06/02/2020
Top 5 Travel Industry Trends in 2020
As a travel industry business leader you know that it’s vital to keep pace with the competitors and even get advantage over some of them, improving at the same time the unique customer experience you offer your clients.
1. Chatbots and Artificial Intelligence
Chatbots demonstrate topnotch ability to accurately and continuously sort through data and deliver rapid responses. It allows artificial intelligence to provide advice on the improvement of business performance of the organization and manage inventories.
Artificial Intelligence can provide customer support in the travel industry, which is realized via chatbots. It is estimated that 40% of large business brands will adopt the technology by 2020.
2. Augmented and Virtual Reality
Virtual reality is going to be one of the promising tech travel trends. It can allow the traveller to digitally get into the virtual surroundings of the place.
Having only a smartphone or a tablet with a special application, the person will be able to find out the real time location. It is relatively cheap and it allows the professionals of the travel industry to enhance clients experience.
3. Voice Technology
Human voice is the best and most effective means of communication. A large number of hoteliers have started introducing voice activated devices at their hotels to enable customers to switch over to voice interactions whenever possible.
Voice commands can be used to adjusting the room settings in hotel according to the individual needs of the guest and for providing most up-to-date information provision for customer service purposes.
4. Personalization
The biggest priority among the modern travel industry trends in personalization. A personalized approach is now viewed more as an expectation rather than considering it as something extraordinary.
People value the unique experience they get while travelling.
Personalization has become the first priority among the modern trends in the travel and tourism industry.
Delta Flights, for instance, has already introduced account-specific messaging with corporate clients. It concerns their exclusive benefits. The flight attendants of Delta have recently got a Guest Service Tool. The device allows them to provide personalized services to corporate clients, including recognition, assistance, and even down-line flight and gate information.
5. Recognition Technology
The recognition technology, face recognition, in particular, has great potential for the industry of travel.
The main spheres of the technology application are collecting data and identifying the personality of a traveler. It will allow the travel business stuff provide their clients with personalized services, reward them for being regular customers and grant them access to the associated services. It may be a gym or a pool, in a hotel, a special business lounge access from an airline, whatever.