfront online but end up spending more later because they didn’t get the right package or coverage. I’ll make sure you’re protected every step of the way.”
💡 Why It Works: It emphasizes long-term value over short-term savings.
📝 Pro Tip: Always keep the focus on the value YOU bring to the table. Price alone isn’t the full story—your expertise, time, and personalized care are priceless.