16/05/2021
So we seem to have one previous guest that is not happy and is out to destroy our reputation, this guest stayed and then there was damage made to the door lock so we unfortunately had to with hold there deposit .. they Claim this was not them but we know 💯 the lock was fine before there stay , so we didn’t have any other option, we sent them the bill from site to prove the cost and explained the reasons why we can not return the deposit .. she is now posting photos of her first stay with us, witch yes was not up to standards but also wasn’t anything unliveable (just little sloppy cleaning bits missed , however this was still not acceptable to us and we apologised massively ) however we rectified everything and ongoing all guest have been happy and we haven’t had that problem since, are guests always comment on how clean our van is and that is smells lovely 😊❤️ anyway they was happy to book and return again with us so they was clearly happy with us , but now they are telling people we are bad owners.... now I’m not one for slating anyone but I’m don’t gonna stand by and let them ruin our name,? these guests messaged 101 times thought out there first stay and we always replied and did what ever we could to help them , as owners that’s what we do even if it’s something you would take up with the actual site we will happily do it 😀 but this time around they didn’t complain over anything to do with our caravan nor bring anything to our attention ,till we notified them we wasn’t able to send the deposit back due to damage. Now apparently there was dirt & damp and we are rude 🙁
❤️❤️please don’t avoid booking with us , because of one bad review, (well 2 since someone wants to leave a review for her friend and hasn’t actually staid her self 😂)
I find her review irrelevant really.....
Please know we always go that extra mile for our guests , we spend hours looking for prices ,times slots & And many other things that most owners would tell you to contact the actual site for , we have helped with travelling and so on aswell as being parents to young children and having other work commitments to juggle. we like to help everyone were we possible can and make there time away as happy and stress free as possible 😚
❤️this is our family van and we take pride in it and renting it ❤️
Lastly I thought I’d share some of our other guests reviews 💖 to reassure people 💖
I’ll leave the negative ones in the comments as we have nothing to hide 🙁 it’s just saddening me someone would try and make out we are bad owners after all we do 💔